Findlay Buick GMC Prescott Commerce Dr, Prescott

Findlay Buick GMC Prescott Reviews

• a

  abby shumway
  1

  Brought in my truck to see if they were interested in buying it. 2015 chevy all upgraded. supercharged, full interior swap, bumper, head rack, alpine full size touch radio and they gave said they will do kelly blue book price base model. felt like a slap in the face.

  Response from the owner

  Hi Abby! First and foremost we want to thank you for taking the time to share your feedback with us. Good or bad we can't improve or fix issues without valuable feedback from our guests. If you would like to discuss the details of your experience regarding your vehicle sale please feel free to speak with our Customer Service Team at (928)443-8300 and they will be there to listen and see what we can do to address any issues or concerns you may have!

• D

  Danyelle Rodriquez
  5

  I worked directly with Andrew and bought a vehicle that works wonderfully for what we needed it for! Thank you so much Andrew for making our experience so easy and enjoyable! I know where we will be purchasing our next vehicle and who we would want to work with again!

  Response from the owner

  Hello Danyelle! Thank you for taking the time to leave us such an awesome review! We sincerely value your business and we'll be here whenever you need us. Congratulations and welcome to the Findlay Family!

• T

  Timothy Lowney
  4

  Service associates were very helpful and courteous but they did not tell me upfront about all the items I would be charged for this work. When I questioned it they immediately removed the extra charges.

  Response from the owner

  Hi Timothy! Thank you for taking the time to leave your feedback. We're glad to have had you back since. If you ever have a question about billing or work done please don't hesitate to contact our Customer Service Team at (928)445-7350.

• G

  Gloria Feilen
  5

  This last visit gat I had at Findlay Buick was the most pleasant visit for an oil change that I have ever had. I have been taking my Buick there for oil changes for the last 15 years. They were friendly and courteous. It was done in less than an hour and they kept apologizing for it taking so long. And here's the kicker, they didn't try to sell me anything. Yahoo! No pressure. Just nice, polite, efficient service. Thank you Dave.

  Response from the owner

  Thank you so much Gloria! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

• B

  Brandon Snyder
  5

  All the staff were friendly and Andrew was the person who helped my wife and I. He was able to get us into the vehicle we were interested in and did so staying really close to our budget. This was our best experience in a new car dealership.

  Response from the owner

  Hi Brandon! Thank you so much for taking the time to leave us your praise and kind words. Our entire team works hard with you and your budget to get you the best price on your vehicle. We truly appreciate the opportunity to earn your time, your business, and most importantly, your trust. Congratulations and Welcome to the Findlay Family!

• M

  Misty Wood
  5

  The service department is the absolute best. They always take great care of me

  Response from the owner

  Hi Misty! Our Team strives to make every step of the process as easy, and stress free, as possible. We sincerely value your business and you taking the time to leave us this review!

• R

  Raygene Keala
  5

  It was truly 5 star experience with Findlay Buick GMC Prescott! The team there made purchasing a vehicle as easy as possible from start to finish. We don't live in Arizona, so this wasn't your typical dealership experience. Our communications were done via calls and text. Not once did we feel uncomfortable with the whole process. The Prescott team did what they could to provide exceptional customer service. The vehicle was even driven out here to Las Vegas and personally delivered to us! Thank you for everything Findlay Buick GMC Prescott! If you're in the market for a new vehicle, I definitely recommend going here.

  Response from the owner

  WOW! Thank you so much Raygene! We have a great Team here at Findlay Buick GMC Prescott and we are so glad we could deliver such an excellent experience! We're extremely proud to have earned such high praise and recommendation. If there's anything more we can do for you please don't hesitate to reach out. Congratulations on your New Vehicle and Welcome to the Findlay Family!

• J

  Juan Aguiar
  1

  This place is the worst place to purchase a vehicle! I bought a 2018 GMC about a year ago and have had nothing but trouble ever since. I have been lied to and yelled at on the phone and in person buy a number of staff members. We were part of what seems to be a scam. I bought the extended warranty being told we could cancel it at any time and at no cost if we cancelled within the first 30 days. The truck still had the original warranty since it is still newer, so we decided to cancel within a couple of days. I met with the former financial manager Mike Bennet and he assured me it was cancelled, but never gave me a copy of the cancellation. Two months passed and it still had not been cancelled so I called again and they told me that sometimes it takes a little longer to process and not to worry. Well we come to find out 6 months later it had not been canceled and we had been lied to. We talked to 4 different associates in person and over the phone over 3 months and were told they were handling it. We finally got it somewhat resolved after the manager yelled at me over the phone. We still have not been refunded the interest we unknowingly paid over the course of 8 months, flat out theft. Unfortunately I also had to take the truck in after someone backed in to it ,they repainted a section of the truck and failed to properly fix it they kept the vehicle for close to 2 months. I was told 1 week max. We then had to take the truck back to have them fix the work they did because they messed up the paint on the lower side of the replaced panel. During this time we were lied to once again and told we could use a rental car free of charge paid for by the insurance of the guy who hit me. A couple months passed and the insurance called me and told me that the dealership failed to provide the proper extension requests and so we would have to pay $500 out of pocket for the rental car. When I called to ask why, I was again yelled at on the phone. This time by the manager Corey Bray who claimed he had never spoken to me about the issue and it was his first time learning about it, even though he sat with me IN PERSON, and he told me they didn’t have to fix the problem and was threatened that if I called back they would not refund the money. I was going to leave good enough alone until I come to find out during the 1st year of owning the truck and taking it for regular oil changes they have been putting the wrong oil in the truck! The oil cap literally says which oil to use and they were still using the wrong oil! I have no idea how this place is in business and highly recommend finding a different dealership to purchase and service your vehicle. I absolutely love my new truck, but because of all the trouble I went through with this dealership, i wish I had bought it elsewhere. Absolutely DO NOT buy a car from these crooks.

  Response from the owner

  Hi Juan! Thank you for your patience, we were unable to get to the bottom of what took so long to cancel your extended warranty. We apologize for the delay as the finance manager at that time is no longer employed here. According to our records, as soon as it was brought to the attention of our Finance Director he had the warranty canceled within a couple of days and you were refunded the full amount of $2,554. In regard to a refund for the interest you paid on your warranty totaling $50.99 we are more than willing to send a check of reimbursement. After the accident your vehicle was dropped off at our collision center at 4pm on December 26th and work on your truck began on December 27th. On January 2nd we received the incorrect part from the manufacturer and did not receive the correct part until January 15th because the part was then on back order from the manufacturer. A supplement request was submitted to the insurance company on January 22nd to authorize the full cost of repairs and we did not receive the supplement authorization until January 31 upon which the repairs were completed and the truck released back to you. When dealing with insurance companies and ordering parts, our collision center understands these repairs can take longer than expected and their policy is to refrain from quoting shortened turnaround times. In regard to the rental vehicle, the insurance company covered up to 20 days for repair unfortunately due to the setbacks with parts on back order and waiting on supplement authorization these 20 days were exceeded. Even though our rental agreements state that if a billing party defaults for any reason you are responsible for all charges, we stepped in and agreed to pay the $484.93 for the rental vehicle. In regard to your vehicle being serviced with the incorrect oil according to our service records your vehicle received SAE 5W-30 DEXOS2 which is the oil to be used to service that particular engine according to General Motors. If this does not seem accurate to you or if you would like to discuss these issues further please feel free to contact us at your earliest convenience at (928)445-7350 and speak with Alex Logan.

• A

  Alex Logan
  5

  Fast, friendly service! Jason was my service adviser and kept me updated on the maintenance to my vehicle. He called me as soon as it was finished and I was on my way! Between the interactions with Jason taking care of my service and Valerie at the cashier desk I would highly recommend Findlay Buick GMC to anyone! Thank you so much!

• J

  Jesus Pedraza
  5

  I had an absolutely incredible experience at this auto center. Chuck Morgan and this entire crew made us feel welcomed and secure about our transaction with this company. I’m 18 with no existing credit and was able to leave their lot with the car I wanted with out having a co-signer. I would highly recommend coming to their dealership, thanks guys !

  Response from the owner

  Thank you so much Jesus! Our team is committed to providing each of our guests with the best automotive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day and welcome to the Findlay Family!