Fifth Third Bank & ATM Kensington Dr, Waxhaw

Fifth Third Bank & ATM Reviews

• A

  Alex Cheng
  3

  My wife was excited to receive a promotion in the mail to open an account keep the balance and get $300. We went to the branch, presented the coupon and all went through. After 3 months she asked me why she didn't receive the bonus money so I called the branch. It turned out that the bank had a "glitch" and failed to recognize the promotion code. I had to argue with the banker, but he finally got her the bonus. I gave 3-star because of his effort, but this bank and its system is not to be trusted. I wouldn't do any more business there...

  Response from the owner

  Alex- I was very sorry to read your comments about your dissatisfaction with our bank. We'd like to take the necessary steps to make things right, but in order to do so we need to talk to you. Please call our social media team at 877-833-9973 so we can assist.

• B

  Brian Winters
  1

  Sadly every experience with this bank has been poor at best. First we tried to open an account and were told the person that does that is busy and to come back another day. Second we tried to deposit a check from our business with all the needed credentials, they informed us we needed a business account to do that, fine, but you can’t convert your current account to a business account you need to open another account with 3500$ in it to avoid fees. It seems they don’t want to work with customers to find a solution, they just want their commissions and for you to never need the service they provide. We will be closing the account as soon as we unlink our associated accounts. Hopefully chase expands down here so we can have real customer service.

  Response from the owner

  Brian, Thank you for leaving us a review. We're sorry to hear you haven't been happy with your experience with us so far. We're committed to improving your experience and would love to see how we can help. Would you mind giving us a call at 877-833-9973?

• C

  Chaitanya Busa
  1

  I will definitely give them negative stars if possible.One of the worst I ever banked with. None of the people on phone or in branch does know what they are dealing with. I closed my account due to their bad customer service. They froze my account saying suspicious activity and never mailed replaced card. I was not given any access to online banking to check my transactions.Upon calling them twice and not getting any response , I closed my account. Which surprisingly, they closed it the very moment I requested. Even though I mentioned , I'll pay off outstanding balance once statements are mailed to me, (as they blocked my online banking), they still sent it to collections saying acct was past due, which brought my creditscore to 42 points less.They never mailed my statements in time. I been calling their Customer service and even went to local branch to pay off balance. None of them knew, whom I should pay for and been sending me in circles. BEWARE. This is the worst bank ever. Never bank with these jokers. They are not knowledgeable and very rude. They don't understand the bad experience customers are going through and they don't care.

  Response from the owner

  Chaitanya, We are sad to see we've lost you as a customer. We're open to feedback, and we'd like to know more about your post. Can you please [DM/PM] your name, phone number and more details so we can call you to discuss? Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• E

  Eric Gabriel
  1

  Terrible service. You can't get anyone on the phone. I opened an account for a promotional $500 bonus. After that was a string of appointments and calls that didn't get anywhere. It was the branch manager's error and she lazily tried to solve my problem. I'm closing my accounts today. Enough is enough. I gave them enough chances. Now they are charging me account maintenance fees even though I talked to the manager about changing my account to basic/free checking. RIDICULOUS!

  Response from the owner

  Eric, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• E

  Earl Beglin
  5

  We have banked at several banks in multiple states and I have to say the 5/3 in Waxhaw has been excellent. Very helpful and always friendly. Moved accounts from Bank of America and BB&T, which is the worst bank I have ever used.

  Response from the owner

  Thank you taking time to for share your positive experience with us. We appreciate you! Have a great day!

• r

  randall sims
  5

  I am a resident of Waxhaw and have banked in many places in the USA.My experience has always been excellent with customer and care above all.I highly recommend this bank and its associates.Today I was assisted by Deborah Kraebel and the experience was the very best-I feel as if I am important to this bank and their associates,Benjamin is excellent as well. I endorse this bank for Excellent Service Thanks 6 stars.

  Response from the owner

  This is great feedback. We will be sure to share this with our team.

• P

  Private User
  1

  Ridiculous Fees I went into the branch to cash a check drawn on 5/3 Bank. I have never dealt with 5/3 in the past nor do I have an account here. To cash a check drawn on 5/3 required my ss#, my telephone number, and occupation. I was then told there is a $25 check cashing fee for non-customers. I asked why? I was told "in case the check gets returned and we have to collect on it." I said, "if the funds are not available you wouldn't be cashing it in the first place." Are you kidding me?!?!?! I will not be returning to 5/3 ever nor will I recommend this bank to anyone.

  Response from the owner

  I'm very sorry to hear you're unhappy with your experience. If you would like to discuss, please call us at (877) 833-9973.

• L

  Leroy Autry
  1

  First off, I am a preferred customer with Fifth Third. I have four accounts there. I went in this morning to get a car title notarized. Sold it through a consignment.Buyer was not present. He couldn't be. He lives in another state. Shipping the car to him. Lady told me she could not do it without the buyer being present.Crazy answer.She doesn't know what she is talking about. This is done everyday all across the country. I went to a competitor bank where I don't even have an account.Done in less than five minutes. They suggest I move my accounts. I'm thinking about it.

• C

  Cyril Prabhu
  1

  Please don't ever bank with this bank. Horrible customer service and more importantly their tools are archaic when compared to Wells Fargo or Bank of America. Terrible customer service!

  Response from the owner

  We are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• W

  Wanda Feinour
  1

  This bank is the worst bank to work with. I had a business checking with them and if you ever have a negative balance they charge a 'daily' reversed fee of $8.95; which adds up if you are not aware of it. On top of that they have collection fees that can range of $18.00 a month on top of their $14.00 service fee. This bank is the worst bank to be associated with. I will never ever be their customer again. Ever!