Fifth Third Bank & ATM Bardstown Rd, Louisville

Fifth Third Bank & ATM Reviews

• J

  Jonathan Kratzwald
  5

  Friendly staff that tries to help you with your issues. Glad to have one in the neighborhood and open 7 days a week.

  Response from the owner

  This is great, thanks so much for sharing! We value your feedback, Jonathan. 💙

• S

  Stacy Tiller
  1

  I received a phone call this morning at work, not on my cell phone at work but actually through the businesses phone line. They wanted to tell me that I had 2 days before the grace period on my car loan was up. I wasn't even late yet. The reason they called was because I usually pay before it is due. When I told them that I would make the payment they asked how much I would be paying. I didn't know if I would be paying any extra (I try to as I can) so I didn't give them an amount. I was told because I wouldn't tell them an amount they were going to continue to call again.

  Response from the owner

  Stacy, Thank you for leaving us a review. We're sorry to hear you haven't been happy with your experience with us so far. We're committed to improving your experience and would love to see how we can help. Would you mind giving us a call at 877-833-9973?

• D

  Dj Williams
  1

  After 10+ years of banking with Fifth Third, I am moving all accounts and banking over to Chase / Ally. Unprofessional, robocalls, and no communication with issues with accounts.

  Response from the owner

  Hi DJ, we're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• E

  Eric Ribenboim
  1

  Don't waste your time here. Rude and unhelpful employees. Ridiculous place to do business with.

  Response from the owner

  Eric, I'm very sorry to hear your experience with our bank was unsatisfactory. We are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• T

  Tiffany Owens
  1

  Very poor experience. They would not even help a Girl Scouts troop with $100 of change UNLESS WE HAD AN ACCOUNT. SCARY

  Response from the owner

  Hi Tiffany, I'm sorry to hear your experience has not lived up to the quality of service we strive for at Fifth Third. We'd like to find out a bit more to see if there's anything we can do to help. Would you mind calling us at 877-833-9973 so we can assist you?

• M

  Mark Montgomery
  1

  Worst customer service ever! This site will not answer their phone during the day to make an appointment. I have to handle my fathers financial matters and need to register the POA. You just show up and try to get it done and your told to make an appointment. Bank elsewhere

  Response from the owner

  Hey Mark, We're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• R

  Rick Taylor
  2

  Not my favorite Fifth Third Bank, usually very busy and always a little on the Rude side, and sometimes hard to understand!

  Response from the owner

  Hi Rick. I'm sorry to hear that. Please call us at (877) 833-9973 so we can help. We value your business.