Embassy Bank for the Lehigh Valley - Bethlehem W Broad St, Bethlehem

Embassy Bank for the Lehigh Valley - Bethlehem Reviews

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  Mark Lang
  5

  I have been using Embassy Bank for a number of years, after being with another bank that kept getting bought out by larger banks. The service is very good, and the people are very friendly and helpful. I use mostly the Broad Street branch in Bethlehem, which is convenient and the staff are always helpful. I like the local nature of the bank (I know several of the senior officers), and their transparent products that don't have extra fees that appear at many other banks. The culture is very customer friendly and responsive. Further, their on-line banking services, that I use a lot, are very productive and user friendly, better than most of my experience with bigger banks. Their checking account has no fees, and their savings account pays notably higher interest rates than most other banks. I see no reason to look elsewhere.

  Response from the owner

  Hi Mark! We're pleased that you're happy with Embassy Bank Broad Street! Our Bethlehem team is always here for your needs!

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  Angel Martinez
  5

  Jeannette was the banker that helped me today and she was absolutely FANTASTIC!!! She helped open up my business checking account and personal account. She was very thorough and efficient. Everyone should go to Jeannette!

  Response from the owner

  Angel, your feedback is a huge help! We'll be sure to let the Jeanette and Bethlehem team know that you were happy with their performance!

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  Aquarius jh
  5

  Jeannette was/ is absolutely amazing. We had Been shopping around for business banking that day. Once we walked in and spoke to her we were team Embassy. Very polite, super personable and knowledgeable! Keep up the great work and thank you Jeannette!!!

  Response from the owner

  Aquarius, your feedback is a huge help! We'll be sure to let Jeannette and the Bethlehem team know that you were happy with their performance!

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  Thomas Shafnisky
  5

  I have my personal accounts as well as my business accounts with Embassy Bank for several years now. If you do not have your accounts with them, please reach out to them and have a conversation - you'll move them there! Their customer service is second to none. It's stressful when you change banks for a business let alone personally but Sue made the experience as smooth as it could possibly go. No BS, no excuses....simply no problems!

  Response from the owner

  Thanks for leaving Embassy Bank Broad Street such great feedback, Thomas. We look forward to serving you again in Bethlehem soon!

• B

  Beth Hahn
  5

  Best bank of the valley. They know who their customers are, we aren't just a number to them.

  Response from the owner

  Your review is a big help, Beth. Embassy Bank Broad Street loves to know when we're making our customers happy!

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  Amy Zanelli
  5

  I have used Embassy Bank for personal, buisness, and political accounts for years. Their customer service is unparalleled; and I can’t recommend them enough.

  Response from the owner

  Amy, your feedback is a huge help. We'll be sure to let the Bethlehem team know that you were happy with their performance!

• J

  Jennifer Gallagher
  5

  Everyone at this branch is competent and friendly. Great rates, great bank!!

  Response from the owner

  Jennifer, your feedback is a huge help. We'll be sure to let the Bethlehem team know that you were happy with their performance!

• J

  Joseph Lowie
  1

  If a garbage can was a bank it would be this bank, if you care about your money, avoid Embassy bank like the plague. 0/10

  Response from the owner

  Good afternoon Joseph. We make every effort to get to know each of our valued customers, and unfortunately we have no record of you visiting the Embassy Bank Broad Street Bethlehem location. Perhaps this review was left by mistake? If you do have a legitimate concern, we would be happy to address this directly and promptly. Please visit www.embassybank.com/Contact and we will be happy to discuss with you either over the phone, or online, whichever is easiest for you. We are always available to help and welcome the opportunity to address any authentic concerns that our customers have. Thank you!

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  closetman6789
  5

  I have been a board member of my club for seven months.. I drop the club deposit at Embassy bank most Mondays or Tuesdays... The ladies working behind their desks are ALWAYS fantastic. We talk about our weekends and how we are "doing overall" …. The bank is very inviting and comfortable... Embassy bank and I will be doing more business together soon..

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  Marc S
  1

  Awful bank, the free checking seems Good at first, but the customer service is terrible at best. They don't have tellers behind the screen in order to make it more personal but what is the point of that if the tellers are rude and mean? The lady who opened my account had so much Eagles fan materials and fan gear that her desk was barely usable, then later I find out she entered my address wrong on the account and that delayed my debit card for several weeks and it never ended up coming in the mail (had to go pick it up at another branch location). Every time I go there, even if its to make deposit, you are treated with a very nasty attitude. Comparing this with other banks I use, it's like night and day how much worse Embassy bank is. Zero courtesy.