Fifth Third Bank & ATM Declaration Dr, Independence

Fifth Third Bank & ATM Reviews

• E

  Eric Kayse
  1

  Please spare yourself from this branch or bank in general. The employees of this particular branch are absolutely the worst. Customer service isn’t even a thing there. They laugh, and tell you other employees personal info among a lot of other nonsense comments. I don’t think they realize they have your money. Not the banks! I would never deal with them on any level. Spare yourself the waist of time, and aggravation. I NEVER POST REVIEWS !!

  Response from the owner

  Hi Eric- I was very sorry to read your comments about your dissatisfaction with our bank. We'd like to take the necessary steps to make things right, but in order to do so we need to talk to you. Please call our social media team at 877-833-9973 so we can assist.

• D

  Drew Bucher
  1

  Nice people but might be the worst bank ever. I have stuff to pay for and they locked up my card 3 times in one week. Customer service is very bad and was on hold trying to get it unlocked for about 3 hours. Never had a problem with my other bank. But have had many problems with fifth third and only have had a bank with them for about a month. I would go anywhere else but fifth third unless you want your time wasted talking to customer service because they lock your account for no reason. So if you would actually like to spend your HARD EARNED money then don’t go to fifth third because your account will get locked.

  Response from the owner

  Hi Drew, I'm sorry to hear your experience has not lived up to the quality of service we strive for at Fifth Third. We'd like to find out a bit more to see if there's anything we can do to help. Would you mind calling us at 877-833-9973 so we can assist you?

• N

  Nilla Bean
  1

  Poor customer service. I’m 31 years old, been with 5/3 all my life. Considering withdrawing my money and closing my account because of the way I was treated today.

  Response from the owner

  Hi Nilla, we're sorry that you had a negative experience. Can we help? Feel free to call 877-833-9973. Your business is important to us.

• L

  Lawrence Hubbard
  5

  Great bank of the three closest to me and my family this is the best one to use. Friendly staff goes out of the way to help you I had left my wallet on the counter they called to make sure I knew what I did and it would be at the counter waiting for me.

  Response from the owner

  Lawrence, This is great feedback. We will be sure to share this with our team.

• J

  Joan Coullahan
  5

  First rate service. The staff is so friendly and professional. They always take time to help you with whatever you need. Best staff and bank in the Northern Kentucky area and I would recommend them without hesitation.

• R

  Ronnie B
  1

  I just want to be clear this is not based on the people at the location but the corporation as a whole they hold my check because I deposited it early till the tenth instead of the day because they said they have not seen enough of these checks so I’m getting punished For depositing my check early what’s weird is they said they wouldn’t allow her to go through but I did it twice at other banks branches

• J

  Jonathan Miller
  5

  The most friendly staff I have ever worked with at any bank. Always enjoy going in and talking to everyone!

• K

  Kyleigh Nikkole
  1

  this location has got to be the worst one ! I waited in line for 5 minutes inside when I was the only one there to be ignored by gossiping associates!

  Response from the owner

  Kyleigh, We’re very sorry your experience did not meet the level of service we strive for at Fifth Third. Please call us at (877) 833-9973 so we can help.

• S

  Shekinah Monterosso
  5

  Great group of ladies that work here. Always go above and beyond.

• P

  Paragon DrugScreening
  5

  Friendly folks that call me by name.