Wells Fargo Bank N Goldenrod Rd, Winter Park

Wells Fargo Bank Reviews

• A

  Amanda Morgello
  1

  Had fraud activity on my account to where my account was locked they told me on the phone I needed to come into the bank and get it fixed. I went to this location and the lady in the office turned me down. Because she had other more important appointments meanwhile I have 40k in the bank from selling my house and my money is at risk in this account she told me I had to go to another location after I waited 15 min for this location to open. Sad because I always come to this location. Well I am pulling all my money out and never returning

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch, Amanda. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• M

  Mackenson Jean
  1

  Most of the people who are working in there are racist, I had an appointment to open an account and I go there she was talking to someone and I checked in and wait for them to stop talking but she took the other customer and I was still patiently waiting, when she finished she told me it's already too late she can't help me anymore. The other person had an appointment at 9 and mine was at 10. The service was really bad!!

  Response from the owner

  I’d like to learn more about your concerns regarding your visit at this location. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• G

  Griffin Sinclair
  5

  Ola Is such an incredible employee. I specifically return to this branch because of her. I have also interacted with a few of your other employees and have had only positive experiences. Another person I have met with is Laura and she helped me with so many of my questions and was very sweet and patient. Thank you!

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience at this location, Griffin. We appreciate the feedback, and it's been forwarded to the appropriate teams. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• M

  Marvin Ribot (LTJG Glitch)
  1

  I went here to open an account with a check from their bank. The manager says to cash with out being charged I need an account. But I had to wait to make an account. So then I said can I cash it. She says we are going to charge you. She just want to make money of my check. Bad business

  Response from the owner

  Thank you for your detailed review, Marvin. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• L

  Linda Marie
  5

  Worked with Pinal. Very helpful. Quick service.

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Pinal. Thank you for taking the time to share these kind words. -Nick, Wells Fargo HL Social

• c

  cyd kens
  1

  Had to wait in the sitting area to see a banker because I didn't want to have to give a autobiography of who I was because I left my atm card at hone and i.had my i.d and social security card and with all that I was still treated as if I was not telling the truth. Had to tell a lot of personal business to the young lady who handled the transaction and then she couldn't find it within herself to say thank you she acted like I shouldn't even be able to receive ten dollars I from my own account.

• S

  Stephanie Bayse
  5

  Excellent staff at this branch. Javier Reyes went out of his way to take care of my problem and even called me later to follow-up and make sure everything was resolved. The entire staff is friendly and efficient handling any of my banking needs.

• D

  Donna ortiz
  1

  During these difficult times.. Im still working, I go to make some deposits for work, a tall guy comes out and tells.me to go around the back in the drive thru... Im on foot as i just took an uber... Long story short, got back in the uber and stood on line. I did what i had to do but he was really nasty and not helpful and dismissed me. I will stick to my branch.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• E

  Edgardo Acevedo
  5

  Michelle helped me the other day and she was amazing! She went above and beyond to help me succeed and found out my exact financial needs and even walked me through the steps! Good to have someone like her around!

• R

  Rox McLa
  5

  When you walk into a place of business you expect they treat you efficient and with integrity. That's exactly what Pinal Joshi did! She was informative, eager to assist, answered all my questions, positive and respectful. It truly was a pleasant experience. We need more people like Pinal Joshi! Great job!

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us, Rox! -Nick, Wells Fargo HL Social