Fifth Third Bank & ATM Del Prado Blvd, Cape Coral

Fifth Third Bank & ATM Reviews

• C

  Cindy Hicks
  3

  I’ve never had any issues with Fifth Third before but why is the ATM at the Del Prado bank in the same lane as a teller? I had to wait 15 minutes to access it because the people ahead of me were waiting for a teller. I’m not sure the reasoning behind this but seems like poor planning.

  Response from the owner

  Cindy, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.

• K

  Kathleen Rappa
  5

  I just want to say what a pleasure it is to do busy here . All my needs are met and any help I need Veronica is always smiling and willing to help solve my issues 😊 Steve is also on top of things with whatever you need. Thank you all .

  Response from the owner

  Kathleen- We're so happy to hear this! Thanks for sharing and for the kind words and if you ever need assistance, please do not hesitate to contact us. We appreciate your business

• J

  John Allen
  1

  "TERRIBLE BANK OVERALL". This is the 2nd bank 5th 3rd I have went to and the people are beyond rude. I deal with a lot of banks and if I am not a member of the bank there is usually a fee to cash a check. 99% of the time the fee has a cap. Not at 5th 3rd. They charge 2% with no cap to cash a check written at their bank. Absurd. I would never deal with this bank. The cashier tells me it will be $39 to cash a check.. When I declined she made a smug have a nice day comment when I turn my back walking out the door.

  Response from the owner

  Hi John, we'd like to better understand your experience and see if we can help. Please call 877-833-9973 to speak with us directly.

• w

  wayne kass
  1

  Opened an account and bank(Mr scudder) made a mess of everything. not my phone number attached to account. First mess Even though he had my DL in front of him he messed up my address too. My checks and bank card are going to someone else. Second mess and that is a big one. Bank is essentially giving my money away to strangers

  Response from the owner

  Hi Wayne, I’m very sorry that you did not receive the level of customer care that we strive for here at Fifth Third. We’d like to talk with you so we can help you. Please call our team at 877-833-9973. Thanks for your time and the opportunity to assist you.

• G

  Gabriel Murphy
  1

  Disgraceful "customer care" as noted by several others who have left reviews here as well.

  Response from the owner

  Gabriel- We're sorry that you had a negative experience. Can we help? Feel free to call our social media team at 877-833-9973. Your business is important to us.

• J

  Jimmy Depetris
  1

  After being with this bank for years with millions invested they just drop their interest rate without your knowledge. Then after they adjusted it come back and pay you way less. Then to buy a small stock charge ME $$350 to buy it $$$350 to sell it but prices were NOT GIVEN UP FRONT! Have called in a complaint lets see how its handled ready to MOVE ON SO UPSET!!!!

• r

  redknights2007
  5

  Fast and knowledgeable staff. Came in for a home loan and it was a breeze. Aly made the process quick and painless and she walked me through the process.

• B

  Brittany Mellinger
  5

  Veronica answered right away when I called for assistance with my early access account and was SUPER nice and helpful! Very knowledgeable about account types and details!

  Response from the owner

  Thanks for the love. 💙

• s

  savagestyle
  1

  Absolutely terrible customer service,the branch manager is rude ,my wife opened a business account here and it was a terrible choice,the only reason we continued to use this bank was I had(past tense) a car loan through them,we will be taking our personal and business accounts to a better institution with good customer service,I wouldn’t recommend doing business with this bank,ever.

  Response from the owner

  Thank you for leaving us a review, Leon. We're sorry to hear you haven't been happy with your experience with us so far. We're committed to improving your experience and would love to see how we can help. Would you mind giving us a call at 877-833-9973?

• C

  Cassidy Miller
  5

  Great bank! Always helpful and is willing to give people a chance! Love this bank! Has my business forever!

  Response from the owner

  Hey Cassidy! We appreciate the kind words! Have a great day.