Fifth Third Bank & ATM Montreat Rd, Black Mountain

Fifth Third Bank & ATM Reviews

• C

  Chad Wilbur
  4

  used to bank here for years I never had any major issues with them my biggest issue is I lived in Asheville and they didn't have a branch there so anytime something will come up I would have to drive to Black mountain. But that's not the branch itself's fault.

  Response from the owner

  Thanks for your feedback, Chad!

• K

  Kristin Hensley
  1

  I can't speak for the personal banking side of Fifth Third Bank, but their Loan department, and customer service representatives that deal with with loans, are AWFUL. I have never dealt with such disrespectful, unhelpful humans in my life. I will buy a bus pass before I ever have an auto loan through this bank again.

  Response from the owner

  Kristen- We're sorry that you had a negative experience. Can we help? Feel free to call our social media team at 877-833-9973. Your business is important to us.

• G

  GMAN S
  5

  The manager and all the rest of the staff are amazing! They can be in the middle of a rush but they'll still take the time to make sure all your questions are answered.

• d

  dominic deprospero
  1

  Terrible online setup for auto loans. I’ve had multiple vehicles with multiple banks and have never had an issue setting up online payment with any reputable bank before. 53 locked me out of making a new account because I answered a question wrong. After having to wait 2 weeks to receive any kind of account number to even try and log in it’s frustrating. Any other bank asks for your social on there site, once you punch it in you have an account number and can immediately manage your loan. Change your process 53.

  Response from the owner

  Dominic, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• C

  Chris Lindsey
  5

  No issues at the bank,I do know that all the folks I know are planning on emptying their accounts once the president puts forth his illegal $600 i.r.s deal,I'm afraid the banks are all going to fail,I have no large accounts,but I can't afford to put myself in a position to be taxed to death because I made a withdraw.

  Response from the owner

  Hi Chris, thank you for taking the time to share your positive experience with us. We appreciate you! Have a great day!

• Z

  Zak Carroll
  1

  Tried to go in and and cash a payroll check written from 5/3 bank. I was told that I would have to create a non customer profile. I asked why and was told because I'm a non customer and that it was a one time thing and I agreed. Then the girl mentioned that 10% of my check would be taken out(in this was case about $60) since I'm a non customer. I asked how can you do this since you wrote the check and have to honor at which point the girl told me it's because I'm a non customer. I asked her to clarify and i was then asked to leave. Please don't use this bank unless you want to support a terrible company.

  Response from the owner

  Hey Zak, We're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• D

  Darryl Causby
  4

  My only complaint is they closed the branch in my hometown

• R

  Roxanne Stoehr
  5

  I have always been helped with kindness and respect every time I have come in to do banking here. The staff is super kind and helpful.

• S

  Sam Hermann
  1

  After six years at this bank I can no longer take the absurd policies and after recent changes in the front-end staff within the past year I can no longer take the rude attitude when I walk in to do my banking. Account closed

• B

  Birajan Shrestha
  5

  Great people. Great service. Shawn, jake, Lauren, victoria, Steven are those team members who we all need in all banks.