Essential Federal Credit Union Walker South Rd, Walker

Essential Federal Credit Union Reviews

• C

  Cavin (ChillinwithcavYT)
  4

  The bank is great, the mortgage department is a joke, they have no direct way to contact them. A ticket has to be put in and then you wait.

  Response from the owner

  Hi Cavin. Thank you for your review. Feedback like yours helps us know the areas that we need to focus and improve on. We would greatly appreciate it if you were to complete our Feedback Form on our website at www.essentialfcu.org. It's under Featured Products on the homepage. This is an opportunity to receive more details as well as contact information in a private setting. Thank you again for taking the time to complete a Google review.

• M

  Meagen Quave
  5

  Great service! Nikki was extremely helpful and patient with all of our speed bumps in purchasing a new boat. She really went above and beyond. Thank you!

  Response from the owner

  We're so glad to hear this! Thank you for letting us know about your excellent service.

• A

  Aubrey Stewart
  1

  I walked in to pay a note for a friend. After waiting 10 minutes a lady comes out and I explain that I've never paid a bill or dealt with there system I'm just paying a note for a friend. I asked if she could help. She pointed me towards a phone on the wall and left. I walked to her desk and asked if it was too much trouble for her to walk me through the process. She then treated me like a damn child and acted as if I had disrupted her entire life. I WILL NEVER again consider opening an account here. I WILL NEVER do business with this place again. That is the worst customer service I've ever seen. If I had an employee treat a potential client that way, he/she would be fired on the spot.

  Response from the owner

  Hi Aubrey, we apologize for the poor experience with our Walker branch. If there is anything we can do to help you in the future, please reach out to our main location to make sure you do not have problems again. Thank you!

• A

  Ashley Wilkinson
  1

  Can’t see your transactions on app and when I try online, the screen cuts off on my phone so I can’t see them. I don’t have a computer to view it so this is an inconvenience. My location has yet to recover since the flood (year and a half ago) and doesn’t have a drive thru or atm. I have to go inside every time which is a pain with a 3 year old. Also, they don’t have a local number for my bank listed online and the phone experience is god awful!!! I’ll be changing Banks in the near future.

  Response from the owner

  Hi Ashley, we are sorry that you were having problems with our banking services at the Walker location. If you are still experiencing issues, please contact us at our main location so that we can help make service more convenient for you. Thank you!

• C

  Cody Hancock
  1

  This bank literally told me today that they could not tell me if I had a deposit pending. What kind of bank cant tell you that info? Every bank I've had has done that. So glad I got another bank.

• S

  Stacey Ridgel
  5

  I was set up with EFCU for a car loan through a dealership, they gave the best interest rate around. I later went into the Walker branch to apply for a new car loan mainly because of the existing loan. Not only did I get great service as soon as I walked in but the loan officer saved me about $3k on the car I was buying. Dealership overcharging! I fully intend on using this branch very soon for a home mortgage. Thanks again! I don't have her name but Loan officer 402 is the best.

  Response from the owner

  Thank you for the great review, Stacey! We're delighted to hear that you're happy with our team and banking services. We pride ourselves on providing an excellent banking experience for our customers.

• M

  Mickey Terry
  5

  Convenience safety personality of the manager who I tend to get along really well with they understand it when there's issues with a Necessities or sings it or not your fault didn't hold it against you because some member it's not not for profit but it's for profit for members so literally they're not taking away from the bank's financial statements at the end of the year that you can away from what will be distributed to the members so they're not as hard sometimes he's as in accessories would be at a normal Bank they still don't just give it to you for nothing but he usually went disability excuse like tape help it to stupid deposit sample 1 hour did it cost you money they will laser sights for things I noticed and that's important when it comes to certain things because there are certain types of interphase I had no problem switching my routing and transit number over when I had trouble with fraud to I change my account number completely and we understood

  Response from the owner

  Thank you for the great review, Mickey! We're delighted to hear that you're happy with our team and banking services. We pride ourselves on providing an excellent banking experience for our customers.

• J

  Johnese Guidroz
  5

  I absolutely love my bank I’ll never bank with anyone else,there employees are TOT NOTCH always willing to help and not make you feel like a burden they are AMAZING AND I LOVE LOVE MY BANK!!!! 💜💜💜

  Response from the owner

  Thank you for the awesome review! We love serving our members and receiving feedback. Thank you!

• F

  Fortb0mb Davis
  1

  They will not answer the phone so you can pay your bill...this place has been the. Worst place to deal with period,,,plz hire .more ppl to answer the phones.....ugggggh terrible...i want the owner to respond to me,this place makes paying bills the worst ever..thry are soooo rude

  Response from the owner

  We are sorry that you were having problems with our banking services. If you are still experiencing issues, please contact us at our main location so that we can address your concerns. Thank you!

• D

  Danny Perret
  1

  There is always a line on Saturday, and one person working at the desk. I see why they lose business

  Response from the owner

  Thank you for letting us know about your recent experience. We strive to deliver fast and accurate service. We are very sorry you did not receive that today. Your review has been relayed to management.