First Bank Manchester Rd, Ellisville

First Bank Reviews

• j

  jamie clements
  1

  1/2 a star at best. I've been a customer for less than two months and I already plan on leaving. Online banking is outdated, the lobbies are still closed, drive thru wait times are always long and there is always more than 20 callers ahead of me when I try to call over the phone. Things will "pend" on my account for far longer than they do at other institutions. I've maybe encountered one staff member that wasn't rude. Don't waste your energy on this bank.

  Response from the owner

  Jamie- First Bank strives to provide clients great customer service and a wide option of banking resources. I am sorry to hear that this was not your experience. If you would like to provide additional details regarding your interactions, we are happy to work towards a resolution. Please email us at [email protected].

• S

  Shont’a Bealer
  5

  I’ve been banking here for close to 10 years. Never had any complaints. Branch staff is always friendly and helpful. And when I did have an issue it was always resolved right away. Highly recommend

• s

  susan finch
  5

  Always ,ALWAYS, friendly and very helpful. I have used FB for many years and never have had any type of problem . In fact, the Bank discovered a problem that I had and fixed it even before I knew about it. You cannot get better service than that!

• T

  Tracie Franken
  1

  Waited in drive thru for 15 minutes and no one ever helped me. The tellers are rude and slow.

  Response from the owner

  Hi, Tracie. We are sorry to hear that your experiences with First Bank have not been pleasant. First Bank strives to provide efficient and friendly service. Your feedback has been sent to the manager to address. We appreciate you taking the time to provide your concern.

• J

  Jacob Franks
  1

  Customer service on the phone the lady was very rude. Could tell in her voice she didn't want to be there. No reason to be rude with me just had a simple question.

  Response from the owner

  Thank you for taking the time to submit your feedback, Mr. Franks. First Bank strives to provide excellent service. I am sorry to hear that your experience did not reflect that. I will review your interaction and address any issues. We appreciate you voicing your concern.

• K

  Kate O'Hara Park
  5

  First bank has been very helpful with all areas of banking The staff is friendly and ready to help as soon as you walk in the door

• J

  Jin Zou (阿瑾)
  5

  A very good bank with many convenient locations!

• J

  Jennifer Cain
  1

  The drive thru tellers are rude and do not know how to treat a customer! Too many nice banks around to waste your time with this bank.

• L

  Lisa Saffa
  5

  Can’t say enough about the personalized service. You’ve made my life much easier. Truly appreciate you!!

• D

  Dewey Tompkins
  5

  This is Barbara Kiger, Staff very helpful and friendly, took care of all my business in a professional and timely manner.