Fifth Third Bank & ATM Chicago Rd, Chicago Heights

Fifth Third Bank & ATM Reviews

• L

  Luke Marthaler
  1

  30 minutes in line. "No thank you for waiting". Consistently slow service. If our loan was not with them, would have closed accounts out many years ago.

• K

  K Banks
  1

  They was suppose to be opening an account for me through my job but they have not contacted me on an update but yet he has my personal information along with others. Bad bad bad bad customer service. Never answer their phone never return phone calls and by the way it’s only been 2 weeks since John said he was gonna open my account. But I will happily go over to another bank because I can’t work with a bank that don’t answer the phone!!!

  Response from the owner

  I'm sorry for the inconvenience. That sounds like a frustrating experience. Please contact us at 877-833-9973 so we can help.

• L

  Lonzell Cross
  5

  Fifth Third is an awesome bank. I love the small bank feel with the large bank benefits. I have been banking there for a few years now and I have only witnessed services improving. I have reccomended this bank to my family members because of my personal experience and the way their staff exceeds my expectations.

  Response from the owner

  That's what we like to hear! Thanks for sharing this with us.

• J

  Juanita Rodriguez
  1

  The ATM dispensed 20$ less because the bill got stuck in the machine, I had to wait 30 days before my bank credited the funds back. I was told this happens often. Be careful if using the ATM and count your money before leaving!

  Response from the owner

  I apologize for the delayed response, Juanita. Please consider calling our social media team directly to discuss: 877-833-9973. Thanks for reaching out.

• C

  Computer Solutions & Services
  5

  I have always had great service from this branch. Everyone is pleasant.

  Response from the owner

  Thank you. We appreciate your support. 👍

• R

  Reginald Jones
  1

  I Felt unimportant while I was trying to do transaction inside the bank the teller was texting and laughing at the same time trying to take of my business. I just looked at her. They should not have there phones using them at the same while they are taking care of customers. I want people to have a job so I will not name this young lady.

  Response from the owner

  Hi Reginald, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• M

  Melissa Schouten
  1

  Worst bank, worst customer service. Went there during lunch when normal people take care of their errands and was told that the only personal banker there was on lunch and will be back in 30 mins but we can come back or go to their Olympia Fields location. If I am on lunch, how do I have the time to come back in 30 minutes or to go to a different location. It's a Friday and they have one personal banker. Really? Also had so many problems with them when I had an account there. I need to tell the person I just ran the errand for to get their money out of this bank..

• J

  Joe Macaluso
  1

  Horrible customer service. Trying to clear up and old mortgage. They ignored my letters. Tried calling but get put through an endless voicemail loop. It appears there are no actual employees at this location.

• S

  Shahidah Hobbs
  1

  Poor Customer service I was in business drive thru lane no other customers present it took them 23 minutes to finish a transaction that normally takes all of 5 min the tellers along with manager on duty talking laughing very unprofessional ...

  Response from the owner

  Shahidah, We are sorry you feel that your situation was mishandled. If you would like to discuss the situation further with us, please call our team at 877-833-9973. Thanks!

• E

  Eric R Johnson
  4

  I nee more locations not just one