Fifth Third Bank & ATM E 79th St, Chicago

Fifth Third Bank & ATM Reviews

• C

  Christine Mapondera
  5

  I opened an account at this location in 2019 and had a great experience. I returned March of 2021 to help my 8 year old open her first bank account and the team here really outdid themselves. From the time I scheduled an appointment with the help of the manager Elizabeth L, to the moment we sat down with the banker Mary W, I felt truly listened to, guided and welcomed. My daughter had the absolute best experience and is so proud to have a bank account. They even had a birthday treat ready for her. They definitely redefined the meaning of customer service. Thank you so much!

  Response from the owner

  That's great to hear! We're glad to hear it's making your life a Fifth Third easier!

• J

  Julian Glass
  1

  The customer service here horrible and I mean horrible that may be a understatement today I said in a drive-through just sitting waiting for service as one cashier standing behind the other cashier watching her and after five minutes of waiting another car pulls up and miraculously one of the ladies turns around and go straight to the speaker for the person who just pulled up while she had to look right by me or threw me either way she seen me sitting there why would you go straight to him when I’m already at the window and as I’m telling her screaming out yo I’m standing here you don’t see me she just talks over me as you turn the speaker on how can I help you how can I help you how can I help you they are known for horrible customer service and fifth third won’t even address the issue I know they see these messages these bad reviews and it continues to be like this because they don’t care because we continue to give them my business but this will be my last time I’m going to a credit union and anybody else reading this should to.

  Response from the owner

  Julian, I'm very sorry to hear your experience with our bank was unsatisfactory. We are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• j

  juanita collins
  1

  Worst experience ever. Never been 2 a bank with metal detectors inside and poor customer service. If I could give this branch a negative star, I would! If you can avoid going 2 this branch please do so. I went into Pilsen branch and was treated way way better. Very disappointed in my own black people

  Response from the owner

  Hi Juanita, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.

• L

  L Rob
  1

  Slowest customer service I've ever experienced. The Chase bank down the street had multiple kiosks in every store, and a minimal wait time. I switched over to 5/3rd and have deeply regretted the decision

  Response from the owner

  Sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am - 9pm ET.

• O

  Octavia Barnes
  1

  Overall I would never suggest banking with them! This location is most definitely the worst that I've been to. The older woman is the nastiest of them all. I always manage to get her, one day she sent my deposit to the wrong account and I couldn't pay my attorney. FYI this location got robbed like 5 months ago and noone from the branch reached out and said anything! Now I have to stop by today because someone hacked into my account and I have to get a new card and what not. I thought they were suppose to make our lives a fifth third better and they actually do the opposite!

  Response from the owner

  Octavia, We're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• A

  Amber Mcfadden
  1

  This place has no customer service at all. No workers No one to help you no one to assist you, been here two days in a row waited over a hour and still didn’t get the assistance I needed. I’ve been banking here for 4 years. North side branches actually assist you. But moving south I see they don’t care about the service because they are in a black neighborhood. Even the security guard stays outside on cell phone all day.

  Response from the owner

  Thenika, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• L

  Lee Hall
  2

  They have limited staff so extremely slow. Reply to comment back: The teller told me I cannot call in to make a transfer from my account to someone elses account. Also to get money orders. 5th third needs to update its technology. To be able to do things other banks can now do.

  Response from the owner

  Lee, Sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am - 9pm ET.

• v

  vanidy Ricks
  5

  This branch was really nice!! From the security to the tellers. Most of the time when you go to banks and you are having issues they treat you with no compassion and don’t even try to go the extra mild to help.! Well today I was experiencing some issues with my account and I was super upset when I arrived to the bank. I was able to sit down with Mrs. R. White and she treated my issue as if it was hers and got the problem resolved.! For that I am grateful and I will be visiting this branch more often.! Thank you for providing excellent service Mrs. White.

  Response from the owner

  We appreciate you sharing this! Thank you for the kind words and your business. Have a Fifth Third better® day!

• A

  Amiracle Johnson
  1

  This is the worst 5/3 branch ever! I received a ripped bill from the ATM. I went inside the bank to find that you have to take your phone your keys and everything out of your pockets and go through a metal detector to enter. Upon entering I see 2 older tellers and a line of 5 guests. I stood in line for 23 minutes before being serviced the ladies name tag said "manager" she did not apologize for the wait. When she spoke to me she said good morning not even looking at me. When I told her the issue she didn't say I'm sorry I could fix that. I just feel like when you have a long wait for no reason, when you have an issue that shouldn't be an issue an apology and a warm smile goes a long way. I gave her the ripped twenty she snatched it and threw a fresh twenty on the counter without even saying have a great day. This is terrible I'm 19 and I understand good customer service. I literally would chose to go downtown on the bus as opposed to walking to this location.

• I

  Inside Chicago
  1

  This bank is a safety risk. They do nothing about the crowd of people that gangs in front. Drug sales and loitering is popular here. This bank vows to do nothing about the safety of its customers. I highly recommend Not going to this establishment

  Response from the owner

  Hey there, We're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.