First City Credit Union W 1st St, Claremont

First City Credit Union Reviews

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  Christopher Howell
  1

  Can you give them 0 stars? They are impossible to work with, horrible customer service. I've attempted to do multiple simple stuff online (ie pay a bill, transfer money) and the website always says "this service is temporarily unavailable" and then have to call them and wait on hold for 2 hours to tell me they cant help me. Worst customer service I have ever experienced. I received a 2.7% APR rate with them but also had an offer of 2.85% APR from USAA on a $30,000+ loan. It is sad that I really wish I took the more expensive loan just to not deal with this Credit Union. Avoid at any cost if you do not want to spend hours on end trying to just pay your bill.

  Response from the owner

  Mr. Howell, we apologize if you did not receive exemplary member service from us, may we contact you to try and resolve any issues you are having? Please email us at [email protected] and let us know the best way to connect with you. We are absolutely concerned with making your experience with us a good one. Thank you for your time. We are happy to note that you were able to converse with a First City representative today and talk over your situation. We hope that it was resolved to your satisfaction and we wish you well. Thank you

• P

  Paris Young-Davis
  5

  The Claremont Location is just the best. All of the employees are pleasant, helpful, and knowledgeable of their job. Each time I have been into this location, I have been meet with outstanding customer service, smiling and friendly faces and been satisfied when I left the office. Thank you to all of the employees who work tirelessly, in the sprit of excellence to provide Awesome Customer Service to us all.

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  Ryan Kolter
  1

  Not relevant to this branch, but avoid this Credit Union. In working with an agent for a mortgage loan, their agent displayed discriminatory sexism toward a new mother seeking a home loan, simply because she had a baby. The agent claimed “who knows if she will ever go back to work!?” Choose another credit union.

  Response from the owner

  Hello – We are disappointed to read your post. May we contact you to talk about the conversation with our mortgage loan agent? If you’d like us to contact you please private message us the best way to reach you. Please also feel free to contact us at (800) 944-2200 or through email at [email protected]. We apologize and hope to get a chance to speak with you. Thank you for your consideration.

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  Professor Scot
  5

  We have been members for 25 years. Used them for basic services such as checking and savings which is painless through the internet and via iOS and Android applications. Car loans rates are lower at dealerships only through specials. But regardless, these people treat us like welcomed guests, not criminals.

• R

  Ron Cole
  1

  What thieves, charged me $10 to cash a $50 check, seriously? This is exactly why we need regulations on financial institutions so they don't profit mercilessly on the backs of working people. I will never do business with this company again.

• A

  Aaron B
  1

  Not just relevant to this branch, but this is the most useless financial institution I've ever been with. From the customer service, ability to wire funds, withdrawal limits. Horrible. STAY AWAY.

• A

  Angela Avina
  5

  The staff is amazing! At First City they care about providing excellent service. I recommend First City Credit Union to everyone.

• C

  Cherise Haase
  5

  Excellent customer service setting up new accounts and refinancing a loan. Thank you for quality customer service!

• L

  Luke Koh
  5

  Great credit union, friendly tellers and security staff, never had a problem with them.

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  Timoci Vatuloka
  5

  Credit Union is the way to go. I got a car loan approved within 24 hrs.