Exchange Bank N Washington St, Junction City

Exchange Bank Reviews

• C

  Chrissy Bilbrey
  1

  Extremely disapointed in this bank. I needed $20,000 mortgage loan. Because it was so low i couldn't go through my bank. (The lowest they offer is $50,000). Dustin got us approved. They had us jmping through hoops. The house was appraised at $54,000. I have good credit. (Was excellent before shopping for the mortgage) After purchasing the insurance on the property and setting up an inspection, that was asked last minute, they decided to back out. The inspection was not even done. They wasted over a month of my time. I strongly recommend that you go elsewhere.

• p

  phillip cordray
  1

  Do not use this bank. We applied for a mortgage loan and got approved. Jumped through all the hoops they asked. Bought insurance on the property and everything. They were asking for an inspection on the property. Before that was done they decided to back out. A month of time, a signed contract and credit hit all down the drain.

• T

  Trevor Hoffman
  5

  if you're interested in purchasing a home, I can't recommend Dustin with Exchange Bank highly enough. absolutely fantastic experience, and very helpful!

• K

  Keely Stenseng
  5

  Exchange Bank in Junction City, KS is outstanding. The employees here clearly go above and beyond to care for their customers and it shows. It does not matter what I need, this is the first place I start when looking for guidance because I know someone is more than happy to help. You can tell there is a unique and delightful culture unlike any other bank and it's a gem for the town.

• A

  Al Curley
  5

  Outstanding, professional, friendly, knowledgeable, and effective leadership and service. My family has been with this bank for decades, We have always been welcomed, in person or on line, with great customer service. Regardless of the location or state I live, my accounts will remain with Exchange Bank, Junction City.

• L

  Linda Signor
  1

  I have been with this bank 47 yrs. It was First National and bought out by Exchange Bank. I have watched while the customer service has gone down. I do not blame the people, it's the bank. You have employees leaving that have been with the bank for 15 to 20 yrs. I'm leaving this bank in the next few months.

  Response from the owner

  Linda, we are truly sorry that you feel and have felt this way. We will be in touch soon to invite you to help us better understand in what ways we can improve our customer service, so that you and other customers know that they are deeply valued. We look forward to meeting with you soon. Thank You.

• P

  Phillip Spurry
  1

  Dont ever bank here!!! They dont won't do a wire transfer to another account without breaking your leg! The service is horrible and won't help you get your money when you need it's very disappointing! I am on my 15th business day and still haven't received my debit card.

• R

  Ray Gallant
  5

  Great customer service and always cheerful and happy to see you. Not once have I ever had a bad experience dealing with a teller or a financial advisor.