Fifth Third Bank & ATM Meadow Rd, Northbrook

Fifth Third Bank & ATM Reviews

• G

  Gene Rindner
  1

  Like other person on this side I would give 5/3 zero after realizing now that it does not have 24/7 emergency call number. After finding out unauthorized transfer on my checking account at 9 PM CST I could not call bank because their customer service number is only available till 8 PM.

  Response from the owner

  Hi Gene, I'm sorry to hear your experience has not lived up to the quality of service we strive for at Fifth Third. We'd like to find out a bit more to see if there's anything we can do to help. Would you mind calling us at 877-833-9973 so we can assist you?

• J

  Jesus Feliciano
  1

  Could not give a zero or I would. We are in the middle of a pandemic and the worker refused to wear a mask when I went inside or make a money order in the drive up because its not company policy when other branches do this service for me all the time. People working with the public should where mask especially if they are working with the public face to face.

  Response from the owner

  Hi Jesus, I was very sorry to read your comments about your dissatisfaction with our bank. We'd like to take the necessary steps to make things right, but in order to do so we need to talk to you. Would you mind calling our social media team at 877-833-9973?

• A

  Alicia Bermes
  5

  James Dmello is one of the best personal bankers I have ever encountered! Late on a Friday afternoon, when everyone else is concerned with going home he went above and beyond to help us! We greatly appreciated it!!

  Response from the owner

  Isn't James wonderful?! We will be sure to let them know. 👍

• A

  Alex Wallace
  5

  Sam is by far the best bank manager I've ever worked with as a customer. He's the reason I've stuck with Fifth Third, because his customer service skills are on point, and the way he trains his staff to treat customers is top notch. Thanks Sam!

  Response from the owner

  Alex - We're so glad Sam was able to help! We'll be sure to let him know. Thanks!

• p

  paloma Nycek
  1

  Not the branch but to the fraud department who the f do you think you are to close my account wrongful assumtion of bank of information that's 1 and 2 closing my account over wrongful user name and passwords is also f up I will sue you or better yet make sure you get reported to the better buisness bureo and hope ishia losses her job f you

  Response from the owner

  Hi Paloma, We're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• L

  Lukasz Polkowski
  1

  So poor customer service on the phone. Called , told to do wait, 6 min later I called back and got a rude answer.

• S

  Stephanie Fox
  5

  I have been there numerous times and everyone is always so helpful!

• G

  Gelareh Fathollahi
  5

  Great and friendly staff, they’re always eager to help.