Fifth Third Bank & ATM Nicholasville Rd, Lexington

Fifth Third Bank & ATM Reviews

• I

  I. A. O.
  4

  The bank appeared to be okay unless you want to do online banking. internet banking was not user-friendly, they had their own logic, navigation was absolutely not intuitive. Other than online banking, I think it's a decent place.

  Response from the owner

  Hi, Ilya! We value this kind of feedback as we're always looking for ways to make the customer experience a Fifth Third better®. We'll be sure to share your comments with the appropriate team members. Thanks again for reaching out!

• M

  Michelle Gantt
  3

  Staff is very helpful at first. If you run into a problem they are very quick to dismiss you. You can tell that they work off of some type of pointing system or commission to open new accounts. After that account is open don’t count on any help. Customer service is horrible. I have waited for a bank card for over a week. It has got canceled twice and sent back out not at my request. But because the person on the phone thought that it would be best. Do your homework before opening up a bank account. The app never works. The online version is always crashing. Worst banking I have ever encountered in my life. Update: my personal banker call to touch base about my survey. I gave them three stars for his effort. We’ll see how this goes in the future. Hopefully I don’t run into any more problems. I’m impressed that they actually look at their reviews and surveys. I know it’s procedure to call anyone with a low review. But I am impressed with the company for putting this in place.

  Response from the owner

  Thank you for sharing your feedback. Glad we were able to assist. Have a great day!

• R

  Rob Tam
  1

  Ive canceled my business account due to their poor customer service. I was wanting to cash a check but the lady named Breanna didn't even attempt to help me at all. Didn't even ask me if I had express banking. so I asked if I could just cancel my account and she didn't even hesitate in doing it. didn't ask why or nothing. What a bad experience.

  Response from the owner

  Rob, I'm very sorry to hear you're unhappy with your experience. If you would like to discuss, please [call us at (877) 833-9973.

• O

  Olivia Raley
  1

  This bank has the worst customer service! I tried to close an account here and they made it almost impossible. I paid the balance off on the credit card account and it should've been over with right? Well not to them. 30 days later I got an email stated that there were still several charges that I hadn't paid off. And that was an absolute lie! I had to battle with them until I finally proved to them that I had already paid it off. The person who I originally talked to said I had to pay it all off in cash in the office. But I had already paid it off with my checking account. I called his boss and explained the situation and the branch manager said that the account was already closed and no more payments needed to be made. This isn't the first time issues have occurred with my money at that bank.

• G

  Grayy
  1

  Absolutely abhorrent customer service. Every employee you deal with either has not been trained properly or is belligerent and hateful. The office I work at banks with them. The treatment has been going on for over a year and after several undeserved chances, we've made the decision to switch banks. When we bring in deposits (usually we bring in several at a time), we are given an extremely hard time about the amount of petty cash they have to give us back (which usually totals under $50 for all deposits combined). They recently started saying that we can't come through the drive through so that they can "keep it clear". Both times we've been told that, there has not been one single other car in any of the drive through lanes. We have asked for managers twice (once by phone after a woman was incredibly rude to me about six months ago and once today while another employee was in the bank) and been told that the manager "is not there". Since we clearly can't report bad service to the bank itself, I'm reporting it here so that they can maybe take this experience and improve their treatment of other human beings.

• D

  Dan
  5

  Excellent Customer Service, always prompt and courteous! I love this branch! It's where I opened my account many years ago since it was literally a block away, can't get more convenient that that! Whether, I use the drive through or walk-in, I am always greeted so promptly and advised they will be with me momentarily if there is a small wait. I give their customer service 110%, Thank you kind folk's at Fifth Third Bank, Keep up the excellent work!

• P

  PATRICK SCHWENDEMAN (PATSCHWEN40)
  5

  Phenomenal bank, great customer service team. In regards to Jessica Lawhorn, your inability to manage your finances is no reason to diminish my customer service nor my former employer/ branch as a whole. To give google the full backdrop, I declined Jessica the ability to purposefully overdraw her bank account that had $.41 cents USD in it. If you have no money you have no money to withdraw it is really that simple. Loved working for this company and loved my team.

  Response from the owner

  We appreciate you sharing this! Thank you for the kind words and your business. Have a Fifth Third better® day!

• J

  Jessica Lawhorn
  1

  This is the worse branch you can possibly go to in Lexington. Twice now I have had the misfortune of speaking with Patrick who seems to have zero knowledge of his job, and what's worse, no customer service skills. Because of him and his unwillingness to help, I had to go out of my way to the Tates Creek branch to have my issue taken care of. While they were very pleasant and helpful, I am seriously contemplating closing my account and banking somewhere else all because of the horrible experience I had with Patrick at the Nicholasville Rd branch.

• C

  Cam
  5

  I would take the negative reviews here with a grain of salt. Say whatever you will about Fifth Third as a company, but this place is awesome. Specifically Clay, he's the man. Exceptional level of care provided here. I got set up with a debit card and my very first credit card here with no trouble at all. I travel a lot internationally and they even have reasonable rates for international transactions, especially for a relatively small banking company

• A

  Ac Carter
  1

  So I went to the fifth third bank on Nicholasville Road and it took forever to resolve A problem which was on their part I cashed a check and I wanted it to go into two different accounts one with a prepaid one was a regular checking instead of them informing me of what they were trying to do they never said anything so I’m just sitting in line for over 15 minutes total time There was no feedback or anything.. My hairstylist out to them in order to get a reply back

  Response from the owner

  Hey there, Thank you for leaving us a review. We're sorry to hear you haven't been happy with your experience with us so far. We're committed to improving your experience and would love to see how we can help. Would you mind giving us a call at 877-833-9973?