Financial Center First Credit Union S Dixon Rd, Kokomo

Financial Center First Credit Union Reviews

• M

  Michael Poulimas
  5

  Financial Center First Credit Union has done an excellent job in handling our mortgage. Several years ago when rates dropped they contacted us and said we could lower our rate 1/2 percent for just a $398 processing fee and no additional underwriting. That saved us thousands of dollars over the life of the loan. Not to mention that our home is a log home which many lenders will not lend money for.

• N

  NT
  3

  I like Financial Center First Credit Union. The workshops are good. Even though I have a fairly strong financial base, I've learned something from each of the ones I've attended. Jamie is a good presenter. The Kokomo office has a friendly staff and I like the reading area and that financial and business books can be borrowed. I've borrowed a few and I've sat in a cushy chair in the Kokomo branch and skimmed a few. I've had problems opening accounts with the credit union. I would like to give a higher rating than 3 stars but with the problems with opening accounts I can't justify going higher than 3 stars.

• R

  Rita Thompson
  4

  When the merger first happened, I hated it. Some of my accounts were changed into new accounts with restrictions. I wasn't informed about these restrictions until after the fact. I have since closed those accounts. Having worked at Kokomo Heritage for over 40 years, I feel lots of the personal side of Customer Service has changed for the worst. Now you have to call a service center and set on hold for ever. I realize times are changing, but Kokomo Heritage always prided itself on the personal Customer Service which I feel has been replaced with phone services with little personal touches. You can't call the Kokomo office directly. It's call the 800 number and talk to a stranger or leave a message and get a call back later if you do call an extension.

• M

  Maryellen Bolinger
  2

  The staff are friendly and helpful. However, the major changes made recently were not announced to the members. I found out the location was changed when I went to make payment at previous location. Also the name change was not made known to us. I drove past the new location 3 times before I went inside to ask if this was the new location. On my last trip in I was told that I had a negative balance due to standard member fee changes. The previous $5 had now become more than $100 AGAIN WITHOUT NOTIFICATION! Not impressed.

• A

  Amanda Bagwell
  3

  There is a lack of communication between employees at the Indianapolis branch, customer call centers, and my local branch. However, I appreciate the employees at my local branch who are friendly and offer to help customers.

• C

  Cindy Shamiyeh
  5

  Friendly staff that always get you in and out quickly. Helpful when you have questions about your account.

• J

  Justin Gilbert
  5

  I love this credit union. Great customer service. Always a friendly face to great me.

• B

  Bob Heath
  1

  I have many to access my statements and other things, because each the wants to send a code, by the time I get the code the web site is gone!

• m

  matthew nuttall
  5

  Amazing store and business. The ya de super helpful and nice. Will def continue business here.

• P

  Patrice Rogers
  5

  Always helpful. They didn't try and push services that i don't need. Very professional.