EFCU Financial - Gonzales Branch S Burnside Ave, Gonzales

EFCU Financial - Gonzales Branch Reviews

• H

  Hannah Blank
  1

  TERRIBLE! DO NOT DO NOT DO NOT USE EFCU! Will charge you $30 for overdraft, even if you deposit money INSTANTLY. Takes 24 hours to see your money deposited when writing a check or depositing cash. Cannot do transfers from other banks. It’s 2022, I should be able to transfers my funds easily from one bank to another and not be penalized. Quick to take money for overdrafts but not quick to approve deposits. Also, there is no option to stop payments for insufficient funds so overdrafts are bound to happen. (Yes, I budget correctly, sometimes the wrong card is used). I’m just over the stress, this credit union is simply just terrible. They need a change in technology BAD!

• K

  Katherine
  5

  Love my bank. I've been with them since you had to work for exxon inorder to join the credit union. It's a great place that always tries to greet you personally and by name when walking in to do business. I've used many other banks also for various reasons and none ever compared for so many reasons.

• A

  Alex Martin
  2

  I’ve been with this credit union for 11 years now and I’m sad that I have to look for a new bank because the customer service is getting worse every time I call. I had a very unpleasant phone call with one of their service reps her name was Lakeisha she seem to have an attitude the entire phone call as if I was inconveniencing her. She gave out my account info without even asking me for my phone password, which is a first, and she was rude to me when I asked her any questions. I forgot to mention the phone call initially began with me on speaker phone and I could barely hear her. I had to end the call abruptly because I obviously saw I wasn’t going to get anywhere with her helping me. Being that I’ve been with this bank as long and my recent move to Texas, I’ve noticed the change with service reps and their attitudes and their drive to want to help becoming progressively worse via phone. I will say I haven’t had a bad experience when I did a walk in, but because I no longer love in Louisiana a lot of my business has to be via phone, but since the customer service is getting bad via phone I guess I need to find something closer to where I am where they don’t look at me as a burden when I call.

  Response from the owner

  Thank you for the feedback. Customer service is a top priority at our credit union. We would really like to get more information about this phone call as we do not have anyone named Lakeisha in our call center or any of our branch locations. A member of our management team has been trying to reach you for the past couple of hours so please check your voicemail and your email. We look forward to hearing back from you soon.

• C

  Crush Brickenstine
  1

  Worst bank I've ever been to. Stole 102 dollars off my debit card at the ATM and told me I have to dispute it. Seems as if they do this often. Why is it only when an individual takes from them is it steeling? ? They should be locked up

  Response from the owner

  Anytime an ATM malfunctions, your financial institution will need to investigate once you submit a claim.

• r

  rodney hudson
  1

  If you have a good credit score like 620 and above, this is the bank for you, but if your credit score is lower than that witch puts you in that bad area then, this bank will serve you no purpose but holding your money, the only purpose they have for people with a score under 620 is a $500 secured credit card

  Response from the owner

  Rodney, we always appreciate feedback, so thank you. We’re sorry we were unable to meet your credit card needs at this time. As a not-for-profit, member-owned credit union, we strive to offer products and services to meet the needs of our members. We have one of the best checking accounts in the Greater Baton Rouge Area that pays either cash back or high yield interest – with no minimum balance required and or monthly service fee (most banks and credit unions in our area are charging this fee). We also have some of the best certificates rates right now, as well, to help our members save for the future. In addition, we have a first time car buyer auto loan, a mortgage loan that offers as little as 3% down with no PMI, and we have all of the electronic services you expect from your financial institution. Again, we are sorry that we could not provide you with exactly what you were looking for at this time. – Karon, CAO – Insured by NCUA / Equal Housing Lender

• S

  Stacy Holmes
  5

  I love this credit union and I love mrs.whitney and Michael who works at the one on marketplace..

• B

  Bill Davies
  5

  Excellent customer service and I don't have to wait for long.