Julie Swenson Team: Mortgage Broker NMLS #185767 Pacific Ave, Tacoma

Julie Swenson Team: Mortgage Broker NMLS #185767 Reviews

• K

  Kelly Koch
  5

  Julie and her team have been a God send! She was able to get us approved, ready to close on our new home in half the time it took our buyers to get all taken care of! She was so communicative, made things easy to understand, and made the home buying process a breeze! We LOVE Julie and her team and are DEFINITELY recommending her to anyone who will listen!! Thanks, Julie!

  Response from the owner

  Thank you so very much Kelly and Steve! I know how challenging it can be to move across country, there are so many stresses that can come into play but you were rockstars!! It was our absolute honor to serve you! Thank you for your service to our community and welcome to the GREAT PNW!! We are lucky to have you!

• J

  Joseph Quin
  5

  Julie goes over and above for her clients and consistently delivers outstanding service. Her communication and ability to keep everything highly organized throughout the transaction is amazing. Working with Julie you can count on things being done on time and as promised. Five Star Service with a Smile!!

  Response from the owner

  Thank you so very much for this review! It truly means the world to myself and my incredible team!

• C

  Claire M Fralish
  5

  Julie, I can't thank you enough for you and your assistant Jasper's hard work. You guys are hands down the absolute best! This smooth transaction made Kelly and Steven some very happy clients and you two play such a HUGE role in that. The most major role in the process if you ask me. I look forward to working with you both in the future, as I couldn't have asked for a better team on this transaction.

  Response from the owner

  Thank you so very much for this Claire! YOU ARE THE ROCKSTAR!! It's not easy to find realtors like you! You are exceptional and an absolute pleasure to work alongside in helping our clients live their great stories!!

• P

  Priscilla Thomas
  1

  I find it very suspicious that I an not allowed to update my review. When I have happily updated a negative review for other companies in the past that recovered their customer service with excellent service. And only 5 star reviews are posted so every single person who reviewed you just happened to give you 5 stars huh? And all months ago yet my new review is hidden at the bottom. How much are you forking out to Google for that perc? Your response to my email is the same you post to Google and it took my review to get that email response from you and not your assistant. I see you're trying to save face here but this was more of a defense to my review than a recovery of your customer service. You clearly don't need my business since you're so busy providing top level service to everyone else. I just find it very unfair that you're authorized to work with the homes for heroes program. How many people like me are you blowing off? 🤔 Just wanted to let others know that if you're asking about these government programs you won't get the same treatment from this company as their traditional clients. I feel like that should disqualify you're company from working with these programs. But that's just my opinion.. I'll be sure to let the homes for heroes referral people know that I'd like a referral to someone else. I'm sure there are others that don't mind being blown off but it's not me and multiple other agents reached out to me last week and I wasted my time by working with you instead. If I wasted your time I am sure you wouldn't appreciate that either. Or better yet- if I worked with your PCP and decided to take days to respond and then didn't when I said I would I wonder how you'd take that? You would complain to my boss and consider me unprofessional. I guess in the industry you work in customer service is only important if the commission is high enough. Have a nice day.

  Response from the owner

  Thank you Priscilla. I understand your frustration and apologize for not meeting your expectations. We have updated a few systems that we have in place to ensure that we do not miss an opportunity in the future to serve. I truly wish you the best with your home goals.

• P

  Priscilla Thomas
  1

  Gave them all our information to see if we qualify for Homes for Heroes and days later I haven't heard a peep but I've turned down multiple other mortgage specialists thinking I was working with these guys. Don't feel safe knowing a company has all our information and doesn't communicate at all! This company has permanently lost my business. Whether I qualify right now or not a lack of communication is a kiss of death. When I do qualify (I am not even sure because they don't communicate) I'll be working with a different company. One that knows what customer service is.

  Response from the owner

  Pricilla, thank you for reaching back out to us. I apologize for not meeting your expectations of our services. From what I can see from our emails my team was in contact with you all last week, including myself discussing some missing information from you. Here is the communication that I see that we had: • We have emails that started from you on 2/15 for an inquiry at 8:17 PM, I responded that next day at 6:08PM • Communication via email on 2/16 at 7:42pm, which I responded to at 7:50pm. • Communication via email on 2/17 at 9:57am, and then again at 10:07am which my team responded to you at 12:11pm as I was out of the office that day until later that evening for appointments and a dinner event. At 3:37pm that day you had inquired about us doing a full credit check for your pre-approval and that you did not want us to pull credit, my team once again responded at 3:46pm to verify that they did not, and that I would reach back out to you on Friday to discuss your options for pulling credit and what would be further needed for us to do a pre-approval for you to purchase in the future per your email. I do apologize, that I did not reach back out to you on Friday, as was discussed, I simply did not have it down in my calendar and didn’t realize it until yesterday as I was going through our emails from the weekend, and holiday on Monday. We work very hard to maintain excellent communication with our clients as you will see in the numerous positive reviews we have on Google. I am sorry that we did not meet your expectations, and I do wish you the very best with your goals of homeownership. Thank you so very much for the opportunity. Take care, Julie

• B

  Brandon Lyon
  5

  Bought our first house, and refinanced it through Julie. Julie and her team are super responsive, answers your questions fast, and clearly explains, and simplifies the whole process for you. Highly recommended!

  Response from the owner

  Thank you Brandon! It is an honor to serve you and it truly means the world to myself and my team that you put your trust in us to help you with your home financing! We are always here for you!!

• J

  Jay Glenn
  5

  When I was shopping for my re-fi, others didn’t respond to phone calls and emails—were they too busy in this time of unprecedented low interest rates? Who knows, but when I read the reviews for Julie Swenson and her team, one word stood out—AMAZING! Julie is busy too, but she is organized and knows how to prioritize and accomplish the mission. I didn’t have a jumbo-size loan, but that didn’t seem to matter. She treated me well through the entire process—not like “just another customer”. In these crazy times of the pandemic, Julie gets the job done, no matter what the obstacles. She is knowledgeable, communicates well, and answers questions in terms that we can understand. Julie has years of experience, yet thrives on an innovative approach. She is friendly, helpful, personable, and finds a way to weave in her sense of humor. She is positive and encouraging. From the first phone interview, to signing at closing, Julie exceeded expectations. I would recommend her to anyone who wants to purchase or re-finance their mortgage. Amazing? And beyond. But there aren’t enough superlatives to describe her; Julie is truly the “Wonder Woman” of mortgages.

  Response from the owner

  Jay! You are my new #1 client lol! Seriously thank you so much for your kind words! It’s a crazy time but an exciting time and I love helping people achieve their financial goals! Thank you👩🏼‍💻👉🏼🙏🏼

• R

  Romina Barrett
  5

  Julie is the best! As a first-time home buyer, I was nervous about the process, but working with Julie and her team made it so easy and resulted in closing on a beautiful home. She was incredibly responsive, informative, and supportive every step of the way. Julie's an expert in her field and worked hard to ensure that we closed on time. I'm grateful that I had her in my corner and would recommend her to anyone looking for a lender! Thank you again Julie!

  Response from the owner

  Thank you so very much Romina! It was a complete honor to help you with your new home! I hope that you are enjoying your new home and making amazing memories there! If you ever need anything I'm a call away and always here to help!

• C

  Chandra Kline
  5

  Julie our home buying process we think went as great as it did because you were involved from start to finish. You being available all the odd hours and communicating so effectively and speedy kept us calm and collected. We definitely had our times with appraisal issues and everything but you kept us focused and with our end goal in site. We have shared your information with others and hope that they listen! Our family is very appreciative and we love our new home !

  Response from the owner

  Chandra, thank you so much for this! I'm available odd hours because buying a home doesn't always happen from 9-5 and I know how challenging it can be when things are not always lining up like we hope for. This all came together because you and Shane had a goal and you didn't give up and I wasn't going to let you either lol! We were in it together and I am so grateful I was part of your team! I hope you are loving your new home and that you are enjoying this beautiful summer! Wishing you so much amazing memories in your home!

• H

  Hannah Mason
  5

  Julie & her team were great to work with and made the whole process a lot easier than our previous experience buying a house. Even with the craziness of a pandemic she always kept us updated even if it was to tell us there was no update but that she was working on things. We never had to worry that the process was going to be delayed or that we were missing anything as we were always notified well ahead of time if additional documents were needed. Thank you so much!

  Response from the owner

  Thank you Hannah for taking the time to show your appreciation! It's absolutely my honor to help you and Andrew with your new home! I'm always here for you so please feel free to reach out anytime!