OneMain Financial Versailles Rd, Frankfort

OneMain Financial Reviews

• L

  Larissa Jackson
  1

  Absolutely horrible customer service! This finance company isn't about relationships they are loan sharks and they just want their money. They are not willing to work with you if you get in a hard spot!! They are all about the fees and trying to get more money out of you. I literally went with general customer service to process my payments for the future because they understand when I want my payments ran when I explain it to them. If you want a finance company that won't listen to what you say and then the payment doesn't go through because of it....this is the place to go. They charged a $60 return fee after I swallowed $64 of fees from my bank when they ran the payment 2 times. If they would've listened to me about when to run the payments that wouldn't have happened. If you get paid bi-weekly it isn't hard to figure out the dates on when to run the payments. All I have to say is listen to the recorded words coming out of their mouth when they set the payments up because they are bound to set it up wrong. Good luck! 👍🏼

  Response from the owner

  Hello Larissa. A member of our Executive Office of Customer Care will be reaching out to you soon. -AS

• V

  Vickie Strange
  5

  I love working with the loan officers you have at your office. They are very kind and professional. They work really hard for their clients. I will come to one main financial for all my loan needs

  Response from the owner

  Hi Vickie, We wanted to take a moment to thank you for telling us more about your experience. Our goal is to provide excellent customer service – thanks again for the fantastic feedback! -JS

• S

  Susan Mcelwee
  5

  My husband and I think they are super friendly They are professional and even though the interest rate may be high then so be it we love doing business with them

• C

  Cara Lofland
  4

  The staff is courteous and professional, treating clients promptly and respectfully. The interest rate is exorbitant, if I had another choice, I would take it.

• J

  James Perry
  5

  Great people to work with and knowledgeable about their companies loan policies