Fifth Third Bank & ATM Durand Rd, Durand

Fifth Third Bank & ATM Reviews

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  donna braun
  5

  Great customer service!!! Renee Jensen took time being sure we understood everything, even the online app. Being older adults we appreciated her patience and knowledge. Best banking experience we have had in years.

  Response from the owner

  Hi Donna, thank you for taking the time to share your positive experience with us. We appreciate you! Have a great day!

• T

  Tracey Okeefe
  2

  This is a terrible bank. What bank tells a business manager that you must drop all of your business deposits in the night deposit and not bring them in to the teller? Like we are putting the tellers out when the machine does the counting. Lazyness!!! Also they need to fix the night deposit door! It's to hard to lift up an get your deposit in.

  Response from the owner

  Hi Tracey, I’m very sorry that you did not receive the level of customer care that we strive for here at Fifth Third. We’d like to talk with you so we can help you. Please call our team at 877-833-9973. Thanks for your time and the opportunity to assist you.

• M

  Mandy Jean Bruner
  5

  Best banking experience I've had. The staff are so nice and helpful. They go above and beyond what I need. 53 customer support is also the best. I've had to call to dispute a charge and the process was easy. I am so happy I moved my accounts over.

  Response from the owner

  We're blushing 😊! Thank you so much for the compliment!

• J

  Jennifer Balanowski
  1

  I came here to use the notary services. I called the day before and the woman I spoke with said she would be there the next day until 6pm after I explained that my fiancé works late and we would be getting there just before 6pm. I arrived at 5:40. The teller was rude and said that the notary was too busy to do it and did not even bother to go ask if she had time. Very rude and poor customer service skills. I bank here as well and considering leaving after the way I was treated.

  Response from the owner

  Jennifer, We are sorry you feel that your situation was mishandled. If you would like to discuss the situation further with us, please call our team at 877-833-9973. Thanks!

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  Brett B
  5

  Tammy, Kim and the whole team are extremely helpful and go above and beyond. Every time me or my wife have called we've always been taken care of. We are so happy that we moved our accounts to 53.

  Response from the owner

  Brett, Great! We're so happy that you're happy.

• A

  Aubrie K
  1

  The only reason they even got 1 is because there was not a 0 option . This bank is horrible my BF had an account that sat dormant for a year they decided to hit the account causing it to overdraft then didn't notify him and sent to collections for 14.00 then said sorry it was sent yesterday and nothing we can do... so i call to pull my money and the run around about it.

  Response from the owner

  Aubrie, I would like to better understand your experience and see if I can help. Please call 877-833-9973 to speak with us directly.

• J

  Jamie Williams
  5

  Their tellers and customer service personnel are top notch.

  Response from the owner

  Jamie- Thank you for sharing your positive feedback. We're glad to hear you're happy. Have a great day!

• M

  Matt Brimmer (Brimdog)
  1

  Worse bank ever! Don't bother wasting your time and energy there! Always bad company and bad news from this bank! Needs to put out of business permanently!

  Response from the owner

  Matt, I'm very sorry to hear you're unhappy with your experience. If you would like to discuss, please call us at (877) 833-9973.

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  Brianna PAIGE
  1

  I wish I could give it 0 stars. It seems to be a weekly basis that I can’t access my account. What is the point of a financial institution if you can’t access your account?! And customer service is terrible when you reach out inquiring about it, almost snooty.

• J

  James Abeyta
  5

  Friendly bank. Happy to move my accounts over.

  Response from the owner

  James, Thank you for your review; we appreciate your feedback!