Financial Partners Credit Union Imperial Hwy, Downey

Financial Partners Credit Union Reviews

• L

  Lex V.
  1

  To be fair, I've been with them for many many years. I transferred my checking and most of savings to another CU because their fees and services are pretty bad. I opened a PREPAID CC several years ago to help boost my credit. Now that my credit was well off, They're not much help. Plus They make it very difficult to close that credit card. I walked in and they said they needed a written letter from me, to close my own PREPAID CC? Wow!! Now if you value your credit and most of you do, just know that I haven't used this card for 3 mos. It's for emergency use only. Paid it off months ago. I had 1 Cent in my balance from interest or something, which I can't see from my main page online. I have to click into my account to see that I owe $00.01. They gave me a derogatory mark on my credit and dropped my score 100+ points. I called them and they said they can waive the 1 Cent and will remove the negative mark but this is after the DAMAGE WAS DONE. Crystal from LOAN RESOLUTIONS acted like she was doing me a favor for waiving that one cent. She even hesitated and still said you can go online and pay it right now. The nerve of these people at the CU. I manage my credit and accounts quite well and this is the first in a decade that a bank/CU does this. Just wow. Please stay away from this place. Their service and care for members has gone down. That's why I open all my loans with other CU or banks. I'm just here to warn people. I'm planning on closing my accounts and transferring everything to another CU because that was ridiculous.

  Response from the owner

  Lex, I am so sorry you decided to take your business elsewhere. Based on your comments it looks like there was an error that we can rectify to ensure there is no negative reporting on your credit. Please private message me with your full name and contact info. The FPCU Team

• A

  Amador Custer
  1

  Got my car loan refinanced with them. While the rate was fine, their servicing department SUCKS. They kept adding premiums to my note due to invalid insurance even though I sent them valid insurance documents several times. I've been paying the loan on time every time and they absolutely will not remove this charge no matter how many times I call about it.

• J

  Jose J Salazar
  5

  IVAN GONZALEZ in your whittier branch is the only reason I gave you guys a five star. If it wasn't for him I wouldn't have paid my car loan. The premiums your bank charged me for not having insurance even though I did HAVE INSURANCE was absolutely NOT OK and the fact that your team refused to help me take those off was NOT OK. I had the FULL PAYOFF AMOUNT IN HAND and they refused to help me take those charges off. If it wasn't for IVAN helping me, you guys would HAVE NOT GOTTEN PAIDand a 1 star review. I highly suggest that when someone is trying to payoff THEIR ENTIRE LOAN that you help them out in any way possible. Looking through the reviews your company seems to be doing a lot of those sketchy $1000 premiums. IVAN GONZALEZ DESERVES A RAISE VACATION OR SOMETHING GREAT

  Response from the owner

  Mr. Salazar, Thank you for the 5 Star Review! The FPCU Team

• K

  Karla Sanchez
  3

  This review is based on the non free checking or savings I walked in here because I thought they were like Unify. Unify Credit Union actually has a free checking and a free savings, just open with $25, no monthly limit balance, and take off overdraft coverage. What more does one need when there is no income coming in... only downside is there aren't alot of atms that are unify, so you have to find credit unions atm, and so I found this branch, closest to my home. Well I decided to walk In and ask about their services to be told NOONE OFFERS FREE CHECKING OR SAVINGS, THE ONLY PROGRAM WE HAVE ARE FOR STUDENTS UNDER 25... and so I walked right back out. I still remain with unify. Sucks that the closest unify branch is in Lakewood.

• L

  Laurie Smith
  5

  Quick and extremely helpful response to my request via the website. I had missed a notification of new fees on lower balance accounts. Bottom line; read all the emails, and write rather than calling if you have a question.

  Response from the owner

  Laurie Smith, Thank you for an opportunity to address your situation. We haven’t made any account changes in more than a year. Please private message your contact info so we can resolve this as soon as possible. Sincerely, The FPCU Team

• J

  Justin Dutchover
  1

  RUN!!! Have never dealt with a more shady company. Thanks to them I was able to add tons and tons of extra charges on my bill. Should have never left my old financing company. Thought I would be saving money but boy I was wrong.

  Response from the owner

  Mr. Dutchover, We've been trying in good faith to work with you for several months. As a reminder, when you finance a vehicle, part of the loan contract is to acquire full coverage, which includes comprehensive and collision insurance. Once you can provide proof of insurance, we can assist you further. Should you have any questions, please feel free to call us. Thank you, The Financial Partners Team

• J

  Jacob Dominguez
  1

  Wouldn't recommend this place to anyone. If no stars were an option it still would feel to generous. If you considering opening an account here I urge you to go literally anywhere else.

  Response from the owner

  Jacob, First please accept my apologies for not responding to your review. Second, I hope you will give me an opportunity to resolve any issues that earned a 1 star review. Please message me the number to reach you so we can resolve this. Thank you, The FPCU Team

• Y

  Yolanda Roman
  4

  It's been helpful ! I like it, since 1999 I guess! Thank you!

• R

  Robert L
  4

  @brandon Lee well you seem like a horrible person so its good we don't share a bank. Maybe if you change you attitude and hold your self better people might respect you more. Bank as a hole is good for the most part have had some issues but I have been with them for ~15 years now.

• F

  Fr. John Catholic Priest
  3

  I really liked this Credit Union until they installed all the automatic tellers. They try to make up for it with other customer service, but I just don't like dealing exclusively with a machine.