Fifth Third Bank & ATM IN, Westfield

Fifth Third Bank & ATM Reviews

• D

  Daniel Hensley
  1

  Went in one morning to see Alyssa. The otherwise nice and friendly teller at the counter. I simply asked her if I can buy a couple rolls of quarters from her. She said I can if I ever had an account with them. I knew I had a car loan from years ago. She couldn’t find my account information and then told me I can NOT buy quarters from them. I would need to be a customer. I guarantee I will NEVER be a customer from this point forward.

  Response from the owner

  Danielle, we are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• T

  Tanja Roeller
  1

  The branch manager at the Westfield branch is very unprofessional and rude. Do yourself a favor and find another bank.

  Response from the owner

  I'm very sorry to hear you had a negative experience, Tanja. We care and would love to help. Please give our social team a call at (877) 833-9973. Thanks.

• F

  FRANCISCO IBANEZ
  1

  Just went to this branch for a check deposit, I wasn’t greeted by the two tellers at the time, I fill out my information and proceed to the teller, for other reasons I wasn’t able to deposit the check, I have to wait there for someone else from work to arrive and while I was there waiting the two tellers were very polite and friendly with other customers, my thoughts are that because of my skin color I wasn’t treated the same way and feel discriminated, just my opinion, I live in the south side of Indy and I never feel that way before, I go to Southport Branch, Beech Grove and University of Indianapolis.

  Response from the owner

  Francisco, thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• C

  Ctnforever Fred
  1

  This is the WORST branch I've ever dealt with. For guys to understand how bad this branch is , I live less than 1 mile from the bank but I do prefer drive 10miles to Noblesville to bank. They just made me transfer my business account to Chase. NEVER 53 BANK AGAIN.

  Response from the owner

  Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• R

  Rob Barney
  1

  I hate to give a poor review. I've been with 5th 3rd for around 30 years. But at this branch, we have tried to replace a debit card 4 times. It has gotten messed up every single time. This branch doesn't seem to be able to get anything right. We started this whole process pre-pandemic, so they can't use that as an excuse.

  Response from the owner

  Rob, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• C

  Christopher Cada
  2

  Have banked with 5/3 for over 20 years. I have to echo the other reviews for THIS BRANCH ONLY! sub par customer experiences on at least three occasions. Three strikes you're out its a pattern. Location does not meet the service we generally receive at other 5/3 branches.

  Response from the owner

  Christopher, We're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• D

  Denny Johnson
  5

  Always great service with friendly people!

  Response from the owner

  Thanks for liking what we love to do, Denny. ❤

• E

  Elizabeth Bitner
  5

  Excellent customer service. They we’re always very helpful with all my questions and concerns

  Response from the owner

  Hi Elizabeth, thank you for taking the time to share your positive experience with us. We appreciate you! Have a great day!

• J

  John Pittman
  1

  Terrible branch. The tellers are rude condescending b!#es

  Response from the owner

  We're sorry you feel that way. Is there anything we can do to help? If so, please give us a call at 877-833-9973. Thanks.

• I

  I G
  1

  They close my joint account without my permission.

  Response from the owner

  We're sorry to hear of this inconvenience. Can you please call us at (877) 833-9973 so we can assist? Thanks.