First Choice Financial Federal Credit Union Hales Mills Rd, Gloversville

First Choice Financial Federal Credit Union Reviews

• J

  Jayjayobriann Vajayjay
  1

  Very bad bank. they are so strict and rude to the customers. their banking app is full of glitches and is a terrible setup. they force you to remove your mask putting u in danger of catching a virus just to kepp their preshious money safe. WARNING to all DO NOT USE THIS BANK! They are selfish and only care about their money. this is by far the worst bank for the people.

  Response from the owner

  Thank you for taking the time to leave us a review. We take all reviews into consideration to allow up to provide the best service to our clients. We apologize that you feel that your expectations were not met. We strive to provide the best customer service and build trustworthy relationships with our clientele. If you would like to discuss your experience further please give us a call at (518)725-3191

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  Richard Ricciardi
  5

  I have been a longtime FCFCU member back to the "motel room" days. I have NEVER had a negative experience. The staff have always been helpful and courteous . They make banking a pleasure ! I am pleased to have the opportunity to write a review and to thank them all !!! Sincerely, Richard J. Ricciardi

• E

  Evan Demi
  1

  Undoubtedly the worst bank I have ever done business with. My card was constantly declined for no reason and the customer service representative would tell me it was because terminals and card readers get dirty. This made as much sense as the tellers telling me that they can't find any transactions being denied on my account even though over 12 transactions had been denied in theast 24 hours.

  Response from the owner

  Evan, we take your concerns very seriously. However, we believe you may be mistaking us for another financial institution as we are unable to locate the stated name, from this review, in our data base as a member of our credit union. If you would like to discuss this further, please contact us at (518) 725-3191.

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  Robert Walsh
  5

  I have been a member for 40 or more yrs and have had loans, a mortgage and my savings and checking accounts and pay my bills on line. I'm sure it has helped my Credit Scores and just the ease of all my Banking needs.

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  Tanya Taylor
  1

  They recently changed their online banking site and it’s a disaster! Can’t even access my own stuff! Really?!?!? Done with them! Can’t wait to put my money elsewhere! Can’t even email them. I need to check my account daily and now I can’t e even do that! Disappointed!

  Response from the owner

  We are very sorry for the inconvenience that the new PCU Banking has caused you. The PCU Banking has many new financial features and enhanced security for our members. You can email us at: [email protected] The instructions to access our new online banking platform was emailed to your address on file and is also posted on our website and listed in the FAQ’s. There is a 24 hour service available to you with the number posted on the online banking log in page …518-725-3191, Option 1.

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  Carol Ashley
  5

  We were very pleased with the direct communication and availability of staff to work with us and answer any questions. They were quick and efficient and knowledgeable. Thanks!

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  elizabeth miller
  5

  wonderful bank with great customer service i have been a customer for over 25 years, i had accounts with other banks but no longer this bank takes care of all my financial needs

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  Jessica Tretola
  5

  Absolutely wonderful customer service. Cynthia was very pleasant and explained the companies services. She is doing a beautiful job and I wish her luck within her career. Thank you!

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  Jennifer Dwight
  5

  "I can honestly say Jackie Hill and her under writing team made my first home buying experience a very pleasant one. From our first conversation she explained each and every option that was available to me and I never felt pressured into any decision. My phone calls and emails were handled in a professional and timely manner. I really couldn't imagine my home buying process being any easier. She extended her expertise beyond the scope of the business.. Thanks for everything Jackie!! "You will always be my 1st choice for future needs.

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  Carole Rumberger
  1

  I cosigned a loan for my son, with the stipulation that I would be able to log in at anytime to view the account. This was explained to the loan office prior to signing the paperwork, including the fact that my son did not want me to access his business checking/savings accounts. Now that the loan has closed, I find out that the only way I can access the loan online is if he gives me access to his business accounts. Many years ago, I closed my account with this credit union (prior to their name change) because they charged me a fee to change my address. I reiterate my vow never to do business with this organization again.