Fifth Third Bank & ATM E Laraway Rd, New Lenox

Fifth Third Bank & ATM Reviews

• M

  M Nelson
  5

  Lucy is amazing ! Every time I visit this branch Lucy is all over the place supporting her team wherever is needed . She’s a true team player and hard worker . I do think it’s super weird that no fifth thirds around me accept coin and that the “machines broke and no one is planing on fixing them” . Wasn’t there just a coin shortage last year ? You’d think youd want my coin . Anywho , they are awesome otherwise . Thank you Lucy ! Your hard work does not go unnoticed by us .

  Response from the owner

  Thank you for the review! We're very glad you're pleased with the 5/3 app!

• S

  Shirl Casey
  2

  I have a great banker in Oaklawn and he always goes the extra mile for me which is why I have stayed with them for so long. I was trying to close on a mortgage with 53rd and needed to wire transfer some money. Went to the New lenox branch and the banker said she couldn’t help me, I went to the Mokena location and they were able to do it. Moral of the story, New Lenox branch! Maybe she should watch their commercial about customer service!!!

  Response from the owner

  Hi Shirl- We're very sorry to hear this. Please know we are committed to being a Fifth Third better®. If there is anything we can do to assist you, please let us know.

• c

  carlos gonzalez
  1

  Fifth third bank is a joke. Don't think they have real financial advisors. They are great when they first want your business. Once you get a mortgage with them there customer services goes out the window. It goes from the branch location all the way up to the customer service over the phone. There is no one that is willing to help you.

  Response from the owner

  Carlos, We’re very sorry your experience did not meet the level of service we strive for at Fifth Third. Please call us at (877) 833-9973 so we can help.

• K

  Kathy R
  1

  So disgusted with this bank. They continually advertised for me to try their mobile banking. I reluctantly tried it.....and they put a 10 DAY HOLD on a local check because it was done thru mobile banking. In an age where checks are done by ACH debit they are holding my money and have the audacity to tell me future debits are subject to their $37 OD fee until the check clears! Calla to branch were uneventful. And the branch manager (Chris) couldn't be bothered to return my call. DO NOT OPEN AN ACCOUNT WITH THIS BANK. Read all reviews and decide for yourself. My guess.....they wont be around much longer because they are certainly NOT making banking a 5/3 better! :)

  Response from the owner

  Hey Kathy, We're concerned about your message and would like to understand what happened. Please [call us at (877) 833-9973. Thanks.

• E

  Elisabeth Swartz
  4

  I have been going to this Branch ever since it opened. I have not had any trouble with customer service . We recently refinanced with Fifth Third. I was tired of chasing down a branch that was opened and this Branch has always been open for me. So far I have never been disappointed in this Branch.

• H

  Heather Lloyd
  1

  Worse experience with this bank . They gave me the wrong account number so now my checks our going to the wrong accounts . Then to top if off now I can't get the to return the fee I had to pay to have them send me my check in paper form as soon as I can I leaving this bank .

• M

  Michelle Perez
  5

  David and Taylor go above and beyond! They are super friendly and nice!

• J

  John K
  1

  Not a bank of integrity or honesty. They are only interested in covering their own butts!