Fifth Third Bank & ATM Concord Pkwy, Concord

Fifth Third Bank & ATM Reviews

• D

  Dorothy Hutchings
  5

  I’ve been with Fifth Third for years, other than giving slow service I have no complaints with the bank, but boy oh boy do the Fifth Third 360 card customer service really needs to be vamped up. It’s easy to use and I like it for using online. But, they are not very customer friendly.

  Response from the owner

  Dorthy- Thanks for letting us know. We're always looking for ways to improve our customer experience, and we'll be sure to share your feedback with the appropriate team.

• M

  MetalStorm
  1

  53rd bank is by far the worst bank you can deal with. I have my house mortgage with this bank and they raised my rate for no reason and did not bother to tell me what the new rate was. I transfer money into the account from my regular bank to pay for the mortgage but they decided to charge me excessive over draft fees without telling me so I had to then transfer $92 of my hard earned money to cover these fees. I went to this branch and tried to explain what was going on and the teller was rude and did not care to help out in any way. Do not use 53rd bank.

  Response from the owner

  Thank you for bringing your concerns to our attention. We'd be happy to look into this to see how we can help. Please give us a call at 877-833-9973 to discuss. Your business is important to us!

• J

  Jessica Ward
  1

  Before I voice my displeasure with this location I must say that the people that I have felt with here are usually very nice but they need to learn to work much faster. This is the slowest bank I have ever been to. This isn’t just a one time occurrence. Every single time I come it takes forever!! I have waited in the drive thru for 38 minutes before with only 2 cars in front of me! Going in the branch is no better. You are better off to go to a branch further away.

  Response from the owner

  Hi Jessica, I'm sorry to hear your experience has not lived up to the quality of service we strive for at Fifth Third. We'd like to find out a bit more to see if there's anything we can do to help. Would you mind calling us at 877-833-9973 so we can assist you?

• J

  Jonathan Mayhorn
  5

  I’ve been to a LOT of Fifth Third banks and this is my favorite branch! I’m here often and always have a great experience.

  Response from the owner

  Hi Jonathan. Thank you taking time to for share your positive experience with us. We appreciate you! Have a great day!

• N

  Nicole Fugiel
  1

  Horrible bank. I opened a CD 5 years ago that I've gotten nothing but run around about closing. When I moved out of state & closed my accounts because I needed to switch to a local bank, they continued to charge me fees & reported me to Check Systems making opening another account a nightmare I wouldn't recommend them to my worst enemy.

  Response from the owner

  Hey Nicole, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973 Thanks.

• R

  Ruby Toledo
  1

  I was the only customer inside the branch there were 7 employees “working” & I was still asked to wait.

  Response from the owner

  Hi Ruby, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.

• D

  Don Byrd
  1

  No consideration of anyone’s time! I’m going to change to Wells Fargo. They need to close up!

• C

  Chris Wyatt
  1

  Terrible service, locked up our card with plenty of money on it, when it was needed, can't answer the phone, absolutely terrible, will be closing our account.

  Response from the owner

  Hi Alex, I'm sorry you were troubled by your experience. If there's anything I can do to help, please give us a call at 877-833-9973 so we can assist. Your business is important to us. Thank you.

• M

  MICHAEL SISCOE
  5

  I USE THIS BRANCH QUITE OFTEN AND THE STAFF ARE ALWAYS NICE AND WILLING TO HELP

  Response from the owner

  That's what we like to hear! Thanks for sharing this with us.

• n

  nicki arman
  5

  Ben and Chovan were amazing!!!! Great service!!!!

  Response from the owner

  Thanks for saying so. Your business is important to us!