First Citrus Bank N Dale Mabry Hwy, Tampa

First Citrus Bank Reviews

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  C Tedone
  5

  My business is a client of First Citrus, Carrollwood branch. First Citrus has brought the customer service back to banking. They are responsive and banking with them is easy and hassle-free, unlike with larger banks. With larger banks, I find that it can be hard to get a hold of someone who can help me. It's also tough to get things done because they have a long list of bureaucratic policies that they apply to every single customer, whether they make sense or not. Every time I call a big bank, I have to talk to a different representative and re-explain the issue and nobody I talk to has the authority to make decisions or go outside the bureaucracy to help me get things done. I have not experienced this with First Citrus. They make banking quick and easy and I feel that I have a professional relationship with two bankers who know me, know my business, and won't make me cut through massive amounts of red tape for no reason just because "it's the policy." My points of contact aren't just call center reps. They DO have the authority to help me cut through the red tape and they do a wonderful job of it.

  Response from the owner

  We love to hear this. We whole-heartedly believe that by assisting the small businesses in our neighborhoods, that we are furthering the vibrancy and growth of Tampa Bay by helping the small businesses, their families and the people they employ more financially secure. We truly care, because all of us work, live and play in Tampa Bay! Community banking at its best. Thank you for your review!

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  Susan Brewer
  5

  I was with Bank of America for 20 years with a business account and switched to First Citrus a couple of years ago. I will never go back to the big banks. Chris the manager personally helped me secure two PPP loans, unlike BoA who never even submitted my applications because they were backlogged. They are quick to respond to emails and calls, and take great care of my account. I cannot say enough good things about them. They really focus on the small business customers.

  Response from the owner

  Susan, thank you so much for leaving a review. Our mission is to provide premier community banking services to entrepreneurs and individuals in our area. We value how you contribute to our community. Small, locally-owned businesses keep our beautiful cities thriving and growing. We are so happy we were able to support you when you needed it most and will continue to deliver beyond your client expectations.

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  Jack France
  5

  It has truly been a joy to bank at First Citrus. The high touch approach is much appreciated. Everyone has been very friendly, competent, helpful and prompt. Special thanks to Carrollwood bank manager Chris Waite who has been personally helpful. I truly couldn't ask for a more pleasurable banking experience.

  Response from the owner

  Thank you for your review, Jack. Chris and his team always strive to understand the needs of our clients and deliver solutions that benefit them. We hope that sets us apart, while simultaneously setting you up for financial success.

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  Christus Papamichael
  1

  If you do actual business in Hillsborough county avoid this bank like the plague. They are waaaaay behind the curve they don't even have Zelle capabilities yet. My company has an LLC subsidiary in Tampa and we wanted to open a bank account locally so I called them. They had me sit in an appointment and fill out paperwork only to call me an hour after I had left to say I was flagged in the checking system for an account I had more than 6 years ago. Folks I handled that a very long time ago and have several checking accounts both personal and business with larger banks any of which would have not allowed me to open an account. Bottom line they lost a f business and we will be moving sizeable sums through out. The next year. Not a good bank for business... FOLLOW UP 6/23/21 - Had ZERO issues at Wells Fargo and they offered us a business line of credit. Apparently I do not owe BOA from 2006 crazy! Let me reiterate: avoid this Bank.

  Response from the owner

  I am sorry that you did not receive a positive experience from your visit today. We pride ourselves in acting in the best interest of the client. Our branch manager at the Carrollwood office, Chris Waite, has presented a solution to resolve this issue and will be happy to further assist. He can be reached at:813.925.5859.

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  Shuchi Vyas
  5

  Most amazing people work here. Highly knowledgable, kind and courteous. They helped me with a loan situation selflessly. Cannot recommend them enough! Where giants like Wells Fargo does not care an ounce for smaller businesses and ruins them, First Citrus uplifts them and provides them the resources they need.

  Response from the owner

  Thank you for the kind review, Shuchi! Our team works very hard to go beyond client expectations and we are happy you had such a positive experience at our branch.

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  Paige Dennis
  5

  I cannot say enough about First Citrus Bank. Previously we ended up (after our local bank merged 3 times) with a national corporate bank for our business accounts. After much debate, we finally went through the pains of switching banks for our business accounts and only wish we had done it sooner. Derrick and Liz are phenomenal bankers and you will not be disappointed in the work they do for you. If it is a loan you are needing, Matthew is your guy. He will work to get you the best rate possible. Agnes is the best teller! She always greets you by name and with a smile. Susan is wonderful at helping with automation and Positive Pay. Laura and Lisa are super quick when I need transactions done quickly. I have had many interactions with various people at First Citrus Bank and never have been disappointed. If you want to bank where you feel like more than a number, go to First Citrus Bank!

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  Tiger Lee
  5

  Avast Me Hearties, If ye be looking to put yar plunder in a grand place, First Citrus be the best banking krewe in the 7 seas. In all my 40 year of dealing with banks, none of them have every come in visited my business. Since I have joined their brotherhood, they have come 4 times, given me two PPP loans, wired a ship loads of funds, n' refinanced my building. So I have keelhauled by two other banks, one a small local bank n' the other being a super large one, cause their service doesn't compare to this bank of limeys, arrrgh!

  Response from the owner

  Ahoy, Tiger Lee! Aye, our associate can nah resist visitin' such a grand establishment, full o' sights 'n loot. Plus, we know how important 'tis t' create extraordinary 'n memorable client experiences, jus' like ye do fer the community - turnin' common landlubbers into authentic pirates. May your compass be true!

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  Ken Cooper
  5

  My wife and I had been to all the BIG banks...Yes over 10 years All of them. Other banks Nickel and dime charges out the wazoo, very little to NO big bank customer service. You call ...and call...and call. It would take days or weeks to get anything fixed or attended to. Nobody really cared about us or our needs. That all changed at First Citrus Bank. I have rarely had such attention to detail or customer service anywhere. At first we thought , wait this is too good to be true. But over 5 years later, it's still amazing. At first we just changed over our personal account, then after a great 2 years we changed over our business accounts also. They will even help you transition the switch over . I had quite a few monthly charges coming off my business cards and I didn't need any missed payments. It was flawless. Great Bank

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  john erb
  5

  Absolutely the BEST. Everyone at this bank treats me like royalty. I've banked there for 17 years. I've been in business on my own for 35 years and used other several other banks before and never felt the respect and connection. They don't pretend, they truly care about me and my business in many ways. Friendly front line and accessible officers. Small business owner, TRUST ME, First Citrus Bank is where you want to bank. I'm John Erb and I EMPHATICALLY ENDORSE First Citrus Bank.

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  Nancy Smith
  5

  Agnes the Senior Teller from the Dale Mabry Branch is absolutely ine of the most wonderful people on the planet. Why she is not running a bank I fail to understand. Rebecca the head teller is pretty awesome as well.

  Response from the owner

  That is just wonderful to hear! We love Agnes and Rebeca. They are passionate about what they do, both for clients and for other associates within the branch. Thank you so much for sharing your thoughts with us!