Fifth Third Bank & ATM Plymouth Rd, Livonia

Fifth Third Bank & ATM Reviews

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  Colleen M
  1

  I was 2nd in line at Dt arriving @ 11:39am, got to tube w no slips in it @11:57 & was finally done @12:12. Cars behind me either honked or flipped me off, thinking I was doing more than a simple cash withdrawal. There was no communication as to what the hold up was. Normally I deal w 5th3rd via debit or online but it wasn't possible today.

  Response from the owner

  We're very sorry to hear this, Colleen. Please know we are committed to being a Fifth Third better®. If there is anything we can do to assist you, please let us know.

• K

  Katrina Cupps
  1

  This banks mobile app will keep checks deposited for OVER week before you see the money in your account. DO NOT USE this bank if you want to obtain the money you make from your paycheck. They hold it for a week and half before they can give you the money you made. Then they tell you there is nothing they can do but keep your money for an obnoxious amount of time before they give it to you.

  Response from the owner

  Hi Katrina, we'd like to better understand your experience and see if we can help. Please call 877-833-9973 to speak with us directly.

• S

  Selina Rose
  5

  Lena absolutely saved my day! I somehow managed to get my debit card stuck in an ATM machine and I called the 5/3 line in a panic. Lena picked up the phone and calmed me down, empathized with me, and went above and beyond to help me with options to help me get a new card. She even offered to help in person if I needed any additional assistance at her branch. About a week later, she followed up with me to make sure I received my card. I am so grateful for the help and support in my moments of crisis! Thanks again Lena for being so thoughtful and caring of your customers!

  Response from the owner

  We've got your back! So glad we were able to help.

• k

  kristi sterkenburg
  1

  Horrible. Went to get a new 360 card, the employee set it up for me and activated it. Later that week the card was declined at Meijer, and a gas station (although it had sufficient funds) and then was confiscated by a 5/3 ATM when I tried to get cash back, with the reasoning being "too many incorrect password attempts". Consequently, I was stranded on the other side of town with no money and no gas, at 11pm on a Friday night. I am sure I entered the correct PIN because I have had the same PIN for over 10 years, and it is also the password I use to unlock my phone. Also, what are the chances of me entering it incorrectly at all 3 locations? Slim to none. After having my card confiscated I called the support number and explained the situation to a representative who confirmed that it was a password error. However that did not help me put gas in my tank. On Monday (today) I returned to this location and spoke with the same 5/3 employee who had the audacity to joke about the situation and altogether not take responsibility for the fact that he fat-fingered my PIN when activating my card and was ultimately the reason I could not get gas, or groceries and was stranded on the other side of town. He even had the nerve to suggest that I should have resolved the situation on my own by resetting the PIN while I had no reason to believe that the PIN was wrong at all. Pitiful way to handle a customer who has had to jump through hoops because YOU can't type in a 4 digit number correctly (or admit to that evident fault).

• B

  Barbara Kadzielawski
  5

  I have a debit card for my accounts and since Friday,I have been trying it for groceries at 2 Krogers and a Walmart in my area. The card has been declined at all 3. There's money in the account. I went to the atm in walmart to get cash declined. Then I went to get cash at bank of America, declined. Then on to Huntington for cash.The atm told me I am not authorized to use the card and it told me we are taking it. Some one better take care of this ,get my card from Huntington and Get it done or if I have to get a new card at no fly of mine it it here very fast no 2 weeks. I didn't give 53 bank 5 stars

  Response from the owner

  Thank you for your review; we appreciate your feedback! 👍

• J

  Jake Pipe
  5

  Always very helpful with any of my banking needs. Everyone there is able to explain what is going on with my accounts and how/why something happened. I tried calling the 800 number for customer service and got the same run around that never solved my problem. One stop here solved everything!! The staff here is always friendly and knows what they're doing.

• D

  Demetrius “Meekyboy” Kelsey
  1

  Only reason I did not give a zero was because I couldn’t. I am a Fifth Third customer who was trying to find out about credit card options. The lady did not know the answers to my question so she asked could I come in for an appointment. I told her no because I work two jobs then she went on and said well I have customers in the bank now. Really, I am a customer on the phone. Customer service was horrible.

  Response from the owner

  Metrius, We're sorry for the inconvenience. Please contact us at 877-833-9973 so we can try to help.

• K

  King Respect
  1

  I mobile deposit my checks had no issue untill the last one and it got held for a week, i went to deposit my check at the bank and usually i get my money right away now i have to wait, i dont recommend because you never know when youll get your money you earned for

  Response from the owner

  Hey there, We're sorry to hear that you had a negative experience. Can we help? Feel free to call 877-833-9973, or if you'd prefer us to call you, please share your phone number in a [DM/PM]. Your business is important to us.

• D

  David Forsman
  5

  Every time I go into the 2 offices Livonia and Wixom the service has been excellent. Sometimes their might be a couple In line before me but they have needs also.

• N

  NaQuita Held
  5

  The staff is always friendly and helpful!!

  Response from the owner

  We're so happy to hear this! Thanks for letting us know and if you ever need assistance, please do not hesitate to contact us.