Exceptional Mortgage Services, Inc. NMLS# 134747 E Grand River Ave, Howell

Exceptional Mortgage Services, Inc. NMLS# 134747 Reviews

• G

  Gary R. Ponkey
  5

  Scott did a grand job! Two years ago we were desperate for a mortgage after a house fire... Scott managed to make some very aggressive moves to help us manage our account thru the process!!! We just after two years, called Scott to work down our refinance paperwork since his magic the first time around...

• H

  Henry Bahrou
  5

  I was referred to Mr. Scott Lee from a real estate team I had just met. Scott is friendly, straightforward, and very easy to work with. I received my pre-approval letter quickly, he answered all of my questions with swiftness and precision. There was a lot that I did not understand about the process of getting a mortgage and Scott was always there to educate me with a kind demeanor and patience. From the initial phone call to the closing, everything about this experience was exceptional!

• A

  Amanda Calus
  5

  I have to say this mortgage company is amazing especially Scott!! He has always been able to assist me for multiple years on different occasions and has answered his phone knowing exactly who i am and is always able to answer all my questions and putting it into a language I can understand since I'm a new home owner thanks to him and this company!! So friendly, very reliable and always giving me the best advice for my finances. I recommend any young first home buyers or anyone to contact this agency for assistance. I'm so very thankful!!! Thank you Exceptional mortgage for your exceptional service!!

• J

  Jessica Ledford
  5

  I am a loan officer who has worked for both a lender and a broker. When I moved to Howell and was looking for a company to work for, Exceptional Mortgage Services (Broker) was one of the companies I sat down with. Danielle was very kind, open, and transparent. Their fees are minimal with low overhead, and for my clients, not being charged extra fees, is a big deal to me. Not to mention clear-to-close times were almost cut in half from previous companies i've worked for. Thank you Danielle for all your support to your employees and offering an amazing client experience to all our future clients!

• N

  Noah
  5

  Scott lived up to the company name and was truly exceptional throughout the entire mortgage process. We could not believe how fast he was able to get our mortgage done in spite of our atypical situation. We are grateful for your help.

• K

  Kim Baker
  5

  We worked with Shawndel Rayl for the refinancing of our home. She made it such an easy and painless process. Highly impressed with her knowledge. I would recommend Exceptional Mortgage to anyone looking to refinance their home!

• T

  Todd F
  5

  Everyone at Exceptional is amazing. Scott always has a prompt response and is incredibly helpful. He is always straight forward and honest with his clients and is why I would recommend him and the company to anyone looking for a mortgage!

• J

  James Kinsey
  1

  Scott came highly recommended, but could not live up to the hype. Didn't understand down payment assistance programs very well, and refused to accept funds. Other lenders were able to confirm what he believed about those funds, was not true. Claimed to be able to do things and when he couldn't, was unable to explain why. Offers prequalification letters that are useless.

  Response from the owner

  We sincerely apologize that you were dissatisfied with the level of service you received. This is not an example of the elite service we aim to provide here at Exceptional Mortgage. We would like to look into the situation further and assist, but cannot locate your file without further information. If you could please email us at [email protected] with your best contact information so that we can help. Thank you

• B

  Brittney Henkel
  1

  If zero stars was an option I would choose it!!!! If you're a first time homebuyer, DON'T COME HERE! If you wanted to be guided and have all the paperwork explained to you DON'T COME HERE! If you want to get a yelled at and told, "I WISH I NEVER TOOK THIS FILE!! I SHOULD HAVE NEVER HELPED YOU!!" Then this is the place for you! If you want to get harassed about getting paperwork back to them when it's only been 20 minutes and you're at work and they know it! Then come on downnnn!!! It all started April 7th of 2017 when I called Scott Lee and asked for information on buying a house and what we needed to do! Meanwhile we were about to be moving into a rental cause we were just inquiring on what we should prepare for when we want to buy. Well!!! When talking to Scott he can talk so fast you don't even know what he's saying! Next thing you he asks about our credit scores. I told him they weren't the greatest but, we will get them higher by next year. He ran our credit right there over the phone and said, "I've handled worse." So, after hearing those words I got so excited cause he then asked if we wanted to go look at house the following day!! I was over joyed cause I didn't think it would be possible!! Welllllll don't believe them when they say they've handled worse!! June 23rd was our original closing date for this house we fell in love with! We put our earnest money down and paid for our appraisal! Every single time we got closer to closing there was one more thing they needed! Literally everytime!!! Whether it was more money we needed or more paperwork we needed! Finally got to sitting down at the closing table with the seller and their relator; ours didnt come cause the guy Scott recommended got fired from Remax. While sitting from 2:30 pm to 6:30 pm waiting and wondering why we havent closed NO HAS ANSWERS!! We couldn't get a hold of the lenders (Nations Direct), we seriously didn't get an answer from anyone over there! And Nations Direct is in California so, they are 3 hours behind!!! So, FINALLY they decide to tell us that our debt to income ratio needs to be changed. So, Scott said he just needed to change some details with our homeowners insurance. The sellers relator, title company, and the sellers got first hand of how unprofessional Scott was when we were all sitting at the closing table. He was screaming at my husband over the phone when my husband wasn't yelling!! They could hear him from across the table! And they all said that they have never heard someone so rude and degrading in this type of business!! Scott then started telling my husband that he doesnt even know how we are at closing cause he didn't give us our downpayment number amount!!! And we were the ones that had to pay for an extension cause they needed more info from us!!Wellll it still wasn't over!! They then said we need to pay off $1500 in credit cards!! Or put $3300 more into our account!!!! Well we did what they asked and paid the credit cards down and guess what?!?!? They said our credit score wasn't high enough like it was gonna change over night!! WHY WOULD A PROFESSIONAL MORTGAGE BROKER ALLOW US TO GO THROUGH WITH THIS PROCESS IF WE NEVER WERE GOING TO BE ACCEPTED IN THE FIRST PLACE?!?! totally uncalled for!! We got our denial letter from the lenders...guess what??? It was our credit scores that were dated from April 7th!! So, both parties were aware of our credit scores from the get go!! We don't deny that our scores were low but, would you pass up an offer of someone telling you that buying a house is possible?? Well now we are back to square one and need to find a rental!! We had April all the way through August wasted!!! and just so you know whenever something goes wrong in the process Scott makes it seem like it's your fault! He never owns up to anything! The best part was when we called Remax to get our earnest money back and they had no idea that the deal wasn't going through cause Scott never told them!! It was a week after we were suppose to close! Communication sucks on that end!! Both company's are crooked!

• R

  Rachael Terry
  5

  Scott was great to work with. He made it clear what we needed to provide and answered our questions. He was very thoughtful and was there to support us at closing as well!