Fifth Third Bank & ATM E Main St, St. Charles

Fifth Third Bank & ATM Reviews

• M

  Michael Noe
  1

  Well if you like waiting for your debit card In the mail for two weeks, than I would recommend banking with this company. I opened at account on June 16th and it’s June 29th and I’m still yet to receive my card. I was told a week which was ok at the time but now I have 3 bills late and got 3 fee s for something that should of been here a week ago. I call the branch in west Chicago for two days and got no answer. I had to call a dif branch to get answers which they tried telling me it’s 7buisness days which was never mentioned l. He just said 7 days. Like this is not starting off well one bit. At this point I would not recommend this bank. I’m sorry but what a terrible procedure to start you off with. Cost me money already in the first two weeks I haven’t even been able to use it yet.

  Response from the owner

  Hi Michael- I was very sorry to read your comments about your dissatisfaction with our bank. We'd like to take the necessary steps to make things right, but in order to do so we need to talk to you. Please call our social media team at 877-833-9973 so we can assist.

• S

  Stephanie Strohaker
  1

  So, 5/3 has been my bank for, let’s say SIX YEARS for the sake of argument. Today was APPALLING. I went in with loose change, al I’m likely to do every couple months. Clearly I haven’t done so recently, so I had forgotten about my change falling on the floor and the debris therein. I was handed my change back, as the debris would break the machine. (Mind you, TWO customers arrived at the END of my visit, otherwise it was only me.) So I asked for a plate to sort through, and was almost handed a dirty one, but then, as suggested, one was given from the back.It was at this point the lady tellers decided to go into the drive thru area to chats I then have another piece of business, pertaining to a payment that was made, concerning a stop, and it became extremely difficult to find one of maybe five payments in the past week to the ONLY PAYMENT to the company. This is the exact moment I questioned wether or not I was conducting bank business improperly, because everything I asked seemed exceedingly difficult. It never had been before. Long painful encounter short, I was given a managers card when I asked for a place to recount my unnecessarily difficult transaction, however, nobody else had a card with names on them, or was willing to volunteer that information. I was offered a picture, as I took them for identification purposes, but I thankfully declined. I do however have some footage of audio containing the fact that NOBODY could identify themselves with a card. Hey !! Did I mention it was suggested to use the coin machine at JEWEL?? I should just lose 10% because MY BANK.... thanks, but no thanks. This branch is a wreck. I’ll KEEP THE CHANGE. 😜☹️🤯

  Response from the owner

  Stephanie, I'm concerned about your message and would like to see what we can do to help. Please call us at (877) 833-9973 to assist you. Thanks.

• M

  Matt B
  1

  I would not recommend banking here. Save yourself the headache and disrespect. I have the worst opinion of this bank out of any bank I've ever held an account with. Left with the most sour feeling like they stole from me and lied to me. I signed up under their new account if you open and maintain a balance of $500 for 60 days, they give you a $250 bonus for completing the offer. Well I did. And my personal banker Eddy as well as the unprofessional manager, Carson who had ignored serveral phone appointments with me for me to talk to her, were the most unprofessional people I have ever worked with. She told me that she would not give me the 250 because eddy had indicated I was only opening the account for the $250 and was going to close my account after 60 days which IS AN ASSUMPTION and not even true...even if it were true its ur fault/responsibility and liability when you offered this promotion to me that I would possibly close the account after I completed my offer. I was stereotyped and got my $250 from the offer retracted but little do they know I could easily bank with them and throw in a few bucks. You shouldn't create the offer before evaluating your risks. Also potential opportunities- which are now nonexistent. I dont have time to escalate this myself to upper management and corporate 5th 3rd bank so whatever I dont need your money. Hopefully this review will be enough for local people to decide that 5/3rd isnt the right choice and I would suggest literally any other bank in a 3 mile radius, there are 10 of them. Easy answer, dont bank here people, bad and untrustworthy service

  Response from the owner

  Hi Matt! Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• J

  J H (Californiabear_Javi)
  1

  So the website says there is a 1 percent fee for cashing a check for non fifth third customers. So I went in and was told it was 2 percent now. I was asked a bunch of questions non pertinent to my cashing a check. Wish I known I was gonna go thru such trouble to cash a check.

  Response from the owner

  Hi Javier, thank you for letting us know. We value this kind of feedback as we're always looking for ways to improve the experience for our customers. We'll be sure to share this with our team.

• W

  Will Rodenkirch
  1

  So much for not paying to get your own money. They wanted to charge me $5 to cash a 5/3 Bank check

• J

  Jim Serrano
  1

  Dave failed to return call as he promised, cost me money. Patrons beware. Do not bank here.

• K

  Kurt Palka
  5

  Very nice people, fast and courteous.

  Response from the owner

  That's great! Thanks for sharing the love. ❤