Energy Capital Credit Union Northwest Fwy, Houston

Energy Capital Credit Union Reviews

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  Cameron Davila
  1

  Worst Customer Service EVER!!!!! I financed a vehicle thru this credit union early April 2018 and it is now June 28 2018. I have been driving on expired temporary plates for 3 months now. I have called several times and talked to many different agents (Kristine) more than once to follow up but I have never gotten a return call or any update from any agent. I can hear them laughing in the back while on the phone It seems like no one cares. They keep saying the the DMV or county but it does not take this long to get plates.

  Response from the owner

  Mr. Davila, thank you for taking the time to let us know about your experience. We apologize that you have not yet received your plates for your vehicle. Our Lending Manager will be reaching out to you. Can you please email us at [email protected] with a contact # and we will give you a call. Thank you!

• D

  Daniel Moon
  5

  The Best Experience by far. I am a LIFETIME customer of theirs that will continue to do business because of how they continue to take care of me. Easy, Fast, and most importantly friendly service that they offer. Make sure to ask for Liz Martinez on your next loan as she will do her Best to get you what you need.

  Response from the owner

  Mr. Moon, thank you for your 5 star review of your member experience with ECCU and Ms. Martinez! We appreciate your membership and are thankful that you took the time to share your feedback with us!

• S

  Samantha Pietrowski
  5

  Best Car Purchase Experience out of Many! We got approval the same and and a check to purchase our new truck. This is my second new vehicle purchase with ECCU and I will continue to purchase through them and refer friends and family. Corynn was a pleasure to work with!

  Response from the owner

  Ms. Pietrowski, thank you for your 5 star review of Energy Capital Credit Union! We are thrilled that you had a great experience with Corynn financing your vehicle with us. We appreciate your loyal membership and taking the time to write us a review!

• R

  Russ Lema
  1

  Worst cheating credit union ever! DO NO USE THESE PEOPLE... Been here over 9 years, had a credit card with them for over 5. They changed the payment system and it killed my automated payments. took me 4 months to get it straightened out and in the mean time they sent it to collections. Then they left the account active on their side so when I finally got the automated payments cleared up it paid it made it current. I got a notice of lawsuit a month after it was made current, then when I contacted the bank about it they went oh, it shouldn't have been active, contact the lawfirm and they turned the account off. Now they just ignore my calls or questions. NEVER NEVER EVER go here. SCAM

• K

  Karen Washington
  5

  From Banking, Credit Card, Car Loan Consultation you name it Ms. Joshette Jackson is the Subject Matter Expert! Patient, Knowledgeable, Kind, Dependable, Trustworthy, Courteous are just a few of the attributes I can truly say she possesses. Over the past eight years she has delivered the same consistent service. The reason I am compelled to write today is because she helped us with car loan issues. I could go on and on about the quality service she has provided to my family and friends. I just want the world to know that Joshette Jackson is an incredible Banker! Thank You Ms. Jackson for your support. Kind Regards Arthur and Karen Washington 😍

  Response from the owner

  Ms. Washington, thank you for taking the time to review the myriad of services you have received from Ms. Jackson over the years. We are so happy that she was and is able to assist you with so many of our products and services and make you feel valued. We appreciate your loyal membership with ECCU!

• I

  Ivan Scheffler
  5

  ECCU staff helped me with disputed charges on my Vantage VISA credit card. Amber, Jose, and especially Kristina, did a considerable amount of work on my behalf to resolve the rather complicated issues. I was impressed with their professionalism, expertise, and kindness. Ivan Scheffler

  Response from the owner

  Mr. Scheffler, thank you for taking the time to write us about your experience with your ECCU Credit Card. We are so happy that our staff was able to get your issues resolved. We appreciate your membership with us!

• S

  Susan Rhodes
  1

  Can't even get an email address correct. And charges you significant fees to pay your loan unless you have a checking account with them. Use any other bank is my recommendation.

  Response from the owner

  Hi Susan, we tried reaching out to you but it looks as though you may not be a member with us. Will you give us a call so that we may have an opportunity to address your concerns? Your experience is important to us.

• M

  Mark Global
  5

  While the location is a bit hard to get to due to all the construction, my husbands experience here was very pleasant. He was very impressed with the assistance Ms. Rieks and Ms. Cranston provided. We were looking into product information regarding a safety deposit box which will require us opening an account with Energy Capital. As Energy Capital is quite a bit closer to our home and the account benefits are better then my current credit union, we'll be transferring our accounts over soon.

  Response from the owner

  Mr. Global, we are very happy you had a great experience with us and are happy to hear that you will be transferring your accounts to Energy Capital! Thank you for your feedback regarding the product information you received from our staff as well. We look forward to seeing you again soon!

• J

  Jimmy Canning
  5

  Serena Henry did an excellent job of resolving my issue quickly and fairly. She listened to my issue, gave knowledgeable responses, and then took action to resolve my issue. She followed up to insure that I had all the information needed, and made sure I was a satisfied customer. GOOD WORK, Serena!! Thank you!!

  Response from the owner

  Mr. Canning, thank you for taking the time to write about your experience with Serena! We are very pleased that she was able to assist you with your issue and followed up to make sure you were taken care of. We appreciate your membership with ECCU!

• d

  donatella mellere
  5

  I had a very dormant account with Energy Capital since I moved from Houston back to Europe. I took contact with the Energy Capital and I found one of the most amazing staff, Serena Henry helping me all the way in the registration of an online account. I always had a great memory of the gentle and professional staff of Energy Capital Credit Union and it was a true pleasure to reconnect. Thank you Serena! Donatella M, Norway

  Response from the owner

  Ms. Mellere, thank you for taking the time to review your experience with us! We are so glad that Ms. Henry was able to assist you in reactivating your membership online. We truly appreciate your membership with ECCU!