Englewood Bank & Trust S Mccall Rd, Englewood

Englewood Bank & Trust Reviews

• P

  Patrick Hynes
  1

  Have both business and personal checking accounts here under my main business account I have a couple of checking accounts so I can transfer money in between them as they don't protect the business account if anyone steals your identity or debit card now since their recent app upgrade or banking upgrade everything just doesn't work the way it used to work went to the bank three times this week spent about 6 hours in total more time than I've spent in the last 8 years I've had accounts there ridiculous the way this upgrade was handled I'll probably keep my personal account but I'm definitely going to switch out my business ones they didn't test anything didn't have the app for Android until like 3 or 4 days later than rolling out the apple one. Can't reach anyone on phone as they are so overwhelmed by calls they have shut their number down. Didn't bring on any extra staff to help after the upgrade so placed is packed more than Walmart with people not being able to login etc etc.

  Response from the owner

  Hello, Patrick. Please accept our sincerest apologies for your recent experience. Our goal is always 100% satisfaction, and we are sorry that we have not met your expectations. We expected both the Android and Apple apps to be released at the same time, but unfortunately, Google delayed the release of the app for Android users. Extremely high call volumes are causing our phone systems to crash intermittently. We are sorry that we have not provided you with the level of service you are accustomed to receiving. Our teams are working hard to resolve every issue presented to us. A team member will be reaching out to you soon if they haven't already. Thank you, and please know we appreciate all of our customers and your feedback.

• P

  Patrick Hynes
  1

  I would give it no stars if I could. Have been banking with them for almost 10 years. Since their latest "upgrade" to their system and their app, nothing but issues. Every time I try to do something that worked before, there is always an issue. First I couldn't deposit checks, couldn't transfer between my internal accounts, and now I cannot reset my password on my locked account. Comes back with an idiotic message that it can't find me or to enroll. When I try to enroll it says I already exist. Pile of junk. Of course it is on a sunday/after business hours so I have to waste my time during my work to help troubleshoot their horrible product.

  Response from the owner

  Hello, Patrick. Please accept our sincerest apologies for your recent Mobile Banking experience. Our goal is always 100% satisfaction. Someone from the bank will be contacting you shortly if they haven’t already. If you have any questions or concerns, please contact us at (941) 475-6771. We are available by phone Monday – Friday, 7:30 a.m. – 6 p.m. and Saturday, 8 a.m. – Noon.

• R

  Rhonda Allegretto
  2

  Having been in the banking industry for more than 30 years I can say with confidence this bank is below par. They have no desire to learn anything about their customers or to be able to suggest products that they would benefit from. I have told my husband repeatedly to switch to Suncoast Credit Union where we have accounts for the past two years and he hasn't. We have had all kinds of customer service issues with this bank as of late. Now their bill pay will be down for 11 days. Ha!!! There couldn't be a better time to switch! Whew!!! Thank you Englewood Bank for that window of opportunity. Buh bye Englewood Bank! ❤ you stink.

  Response from the owner

  Hello Rhonda, Please accept our sincerest apologies for your recent experience. Our goal is always 100% satisfaction. Someone from the bank will be contacting you shortly if they haven’t already. While no new Bill Pay payments or changes may be made from April 1 to April 11, 2022, all payments set up prior to 7 p.m. on March 31, 2022, will pay as scheduled. We are updating our primary bank operating system – the largest upgrade in our bank’s history – to bring you the latest technology and state-of-the-art security. Most system enhancements will happen behind the scenes. However, some of the services you use may be affected. We apologize for the inconvenience. For more information on our upgrade or assistance with the Bill Pay system, please visit our website, call us at 941-475-6771, or stop by any branch. We are dedicated to making this a smooth experience.

• B

  Bob Doughty
  1

  Been a customer for over 10 years.Since the buy out of this bank by a larger bank, customer service has become horrible. A call out to the worst is Wilkens and Allison ,managers of the south gulf cove branch, the worst. To have money in your accounts and have to fight to use it is absurd. Their limits and follow thur are never consistent and when they make a mistake, can never explain what happened. Lost the small bank feel.

  Response from the owner

  Hello, Bob. As a local, family-owned bank, we understand the importance of excellent customer service, and our goal is always 100% satisfaction. Our team works hard to provide high-quality, professional service while safeguarding against the ever-increasing threat of fraud. We are sorry we did not meet your expectations. Please call us at 941-475-6771 if you have further questions.

• P

  Pat Mazzoccoli
  5

  Laurie was amazing. She showed such patience with my brother and I today while opening our accounts. Everyone from Venice was so kind. So glad the office is now open.

  Response from the owner

  Hello Pat, Thank you for the five-star review of the new Englewood Bank & Trust Venice office! We are proud to have friendly, enthusiastic people, like Laurie, on our team. We appreciate you taking the time to let us know about the great service you received. Thank you for your kind words and for choosing Englewood Bank & Trust for your banking needs.

• D

  Diane
  5

  A Great Home Town Bank! I Love the staff and Great Customer Service! They Really Go The Extra Mile To Take Care Of Your Needs. The thing I like the most, If you happen to overdraft the fee is not charged if you deposit the money that same day before midnight! You can link accounts so you don't overdraft! They treat you like all Banks should but don't! Thank You Englewwod Bank and Trust for all my Banking Transactions!

  Response from the owner

  Thank you for your kind words and taking the time to leave a 5-star review. We are happy to offer different options to provide flexibility for busy Floridians. Thank you for banking with Englewood Bank & Trust!

• F

  Florida Bound
  3

  Just moved to FL and found this bank with a very nice staff that is super helpful. I know it is a small town bank but I was stunned that they limit the amount you can pay bills electronically. And that amount is very low. If you have a moderate income or are a business you can not do business with limits like this. Been paying bills electronically for 20 years and never heard of a bank limiting the amount. Disappointed as we will now have to find another new bank. I mean it is 2020, not 1920.

  Response from the owner

  Please accept our sincerest apologies for your recent experience. Our goal is always 100% satisfaction. We are sorry our Online Bill Pay does not meet your expectations. Someone from the bank will be contacting you shortly if they haven’t already. If you have any questions or concerns, please contact us at 941-475-6771 to discuss banking options.

• C

  Capri Wiedemann
  4

  Everybody that works here is super nice. Excellent service and great banking platform. One major downside is that they don’t use Zelle and I had a very hard time getting the debit card they sent me set up. Overall, a better bank than suntrust. However, they’re newest hire (youngest one there) didn’t greet me and was actually kind of rude, no “you’re good to go” or end / beginning greeting at all. All the other tellers are extremely professional and nice.

  Response from the owner

  Thank you for taking the time to leave us a 4-star review. We are dedicated to offering the products you need, as well as providing excellent customer service. We offer many different convenient ways to pay, including Online Bill Pay to pay a person or business online without writing a check, and Person-to-Person Payments (P2P). You can learn more about our payment options at https://www.englewoodbank.com/personal-banking/online-banking/ways-to-pay or by visiting any branch office. Our continued success depends on our ability to select, hire, train, and retain the best employees. We offer ongoing training to assist our employees, and we will continue to nurture a culture of excellence. Thank you for reaching out to share with us that a new employee did not meet expectations. We appreciate you letting us know, and we will follow up.

• S

  Scott Ritter (HP DRFTR)
  5

  Great place to bank and great help when needed. Michelle, Melissa and Kristine and all staff go above and beyond.

  Response from the owner

  Hello Scott, Thank you for the five-star review for Englewood Bank & Trust. We are proud to have enthusiastic and motivated people, like Michelle, Melissa, and Kristine, on our team. We appreciate you taking the time to let us know about the great service you received. Thank you for your kind words and for choosing Englewood Bank & Trust for your banking needs.

• J

  Joseph NMN
  5

  Always 3 tellers on staff and a drive through. No fees EVER for checking accounts. This place is a god send compared to bank of america down the street for so many other reasons.

  Response from the owner

  Thank you for the five stars. We appreciate you taking the time to leave a review.