Fifth Third Bank & ATM University Blvd, Winter Park

Fifth Third Bank & ATM Reviews

• T

  Tor Garvey-pettersson
  1

  Never have a I felt so belittled by a person. Let alone the Branch manager of an establishment. mr Rafael Rios made me feel like an idiot for wondering why my regular paycheck was being put on hold for over 2 weeks. This also meaning that my check deposited on December 15th won’t clear til after Christmas ruining my families holidays. So instead of trying to explain exactly why my paycheck was being put on hold, or letting me cancel the transaction to go cash my checks in person, he told me they don’t want my business and to close my account when the checks clear… DONT BANK HERE. The branch manager is extremely unprofessional and rude.

  Response from the owner

  We are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• D

  D R
  1

  Went to make a deposit and put in about $75. The machine couldn’t read a 20 and a 1 and gave it back. I resubmitted the 20 and it took it. It wouldn’t accept the 1, so I kept trying but it wouldn’t take it (brand new bill). It asked if i wanted to cancel the transaction and i said “yes”. It then only gave me 20 DOLLARS BACK! I am on a budget right now and needed that money so I can open a storage for my move out. It’s all the money I have, and the teller just told me to call. I had no ticket and no proof of how much I really put in there. $50-60 that ATM ate.

  Response from the owner

  Hi DR - Please call our Disputes Team at 877-833-6197 or stop by a local branch for assistance. To find locations, visit http://go.53.com/6266JnUpn

• h

  hector martinez
  1

  I went to the bank this morning to do transactions and an employee start having issues with me for no reason waiting in front of the door and I don’t know if it was my work clothes that she felt some type of way so I went inside after they were open and the maneuver Rafael was really mean to my father and I threatened me to close my account if I left a review show

  Response from the owner

  Hi Hector, we're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• D

  Debbie Boykin
  1

  I’m a senior who broke her ankle badly during COVID-19 and had 3 surgeries on it. This bank closed my account without any alert, email, warning, etc. after it went dormant. I had tried to be a good neighbor and help the bank by keeping my account open during COVID-19 as manager, Rafael, asked me to. He said there were no fees. I made mistakes, too, which I admitted, such as not checking my statements for the last 2 months with dormancy fees. Rafael couldn’t reopen the account - totally powerless - even asking his supervisor. I was willing to make a large deposit or whatever. He said the “system” won’t let him reopen it. Nothing he could do. Not very neighborly - not very good customer service. I was sorry it ended on such a negative note.

  Response from the owner

  Hi Debbie, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.

• t

  the alienated earthling
  1

  Been on the phone since morning till noon. simultaneously on the chat. they dont pick up my phone or reply to my emails. worst service ever. stay away, I missed my university fee deadline and got fined. received no help from them. worst. stay away!

  Response from the owner

  Hi there, we'd like to better understand your experience and see if we can help. Please call 877-833-9973 to speak with us directly.

• m

  m torqued
  1

  worst bank on the planet. they dont respond to your emails or phone calls. I got fined for not paying my university on time as their banking services weren't working. tried calling, emailing and live support. nothing worked. i still haven't got the chance to speak to a human representative

  Response from the owner

  Hi there, thank you for letting us know. We value this kind of feedback as we're always looking for ways to improve the experience for our customers. We'll be sure to share this with our team.

• W

  Writing With Light
  1

  No one picks up the phone or answers emails or live chat. been on this thing all day. about to miss my university classes. Do yourself a favor and stay away from this bank for good.

  Response from the owner

  Hi there, we're sorry that you had a negative experience. Can we help? Feel free to call 877-833-9973. Your business is important to us.

• M

  Max Kim
  1

  The tellers at this location gave me the wrong information and as a result I got hit with multiple fees! They told me the end of business day is 11PM. That is not correct. The end of business day is 11:59PM. Being courteous and soft-spoken means absolutely nothing if you're POORLY TRAINED. I am moving my business elsewhere and I suggest you also. Oh, and no one told me that your mobile deposits become blocked for 6 MONTHS the moment you overdraft any account whether or not you refund the account immediately. MORE important info that was omitted during their overview of the mobile deposits feature. Once again, I am moving my business elsewhere and I suggest you also. Other banks, regardless of long hold times or long lines, have NEVER given me conflicting information before. And don't get me started on their credit cards...

• M

  Makenzie Campbell
  1

  Worst banking experience of my life at this specific location. Been with 5/3 for a decade and never experienced such poorly trained, rude and just downright unhelpful and useless staff. Avoid this location at all costs.

  Response from the owner

  Hi Mackenzie, we're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• E

  Eddie Lammers
  5

  I have been with this bank when they where Bank.of Central Florida before being bought out by 5/3. 5/3 Bank has kept that small bank service even they are a large bank. The number of locations they have more met my needs to access a branch when needed. Plus their online banking app works great.

  Response from the owner

  We're glad you think so. If you need anything, feel free to reach out to our social media team directly at 877-833-9973.