Fifth Third Bank & ATM S Lafayette St, Shelby

Fifth Third Bank & ATM Reviews

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  C R
  4

  Why does it take 10 bus days to get a credit back on my account when they took it out immediately? (Rhetorical question). Why do I feel like I am getting the runaround from the Shelby branch about the credit? Not a happy customer right now. Edit: Penny was very helpful and resolved my complaint today. I do appreciate that effort on my behalf. Thank you.

  Response from the owner

  Hi there, we're very sorry to hear this. Please know we are committed to being a Fifth Third better. If there is anything we can do to assist you, please let us know.

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  phil cooper
  5

  I had a meeting with Tammy and Jason Friday 6/7/19. The meeting was incredible. They were very professional and experienced. I was very impressed. They even stayed after closing time to work with us. The other couple with us (non members} told me later they were moving their accounts to 5/3 Shelby. Thank you Tammy and Jason. Keep up the good work.

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  allyson west
  5

  We had the best experience switching banks. Our banker Tammy Scruggs was so helpful with every aspect for our business. Had we not had her as our banker we would not have found out the details of the PPP. She helped us more then I can thank her for with this process. We are so grateful to have her as our banker!

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  Joey Gantt
  5

  Tammy Scruggs is my personal Banker there for my sister. She is a highly professional bankers and cares about her customers. The whole team there go out of there way to service you needs. Well done 5/3 Shelby!!!

  Response from the owner

  Hi Joey, Thank you taking time to for share your positive experience with us. We appreciate you! Have a great day!

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  Angela Reyes
  5

  I am truly satisfied with all the help my Parents got from Tammy. She really really helped them in the best way posible . I am truly glad that my parents got help with everything they needed!

  Response from the owner

  Thanks for the kind words. We're here to help and listen, so feel free to reach out.

• M

  Mary Black
  5

  I live in Rutherfordton. I do my Banking with this branch. Great customers service. They have always helped me with all my banking needs. Jason Black is the best personnel banker you can find any where.

  Response from the owner

  Hi Mary, Glad we could help. Have a great day!

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  Jim Mabry
  5

  Recently had some issues that needed reconciling..credit charges, service charges, and other issues. Worked with Summer Donnelly and what an asset for your organizarion . Friendly, great personality, very professional, and she resolved all of the issues. Truly a "gem" in your branch

  Response from the owner

  Hey Jim, Thanks for saying so. Your business is important to us!

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  Kyle Greene
  1

  Went to open a new account here and it has got to be the worst bank I have stepped foot in. From the services to there attitudes it’s horrible and a complete waste of time. After waiting in the lobby for an hour and a half with no other customers their I just left. Very unprofessional

  Response from the owner

  I'm sorry to hear this, Kyle. If there is anything we can do to help, please don't hesitate to call us at 877-833-9973.

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  Maura Reyes
  5

  My parents visited this Fifth Third location and Tammy went above and beyond to help them solve their problems.

  Response from the owner

  Thank you very much! We appreciate the positive feedback and your business. Have a wonderful day.

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  Jason Black
  5

  Out of all of their branches this one is by far my favorite.