Evergreen Home Loans Tacoma NMLS 1115657 Broadway, Tacoma

Evergreen Home Loans Tacoma NMLS 1115657 Reviews

• J

  Jimmy Blue
  5

  Justin Roffe at Evergreen took great care of us in helping us buy our first home. Justin and his team are incredibly responsive. They work fast, were accurate and answered all of our questions with patience, listened to our concerns and crafted mortgage loan options that fit our financial goals. I have no hesitation in recommending Justin and Evergreen and will be doing so to anyone I know looking for a mortgage loan provider.

• E

  Elizabeth Pitoitua
  5

  This is our 1st time purchasing a home. My husband and I would like to acknowledge the exceptional service that we received during the entire loan process. Justin Roffe's professionalism and knowledge of the industry was impressive and truly appreciated. Justin and his team went above and beyond to ensure that all of our needs were met. From beginning to the end, Justin was informative, extremely thorough and attentive to our financial needs. We would highly recommend Justin and his company to anyone. We are truly grateful for Justin Roffe and Barbara Norton, they are a great team. Thank you for being a Blessing!

• C

  C S
  5

  We had wonderful experience working with Corey from Evergreen. Our home process was smooth and his communication is unmatched. Thank you, Corey!

• M

  Megan W
  5

  Justin Roffe has been amazing to work with!! Him and his team are ahead of the game in every step of the mortgage process. Highly recommend and I’ll be referring him to other clients!

• N

  Nikrita Nand
  5

  Justin & his team helped me get my first home! They were so easy to work with and are highly educated in the Mortgage industry. Thanks for all your help Justin Roffe Team!

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  Neal M
  5

  We worked with Donald Roberts on a home loan and his help was superior and above and beyond! Five stars is not enough! We found the perfect home on a Sunday and knew competition on it would be heavy. We called Donald on a Sunday morning in a panic to get a pre-approval letter to submit with our offer. He guided us through the process and got the letter to us and our real estate agent within a few hours! His communication with us throughout the loan process was off the charts! He was available every time we called and was always so pleasant to work with! Donald clearly explained, step by step, the process for the loan application and information was always backed up by emails. We have bought and sold many homes in our past and Donald and Evergreen Home Loans have clearly been the absolute best. Absolutely can't recommend this company and Donald highly enough!

• B

  Breece Knudson
  1

  Just like 2020, my experience has led me to believe that this company is very bad and I would not recommend. My husband and I attempted to refinance with Corey, someone whom my husband had met in business networking events and had sent a lot of business his way. We had recently found out that my husband had brain cancer and just had a successful surgery. We were lucky enough that his employer was willing to continue to pay him while he recovered and guaranteed he’d have a job when he was ready to come back to work. Corey assured us of his recommend plan and that we’d be finished in no time back in April. It didn’t take long to lose our confidence. Turns out Corey and Mary defined a lack of communication with several calls and emails going unanswered for weeks at a time! (Documents to prove) They dragged their feet at such a glacial pace and when asked what was the cause of this lack of effort and communication on several occasions Corey and Mary only said that “record low interest rates were to blame”. They said this all the while six of our friends at this point had started the process of buying a house or refinancing after us and had already closed. Four months into being ignored we received a voicemail on a late Friday afternoon from Corey stating that it had been so long that they needed to run our credit again. My husband and I did not get a chance to reply to the message that day and had decided to go with a different company, one of those companies that our friends had refinanced with and closed in a matter of just five weeks not four months. To our surprise and WITHOUT OUR PERMISSION Corey had taken it upon himself to run our credit again! Fast forward another four months of being ignored, Corey tells us that we’re finally going to sign and close! It was already a rough experience with this incompetent group of people but I figured, ok, it’s finally happening.... Wrong! We had our signing, we passed our three day waiting period and surprise! In good old 2020 fashion, I was furloughed a day before we closed. I should mention that this same thing had happened to two of my six friend who had bought and closed on houses during the nine months we waited for Evergreen Home Loans to finish this deal and they were still able to close. I was told by Corey that they won’t be closing with us unless I was back at work and that it was all our fault and not his due to my husbands disability despite his employment status being guaranteed and never having mentioned this before. Corey refused to acknowledge that him or anyone at Evergreen Home Loans were responsible for the exacerbated and ridiculous 9 months of dragging their feet and treating us like we’re not worth their time. In the end, both my husband and I absolutely will never recommend Corey or Evergreen Home Loans to anyone again, including you, the reader of this review. Nobody deserves to be treated like this and to be told it’s their fault because a disability. If 2020 has taught me anything its that your time is very precious, both the time you spend with your family and the time you spend doing business. Don’t waste your time with this company.

  Response from the owner

  I am sorry to hear you had a negative experience and that is definitely not the impression we'd like to leave you with. If possible, please reach out to me so I can hear more about your experience and see if there is anything I can do to assist. I can be reached at 425-974-8588 or via email at [email protected] Christina Pember Consumer Resolutions Department

• K

  Kaitlin Peake (Kaity)
  5

  Corey was so great to work with. He was really communicative, informative, and supportive through the entire process and went the extra mile to fit a tight timeline. Would highly recommend him and Evergreen to friends & colleagues and would work with again in the future.

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  Eric Helal
  5

  Worked w/ Corey - I am a "high maintenance" consumer when it comes to large transactions like this and I had a lot of questions and concerns. Corey answered and allayed them promptly and professionally. I also had some crypto holdings which needed liquidated for the transaction and Corey and his team were able to provide me with clear instructions on how they needed those transactions documented to substantiate the holdings for the purpose of showing purchasing capacity.

• T

  Travis French
  5

  We purchased our home a year ago With Justin and Evergreen and it was a great experience. We also just finished up a refi since the rates dropped and as before Justin and Barb were fantastic! I highly recommend!