Encore Automotive Acceptance Corp Preston Park Blvd, Plano

Encore Automotive Acceptance Corp Reviews

• D

  Dion Johnson
  1

  I had a auto loan with them. My car was total March 11, 2021. A payment was due on March 20, I was told that my loan will be paid off. The customer rep told me I have Gap and I don't have to make a payment. I,d explained to the rep I don't need a late payment because I am closing on my home. Guess what a late payment and it took down my credit score by 32 points. They are sending me through hell. I went through so much with this company throughout my loan. Never again. Please don't use them. The customer service is very poor and the managers don't return calls. If I can give them a zero. They will get it. They are located in Plano TX.

• M

  Maagan Dappa
  1

  This is the most unprofessional, inefficient, and unresponsive company I’ve ever been associated with. I am a co-signer for a car within this company. My sister had to use this company because she didn’t have many other options, but they take advantage of people who need a chance. They have extra (monthly) charges that they can’t and won’t explain. On several occasions I’ve called to speak to a manager to see if they could help me understand charges and policies, and never have I ever been called back. Shame on all the supervisors and CEOS of this raggedy, janky, and piss-poor company. You should not be able to treat people like that and still have a one. Unfortunately, I’m in a contract. Although writing this review doesn’t change my contract, I will continue to write one every time I’m promised a phone call back and don’t receive. Just do your job.

• P

  Patrick Smith
  1

  Do they have a working phone number? Allowed someone to sign a car in my name and now I can’t get in touch with them.

• C

  Chesni Williams
  1

  This company will tell you that a certain amount needs to be paid to bring your account current. When you satisfy the payment asked, they will still tell you that you are a month behind on payments. I have records in my email that stated once i satisfied the payments my account would be current but customer service tries to talk to you like you're a child and don't understand what is happening. They are rude. I have receipts from payments and when I tried to call back to speak with a manager, the lady Julianna tells me that she couldn't find anyone. I asked how I could get out of this note..then that's when they seemed to have wanted to work out a deal. Horrible company.

• J

  John Cicero
  1

  There is a reason this place has such terrible reviews. DO NOT*** get a loan through them. They will over charge you and if something comes up and you are one day late they threaten to take your car. I have never had such a bad experience with a lending company as I have them.

• L

  L Kovacs
  1

  If your late and they give you a date to pay by, even after setting up the payment for that day they will take your car. They lied right to me about the date I could pay until and I have it in writing. They took my car the night before the payment was scheduled. Be cautious.

• K

  Kyle Schreiber
  5

  Erick and everyone over there are great people we use encore on a lot of our car deals and they really have given people who normally would not have the chance to get financed a second chance. Thanks Encore for everything you do.

• Y

  Yasenia vasquez
  1

  They have horrible customer service and they say they would call you back but they never do, avoid this company if you can

• M

  Marilyn De La Paz
  1

  WORST BANK EVER DEALS WITH SCAM DEALERSHIPS IN FLORIDA!!

• T

  Tk Zk
  1

  Horrible customer service very rude they don’t want anybody that tells them facts rip off