Fifth Third Bank & ATM Six Forks Rd, Raleigh

Fifth Third Bank & ATM Reviews

• D

  Danny Epstein
  2

  If your looking for an antiquated bank with terrible customer service this is the location for you. If you want a business credit card with incredibly poor service you have come to the right place! I finally closed all of my 5/3rd accounts and I am incredibly pleased to be completely finished banking here! Don't be to harsh on the tellers, they are the best part of the bank, it is not there fault that management is so bad.

  Response from the owner

  Hi Dan- We are sad to see we've lost you as a customer. We're open to feedback, and we'd like to know more about your post. Can you please call our social media team at 877-833-9973?

• R

  Rick Van Sant
  5

  Love 5th3rd here in NC. Always superior customer service. The manager; Lorie is truly wonderful.

• B

  Brandon Horton
  1

  Avoid 5/3 bank. I tried getting payment deferments during COVID, they botched the process on their end and a payment didn't happen for a month. I "resolved" the issue but 5 months later they retroactively applied a late fee for each month because that payment was missed. They refused to do anything whatsever about the late fees. Went into the branch and discussed how odd that was, I got agreement and a promise to handle it.. and a call to me the next day. This was very clear. I left, never got a call, my call to the branch to follow up was on 20 minute hold before disconnecting. I was told, "too bad, pay up." Very awkward series of events. Their web page never showed a late payment, nothing was ever "wrong" until it was. I don't trust anything about this bank. Update 2 weeks later: I called Fifth Third to confirm a check had cleared to payoff a motorcycle for a sale. I've had 3 different answers about how they're going to handle payoff. I went into a branch, they deposited a check and apparently the deposit was incorrectly done.. but my account shows $0 owed. It takes them 10 biz days to detect or correct their errors. They claim they have 0 responsibility for any incorrect data on their web page, given by reps, or otherwise available to you. It takes 3-4 weeks to get a title in the mail after payoff.. they will not pre-ship the title to the branch for an easy transfer of ownership. 5/3 is a minimum viable product of a bank. Avoid or it will cost you. BTW: Called the number in the response.. it's their social media group.. no actual power or effort to resolve issues.

  Response from the owner

  Hi Brandon, we're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• T

  Tarkita Deloatch
  1

  I am a customer at Fifth Third Bank and this is usually the location that I handle my business at. Yesterday -(4/17/2020) I went to the drive thru hoping to get a replacement card for my Prepaid 360 Account. The woman - I think her name is Alice is always lost, confused, and unprofessional to me. I mentioned to her that it was a block on my account and I needed a temporary card. She stated, "There is no block on your account" and I was never issued a card. Her and another banker talked and laughed about my situation right in my face. Very unprofessional and I hate this place! I always have a wonderful experience at the Garner Location. I went today 4/17/2020 and was issued a temporary card with no questions asked😊! I think the bankers at the six forks location need to be retrained or look for another job because their customer service is awful. I spoke to the branch manager 4/17/2020 but I didn't feel like she fully understood my complaints and concerns because she was discussing things on my account that had nothing to do with the temporary card. Are you looking to help me or spy through my account? Again, this place really sucks and I won't go unless its my last option. I hope the customer service improves because these folks are running customers away like myself.

• t

  tams30
  1

  Do not bank here. The people that work inside this bank are JEALOUS if you come in and try to withdrawal funds because they don’t get paid enough working here. This lady named Alice put my funds on hold for clearly no reason and told me it’s because I’m making too much. Who says that!? It’s because she’s a broke bum and is jealous that i have more in my account. Don’t bank here they will put your funds on hold for weeks for no reason. I clearly told her where my funds are from and she had nothing to say but “that’s not my problem your making too much” She put it on hold instantly. Don’t bank here unless you want to lose your money in a blink of an eye. The people here are jealous of your money and want you to be as broke as them. Don’t do it it will be the worst decision of your life

  Response from the owner

  Hi there! We are sorry you feel that your situation was mishandled. If you would like to discuss the situation further with us, please call our team at 877-833-9973. Thanks!

• U

  Uliana Dobre
  1

  I so regret that I chose to bank with them, very unprofessional. While I was there the employees talked between them about different things, then the banker that was there she complained about having to much on her list to do. I kept hearing “Oh, God, Jesus, Jesus” every time the phone was ringing. Then when she did pick up the phone she was kind of rude. I feel like you’re if you’re not happy in that place you shouldn’t be there and I just don’t think it’s fair to treat customers that way. I am already looking to switch.

  Response from the owner

  Hi - I'm sorry to hear that. Please DM us your name and phone number so we can help. We value your business.

• g

  grace massala
  1

  Horrible Horrible customer service. Never ever bank here. Customer service is only available mon -Friday so if you have any issue after hours you are screwed!! Customer service lady told me she could tow my car for my payment being one day late if she wanted to in a sarcastic tone. Hated every minute of this auto loan

  Response from the owner

  Hi Grace, We're sorry to hear of this inconvenience. Can you please call us at (877) 833-9973 so we can assist? Thanks.

• S

  Saurav “Sam” Malla
  1

  I had to wait for 1 and half hour just to make a deposit. They had two staff and there were 6 customers only but still not sure why they were taking so long. I'm never going to this branch again.

  Response from the owner

  Saurav, We're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• M

  Mike Frady
  1

  They burn you with fees. Unless you have $$$$, there are better banks and credit unions out there.

• S

  Sun Shine
  5

  Love going to this branch to do my banking business the girls they are super nice helpful they know me by name take care my business always welcome me with a smile I have been to the other locations Creedmore Cary atrium and Garner and nothing compares to this location lori Alice Tanya and Maria are amazing love you guys thank you for handling my situations every time I walk in number one branch in Raleigh. 😀👍