Fifth Third Bank & ATM Telegraph Rd, Flat Rock

Fifth Third Bank & ATM Reviews

• S

  Sheree Davis
  1

  Rude, slow, and DO NOT care about their customers! I just sat as only one of two cars in their drive up for 20 minutes while no one said a word to me or the other customer, when I finally hit the call button after being ignored the woman was rude and still did not help me for another 15 minutes! We could watch her thru the window literally doing nothing! I’ve been with 53rd for years, Monroe location never treats me like this, it’s enough to make me consider banking elsewhere!

  Response from the owner

  Hi Sheree, we'd like to better understand your experience and see if we can help. Please call 877-833-9973 to speak with us directly.

• H

  Heather Maria
  5

  Excellent customer service! Branch manager Jackie is wonderful, she is friendly, informative, and very helpful. I wasn't on the phone long at all and she took care of my problem promptly, on top of getting me switched to a free checking account (which wasn't available when I initially opened my account) Thank you Jackie!!

  Response from the owner

  Heather, Thank you very much! We appreciate the positive feedback and your business. Have a wonderful day.

• A

  Alyssa Luevanos
  1

  So I happened to not have my license on me. I gave them my married name which they supposedly changed last time I was in there when they had me sign to change it and checked my license at that time. So this time I didn't have my license left it in husband's wallet. So I go in to withdraw money and they straight up said my name was never changed. They took my SSN and it was still under my old name. So manager gets involved. Says she remembers me from last time. Told me I never brought my marriage license. Which I was never told to. The manager refused to give me MY money. Though I had my account number SSN security questions and she even remembered me from last time. Terrible bank I have nothing but problems here every single time I go in. This is the fifth or sixth issue I've had. literally went to a different bank right after and they gave me my money no problem. I had to be to my daycare to pick my kids up and pay them and I even told the manager at the flat Rock bank and she didn't .care. happy holidays this bank is pure BS

  Response from the owner

  Hi Alyssa, we're very sorry your experience did not meet the level of service we strive for at Fifth Third, and even more sorry about the delayed response on our end. Would you please give us a call at 877-833-9973 so we can call to help? Your business is important to us.

• K

  Kelsey Ozog
  5

  Jamal was very helpful and patient. He described all of my options in detail and even stayed past closing time to finish helping my father and I. They have a great staff.

  Response from the owner

  That's great! We appreciate you taking time to share your positive experience and recognize Jamal. We'll be sure to let him know.

• M

  Michelle Lamarand
  5

  Always courteous and helpful. Great Staff!

  Response from the owner

  We appreciate the kind words, Michelle! Have a great day.

• P

  Pat Bowles
  1

  Worst bank ever. Made many mistakes in my short time there. Manager is a liar also. Good Luck

  Response from the owner

  Hi Pat - We're sorry to hear this. If there is anything we can do to help, please don't hesitate to call us at 877-833-9973.

• M

  Michael Thomas
  5

  Jamel was very helpful and kind!

  Response from the owner

  We appreciate you saying so, Michael! We'll be sure to pass along this note. Thank you and have a wonderful day!