Educational Employees Credit Union - EECU - Visalia Branch S Mooney Blvd, Visalia

Educational Employees Credit Union - EECU - Visalia Branch Reviews

• Y

  Yulema Madrid
  1

  If I could give them no stars I would . I actually called and talked to some girl named NATALIE !!!WORST EXPERIENCE EVER !!!!!!! she was super rude and cut me off mid sentence I had questions about my account and she was super rude about it ! Idk if she was having a bad day or what but RUDE. !!!!!!

  Response from the owner

  We apologize for your experience and we will share your feedback with our management staff.

• S

  Sparkle Sprout
  1

  Terrible experience trying to open a checking account. I made an appointment, took the time off work and drove all the way to Visalia only to be told (rudely by Krystal at the Mooney branch) that apparantly EECU is an exclusive club even though the website mentions no such thing. Waste of time, terrible customer service, do yourself a favor and go bank somewhere else.

  Response from the owner

  We apologize for your experience at our branch today. We do have information about membership eligibility on our website, myEECU.org. If you have questions about eligibility, please email [email protected]. We appreciate your interest in joining EECU.

• J

  Janet Jones
  1

  I have had an account at EECU for over 20 years. My husband does not. We went in to cash our state income tax return and they refused to cash it because he doesn’t have an account. The supervisor was rude in attitude and did not try to work with us at all. She did not offer to deposit it with a hold til it cleared. Or ask for a second form of identification. Just told me no we can’t cash it because if it came back it would be on her. Why would a state check come back? I closed my account, and went across the street to my husband’s bank where I do not have an account. They asked for a second form of identification and wrote my driver’s license number on it and cashed it with no problem.

  Response from the owner

  We’re sorry that we weren’t able to accommodate your request and we regret to hear of your decision to close your account.

• M

  Make Life Matter
  5

  Remember to plan your day being a Customer Service Buisness not every Customer takes the same amount of time. We changed to EECU about 6 years ago after being with another local Bank for over 25 years that just kept going down hill. Have been very very happy with all we have been able to do with this Bank and the services they offer great employees too!

• C

  CUTZ UNLTD.
  3

  Absolutely one of the best banks I've done business with. But... the ONE atm machine available, on my side of town, is too old and is always broken or breaks on me after I repeatedly try to insert my cash. I have to split my stack of bills in smaller deposits every time. And yes it's usually under 50 bills. I feel bad for the people behind me sometimes smh. Today's story was "invalid amount", then it kept my money.

• b

  ben quintero
  5

  I’ve had nothing but wonderful experiences with this bank , I switched from chase and I have not regretted one bit of it

• A

  Axel Shifter
  5

  If you're looking for a bank to help you get a loan I recommended this one. I was a first time customer getting a loan for a car and Tiffaney made that possible. Shes really nice and explained everything I needed to know with no problem.

• H

  Haley See
  1

  I always have something going on with my account and they try to avoid the issue all the time and tell me to contact the other provider that is trying to withdraw also their ATM is always down and they don’t have a drive thru ATM.

• F

  Fernando Gutierrez
  5

  today tiffany helped me out she was an amazing woman with all the knowledge she gave me about my loan at eecu her attitude was amazing her smile help me keep thinking positive and how she presented herself was very proffesional i was impressed on how much she had to offer and helped me out!! great job tiffany i appreciate your service and charisma very much!!

• S

  Sam C
  4

  Mobile bank is good. Tellers are amazing. Their new ATMs have been very helpful.

  Response from the owner

  We have good news about our ATM. We’re upgrading our ATMs and not only will they be faster, they will also have touch screens and other great features. We appreciate your feedback about our mobile app and our employees. If you need assistance when our branches are closed, our Call Center may be able to help. It is open M-F, 7 a.m. to 7 p.m. and Saturday 9 a.m. to 1 p.m. 1-800-538-3328