Expree Credit Union Moore Dr, Frankfort

Expree Credit Union Reviews

• S

  Stacy Lyons
  5

  I'm surprised at the overall 3 star review. I have banked here for over 20 years and they have always been nothing but nice, helpful, fast, cheery, knowledgeable, kind, and caring (the entire staff). They know their customers by name and always greet people with a smile. Anything I have ever needed from a bank they have been willing and able to help. I would and have recommended them to all of my friends and family.

• J

  Jacqueline Hartzell
  5

  I continue to give my business to this bank. Everyone seems to be genuinely interested in helping me to achieve my goals and find me the tools and products I need. Folks there even recognize me and it feels nice to have a business relationship like that. I have emailed for help and received a response in less than two days every time. They do not have to process everything through some corporate office in another state or city so everything I have needed to do was done that day or next. So long as this level of customer service remains, I will be there too.

  Response from the owner

  Thank you so much! We appreciate you and your membership with Expree. This is one of the highest compliments you could give us as well as to share your experience with friends and family so we can help them with their financial goals as well.

• W

  Wesley Bishop
  2

  I've been banking with KECU for about 2 years. Customer service is okay most of the time, receiving my paycheck the day before my coworkers is a plus as well. They seem to have an issue keeping they're ducks in a row (took 6 months for them to process a PayPal e-check). The mobile banking app (and website) needs improvement, I would definitely keep a checkbook handy to keep up with balances.

  Response from the owner

  We are very sorry to hear that you have had a poor experience. We are looking into your issue that you mentioned and will be reaching back out to you soon. We are also happy to answer any questions regarding internet banking for you to help make that experience better going forward.

• M

  Monicah Sallee
  1

  First off, This bank doesn't even earn a 1 star. My account was breached and my debit card was cancelled. The bank didn't call/text to let me know about the situation until I get somewhere and the card was declined. Called the bank and they said there is nothing that they can do and they only send a LETTER out. What are we in the 2000s again? People check their phone EVERYDAY. Not their Mail unless they're expecting something there for the most part. Now EVERYTHING I've had on Autopay has failed and late charges because I didn't find out about my card for 2 days until I tried using it. I would figure the bank would try and fix this issue with me due to this being their problem and a really bad inconvenience. If this does not get fixed, I will be switching banks. I've been a member for several years and never in my life have a dealt with such a troublesome bank. My card has even been blocked over small purchases in the past and I didn't receive a text to confirm the payment until over 24 hours later.... This bank needs to get up to speed with every other bank.

• B

  Brandon Warrior Poet
  1

  I have dealt with credit/debit card fraud frequently. I’m not blaming the bank for that particularly however there was one time it happened and they cancelled my card and never told me which resulted in me being embarrassed at the Kroger grocery store with my card not working. And a “policy” they go by is if you request a new debit card you have to go to the bank. And the card IS NOT ACTIVE UNTIL LATER THAT EVENING!! Are you kidding me, that is the most inconvenient thing t have to wait the entire day to use the card. This once again requires me to go into the bank and take money or Manually seeing I can’t use my new card I waited forever to get. I have banked with several other banks and as long as you give them your info: account number or social you can get a new card over the phone. It should be either sent to you or you can pick it up. This bank requires you to go in and speak with someone which takes an extensive amount of time that I usually never have. Also, I never know when my paycheck will clear, sometimes it’s on Thursday night and sometimes it’s Friday morning. And don’t even get me started with the online banking, by far the worst I’ve ever seen. It frequently is closed for maintenance and I have tried to log in on many occasions and it locks me out of my account because I “enter the wrong password and security questions.” I would double and triple check and write down my passwords just to be 100% sure and they would still lock me out and so conveniently after hours and or the weekend when nobody can help me. They also have no after hours customer service besides a dumb automated recording that they even use during business hours instead of talking to an actual human being. I am very simple and not someone that complains. They changed their system not long ago and they did mention it on their website, however they did not say they would be resetting everyone’s password. I read it on their website and it said last minute the passwords were reset to the last four digits of your social security number. I did as the directions followed and, guess what? You guessed it, I was locked out again and I had no access to my checking account online. And when I go into the bank and explain this to the tellers, they all are speechless and look at me like I’m from another planet. When ever there’s a problem instead of being professional and polite, they make excuses and try to say I’m wrong. I don’t like being “one of those customers.” But this bank is by far the worst I’ve ever had out of four, three being civilian and one being military banking. If I could give no stars I would. I’m closing my account soon.

  Response from the owner

  Hey Brandon, I’m very sorry to hear that your experience was not satisfactory. As you noted, fraud breaches are happening more frequently and we try to be proactive to protect our members. You do have the option to request a card over the phone, which we can mail or members can pick up in-person if they live locally. In regard to your payroll, we make every effort to clear all ACH deposits the night before they’re dated. If you lock yourself out of internet banking, you have the ability to retrieve your password by clicking “Forgot Password”, so long as you have a current email address on file. We have also set up a support page specifically for troubleshooting errors related to internet banking, which can be found at kecu.org/bigchange We appreciate your feedback.

• M

  Melissa Porter
  5

  I have had only the best banking experience at KECU. All of the staff, and I do mean ALL are personable, friendly, accommodating and polite. I have been with this bank for years, and so have most of my family members. Some of the staff even know me by name, and that means so much to me. I can't say enough good things about this bank, I feel as if they always have my back when it comes to financial services. I truly appreciate ya'll!

  Response from the owner

  Hi Melissa! Thank you so much for these wonderful comments! Our members mean the world to us and it is our honor and pleasure to serve you. Thank you for your support and your membership!

• L

  Lindsey Wolf
  5

  With rapidly dropping temperatures and a broken furnace I needed a completely new unit ASAP. I have several friends who bank with KECU so we did research and found that KECU has the lowest interest loan for the type of loan we needed to replace our furnace. After completing an application and a few emails back and forth with the loan officer, I was approved in no time and able to replace my furnace before the next freeze. The staff at KECU was very helpful and VERY patient with a loan newbie. I will definitely continue to bank with the friendly folks at KECU.

• A

  Angie Johnson
  1

  I have been waiting for two weeks for a same day debit card because their machine is down and no one can tell me when it will be fixed. When I tried to explain how inconvenient this is (I work two jobs and don't have the time to go in when I need money), the teller told me they only work there. This is not good business and makes a horrible first impression for a new member.

  Response from the owner

  Hello Angie. We understand and apologize for the inconvenience of our instant-issue debit card machine being down. The ability to instant issue cards, which many financial institutions do not offer, is one of the examples of above-and-beyond member service we pride ourselves on. We are trying to get it fixed as quickly as we can but, frankly, the service techs aren't 100 percent sure when it will be operational. As we await a solution to our machine, we do offer the same 10-to-14 day card-by-mail service that is the industry standard. We are proud that we normally far exceed that standard. We appreciate your membership and look forward to making you proud to be a KECU member.

• A

  Awakening Butterfly
  3

  The folks here are great people, I always receive outstanding service. My issue is with the number I use to check my balance, half the time it just rings busy. Please take care of this issue🤷🏽‍♀️

  Response from the owner

  We recently added dedicated lines to Moneyline to help with this specific issue. You shouldn’t get a busy signal anymore.

• F

  Fredrick Turner
  5

  THE VERY BEST! NO COMPARISON They've always been there when I've needed them and they execute quickly and professionally every single time. Rates are always the best for me as well. BIG THANKS KECU.

  Response from the owner

  Thank you for your feedback, Frederick! We definitely appreciate your membership!