Fifth Third Bank & ATM Lem Turner Rd, Jacksonville

Fifth Third Bank & ATM Reviews

• Y

  Yamilka Rosario
  1

  I walked into this branch to deposit a check made payable to my husband but endorsed to me and was told thru the drive thru that I couldn't do that. I stopped and did some more research and called in. Whoever answered the phone told me I should be able to and confirmed with the manager. So I walked in and I felt like a criminal after being asked who this person was to me and what bank did he use and why didn't he had a shared account and advised that we should have a joint account. They also asked why did he endorse it. Was told by the manager that it would be a problem if the check bounced. The check is from a respectable employer! All those questions are none of your business! Omg been banking with them for over 15 years. I have never been treated like this! Time to move to Navy Federal completely!!

  Response from the owner

  Yamilka, I'm very sorry to hear your experience with our bank was unsatisfactory. We are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• D

  DeDe Yego
  3

  Everyone who works at this bank is very nice & helpful.My problem is that you wait & wait & wait in the drive through.If you are in a hurry,reconsider.Unless you wish to wait 10-15 minutes,just to be acknowledged, I would try to go inside & see if that was faster. Better yet,get the app & learn to electronically deposit your money.Much easier & faster & no wait,eait,wait in line.

  Response from the owner

  Hey DeDe- We value this kind of feedback as we're always looking for ways to make the customer experience a Fifth Third better®. We'll be sure to share your comments with the appropriate team members. Thanks again for reaching out! 👍 👍

• A

  Antoinette G
  4

  This is a good bank never had a problem with them so far when it comes to my money. Yes they are a little slow at times and the Atm barely accepts cash deposits. Despite all that they are courteous. For the record the Northside isn't "hood" 😒& be respectful.

  Response from the owner

  Thank you for your review; we appreciate your feedback!

• D

  Diamond Mcgriff
  1

  I have had an account for over 2 years. Every time i go in their is one lady at the front that is rude. Then now that the pandemic is going on i needed to take my coins in and have to wait to just use coin machine. I shouldn't have to wait day's to get to use a change machine that i have an account to use.

  Response from the owner

  Diamond, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• j

  jewel kitchen
  1

  Don’t Recommend that branch I was denied opening up a account I asked the reason and was told because of the Experiences that they had with me and that I needed too talk with her the bank manager but the Experience they have with me was me filing a complaint on the branch manager After I was accused A fake check and I also Had a complaint about her so guess she in her feelings sound like Discrimination to the fullest

  Response from the owner

  Jewel, I'm concerned about your comment and would like to find out more about what happened. Can you please call us at (877) 833-9973 so we can discuss? Thanks.

• H

  Ho Flo
  1

  All in all my experience with 5/3 was good but the one on Merrill ave in Jacksonville FL treated me like I was going to rob them or like I was some type of felon or something!

• M

  Margaret Vanessa Wheeler
  1

  This bank refuse to give my family her husband fund out of his bank account after he passed away even when she on the death certificate and there no benefit on his account knowing her family needed for help this pass September it was really sad.😭😭😭😭

  Response from the owner

  Vanessa, Thank you for making us aware of this situation. We'd like to see what we can do to help you. Please call us at (877) 833-9973 so we can discuss.

• S

  Shawn Kilpatrick
  1

  This bank isn't a bank it's a scam for any business owners or even small businesses owners they hold your money hostage until they decide if there done doing whatever it is there doing with your money and have no respect when you're concerned about your own money smh!

  Response from the owner

  Shawn, I'm concerned about your message and would like to see what we can do to help. Please call us at (877) 833-9973 to assist you. Thanks.

• C

  Chae Johnson
  1

  I go to 5th3rd’s all over Jax. I hate it when Lem Turner is the closest location to me. Lem Turner location is ALWAYS the slowest. This is the hood. Get us out of this drive up! 15 mins in a drive up is ridiculous.

• T

  Thomas Vu
  5

  Trisha went above and beyond and fixed an issue I had with my account. Thank you again for your help Trisha!!

  Response from the owner

  Hi Thomas, we're so happy to hear this! Thanks for letting us know and if you ever need assistance, please do not hesitate to contact us.