Education First Federal Credit Union Laurel Ave, Beaumont

Education First Federal Credit Union Reviews

• T

  TIFFANY HEBERT
  2

  I've been banking with EDFCU for 15 years and I am now considering switching banks. They updated there website on 9/29-10/2 and now I can't access one of my accounts. I called and requested a place in the Queue for a call back. I was called back after an hour to be placed immediately on hold by a lady for another hour. They never answered and you can't just walk in due to covid. I can't make an appt because the hold time is over an hour just to speak to someone and there is no way to bypass it. This is very inconvenient since I am at work and can't just leave to try and talk to someone at the bank.

  Response from the owner

  Hi Tiffany - we're very sorry to hear about your experience. With the new system going live, our call and chat volumes have been higher than usual. Please note that all of our branches are open to full capacity, so any of our staff members would be happy to assist you at your earliest convenience. Our Member Service representatives are available by phone M-F 8-5, and Saturday 9-12. Branch hours vary slightly by location. We are also available to address certain concerns via social media if you send us a message. We value your membership and will do our best to get you back online as soon as we can!

• c

  cwslsj
  2

  Nice staff poor business practices. We found out our account was being debited for a membership that was not ours. Contacted bank they admitted to putting the wrong account #. I filled out all the paper work went through there legal process, there were five different charges going back four months. They only reimbursed us for one payment. After contacting them again they said they would not reimburse us some 60 day policy ( never heard of anything like that). While closing our account they wanted us to go through the legal process again NO THANKS.. We decided to take the loss and move on before it happens again.

  Response from the owner

  Hello, we never want anyone to feel disappointed with our quality of service, and we apologize that you were disappointed. Please direct message us directly at [email protected] and we can help assist you with the matter further. Again, we do apologize and would like to remedy the situation if possible.

• K

  Kayy A
  4

  My mom LOVES this credit union. They took a chance and gave her her 1st financed auto loan at 6.25 rate, that helped her establish credit. She had no credit before then. They also approved a personal loan, and a polar express loan. She had paid them all in full and on time, which help boost her credit score to 717,687, and the other one is unknown; but I'm sure its pretty decent as well. They were there for her when the government shut down, natural disasters hit, and during the pandemic. During these unexpected times, the allowed her to skip payments without charging fees or being pentalized. Even when she was uncertain about how she will continue to pay her loans after lost of certain finances, they were there to help her as much as possible with compassion. Everyone speak so highly of other credit unions like Neches, who she also banks with, but no other credit union have been there like EDUCATION FIRST CREDIT ONION! People were trying to deter her about doing business with them from the beginning, but it has been a blessing to choose Educational First. Thanks to all staff. You all rock!!

  Response from the owner

  Thank you, Kerenay! We're honored that your mother chose us, and look forward to continuing to serve your family in the future.