Farm Bureau Insurance E Pine Log Rd, Aiken

Farm Bureau Insurance Reviews

• M

  Mike Skinner
  5

  My wife and I have been with Farm Bureau since 1995. We have always gotten excellent service and competitive rates. The company we worked for allowed an insurance broker to come in each year and try to get employees better rates. When I called the visiting broker and told them we were with Farm Bureau they told me there was no need in doing a comparison because they knew they could not beat the Farm Bureau rates. We have our home, vehicles, cabin, rental property, ATV's, everything, with Farm Bureau. Our agent has been Gale Kirkland for over 21 years. She is outstanding! She goes above and beyond in providing quality service to my wife and I! About 8 or so years ago we had a leak in our home and everything was covered. An adjuster came out and identified that when the house was built many years earlier, the contractor ran black plastic pipe which is against code. He explained that Farm Bureau would pay for the repairs but as soon as the repairs were completed they would drop our insurance because they could not insure a home with black plastic pipe. Gale worked with us and the adjuster to find out what we had to do to maintain our insurance with Farm Bureau. We have always gotten quality service and support from Gale and highly recommend her to any and all that are looking for a five star insurance agent and an outstanding company like Farm Bureau!

• K

  Kenneth Koontz
  4

  Good insurance, they have given me the best price for probably 20 years. I've had one claim from hitting a deer. They were friendly and helpful, gave me the opportunity to get the repairs done at my choice of repair facility. Also have lots of membership discounts for a wide variety of stuff.

• A

  Andrea Barlow
  1

  My mom has had homeowners insurance for awhile. The agent, Gale Kirkland, has not been nice or cooperative with my mom about the repairs needed done to her house. My mom has a contractor who's willing to do the repairs and such. The contractor contacted Gale Kirkland himself to make arrangements for the work to be done. And it seems as if Gale Kirkland would not work with him on a time line to get the repairs done at my mom's house. Gale Kirkland is the problem here, it's either her way or the highway. Gale Kirkland is canceling my mom's homeowners insurance because of this. This upsets my mom so much. Now, my mom has to find a new homeowners insurance at a different company. Also, Gale Kirkland spoke to my mom extremely rude and unprofessional.

  Response from the owner

  We are always striving to improve our products and services and appreciate your feedback. Your comments have been shared with the appropriate managers to review. Please understand we are bound by Federal and State privacy laws which prevent us from providing any policy or policyholder information in a public setting or with anyone other than the policyholder. If a policyholder has questions or concerns about their policy, they may reach a customer service representative at 1-800-799-7500. Thank you again for sharing your concerns.

• H

  Heather Barton
  1

  So I have been a customer of Farm bureau for years with Gale Kirkland as my most recent agent and first terrible experience. My husband and I were looking at auto quotes for our newly purchased vehicle. Ms. Kirkland sent me a quote of 600 dollars less than what the actual premium is they expected to be paid in 3 weeks. She is very rude and consistent about how busy she is and telling customers how she has to go back and forth to Wagener office, which is her paid job I do believe. When I contacted her about the difference in prices it took weeks for her to get back to me. Thanks to no help from her we are now switching insurance companies and starting over. I'd like to save your time and tell you look other places for auto insurance. You will thank me in the end. Oh yea, they also charge a membership fee which I still have yet to benefit from. Good luck!

• K

  Kraze Boom
  1

  The worst customer service experience I've ever had. The receptionist was very friendly but Gale Kirkland, the woman I talked to, about getting a quote for insurance was extremely rude and she talked to me in a condescending tone the entire time like I was some piece of trash. She didn't smile once and had a very terrible attitude. It's sad because she is the face of the company and because of her I will never step foot into another Farm Bureau insurance company again. If you are looking for an insurance company that cares about its customers DONT go to Farm Bureau go somewhere else.

• L

  LaDonne O'Connor
  5

  We had our Kubota tractor stolen off our property in August. Both the agent and adjuster were extremely helpful. Their settlement offer was more than we expected. Two days after the check was sent, the sheriff found our tractor (we had not cashed the check). Thief will be prosecuted. We will definitely continue to insure future equipment with Farm Bureau !

• J

  Jessica Helget
  5

  It's a little town down home place. Parents had them when I was a kid and left for whatever reason. Now I'm proud to say I'm back with them 😁

• L

  Lisa Brown
  3

  The way my payment was setup