Fifth Third Bank & ATM N Main St, Mishawaka

Fifth Third Bank & ATM Reviews

• C

  CL P
  5

  My husband and I began banking at the Mishawaka location when we moved here in 2011. We have several accounts and at times we have needed to sit with a banker for advice and assistance. The staff at the bank is amazingly awesome. They are courteous, detailed, professionally friendly, and genuinely grateful for customers. Have there been mistakes over the years? ...Yes...mine and theirs. That's when customer service can be evaluated. When I have made mistakes, they have been exceeding gracious to help me, without embarrassment, and when they have made a mistake (very rare), they correct it, in the moment, to my favor. They are not convenient to where I live, but I do not mind the drive for the great personal service and care we receive. They have become my banking family and we appreciate all they do to make it a great place to do business. Thank you to all the 5/3 team in Mishawaka!

  Response from the owner

  We're blushing 😊! Thank you so much for the compliment!

• J

  James
  5

  I had an issue with using the mobile deposit option, which i don't recommend. I went into the branch and was so lucky to be helped by Brenda Roop. She explained the process and made everything better for our family. She's a true asset to this Bank.

  Response from the owner

  Isn't Brenda wonderful?! We will be sure to let her know. 👍

• c

  charlene Murphy
  5

  The staff is helpful, educated on the banking products and services, and patient. I really like banking at this location.

• A

  Antwon Thompson
  1

  Finally had it.. I deposit money into their ATM and because their machine isn't working properly I have to wait roughly 6 business days to see my money... You try to use debit with all the covid only to be screwed by the system.. There should be a way better plan in situations such as these, especially if you have your receipt.

• J

  Joanna Watson
  5

  Are you open during Covid? I'm flying in from Seattle and need to discuss my auto loan with someone. Great service last time I was there 2 years ago!

  Response from the owner

  Hey Joanna, For locations, hours and phone numbers, please visit 53.com/bal

• A

  Amanda Flatt
  1

  Discriminates against handicap people didn't have a account my client needed change for a 20 asked them politely they said no sorry and stopped listening will never get a account at any of your bank very disgusted would give no stars

  Response from the owner

  Hi Amanda - I'm concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 (Mon-Fri 8am - 9pm ET). Thanks for letting us know!

• d

  darla butcher
  1

  Horrible customer service. Had direct deposit which they didn't process until following day. Then charged nearly $150 in over draft fees!

  Response from the owner

  Hi Darla, we’re sorry for your experience and would like to see if we can help. Please call our Social Media team directly at 877-833-9973. We’re available Mon-Fri 8am - 9pm ET.

• S

  Sia Sia
  1

  Card won’t let me order things online.

  Response from the owner

  Hi there, we appreciate and value your feedback as we're always looking for ways to improve the customer experience. We'll be sure to share this with our team.

• C

  Corinthesus Parchman
  1

  How many times does a person have to get transferred before they actually can speak to someone to resolve their issue?

  Response from the owner

  I apologize for the delayed response. Please consider calling our social media team directly to discuss: 877-833-9973. Thanks for reaching out.

• D

  Dave Breslin
  5

  Super bank. Best staff in the industry.

  Response from the owner

  We appreciate you saying so, Dave! We'll be sure to pass along this note. Thank you and have a wonderful day!