Fidelity Bank N Delaware Dr, Bethel

Fidelity Bank Reviews

• a

  adrienne slater
  2

  When it was Merchant bank I loved It. All the workers knew me and I knew them.Nobody never Id me or made me feel uncomfortable. They all was very friendly. Now since it's Fidelity bank they always ask for Id, which it's not a bad thing. I have a problem when if when I show id they give me a hard time. I tried to explained to one of the tellers I go and withdraw money all the time she wouldn't listen, saying my name is not on that account. I was going to a funeral so I was very upset that I had to use the machine then come in and talk to someone. I got locked out my account also. After the bank found out she made a mistake they never apologized. Making me feel like I'm the problem and my account all of sudden keep getting looked out. They also ask me do I have an account there when I go in. Why would I go to a teller if I didn't have an account?

  Response from the owner

  We’re so sorry that your experience did not meet your expectations. In every interaction, we do our best to provide the best service possible. Every Fidelity Banker asks for ID anytime you visit a Branch for the security of your account. In this case, we rushed, causing confusion which is something we always try to avoid. If you'd like to provide us with more information on your experience, call 1.800.388.4380 or emailing [email protected] to talk to a Fidelity Banker at your earliest convenience.

• M

  Marc Pensyl
  2

  Please be careful and check your bank statement after using their ATM if you are out of network. I was charged 3 dollars for withdrawing cash, plus another separate 3 dollars after the initial, and then another additional 3 dollars for a balance inquiry. I get reimbursed through my bank but please beware!

  Response from the owner

  We’re so sorry that your experience did not meet your expectations. We are always looking for information to provide the best experience for our clients.

• A

  Adair Moore Sattely
  4

  Ok bank But have to constantly keep clarifying what they're saying keep on them and you'll be fine

  Response from the owner

  Thank you so much for the review! We hope to continue serving your banking needs! If you’d like to discuss further, we’d love to hear from you. Give us a call at 1-800-388-4380 or email [email protected].