Wells Fargo Bank Phelan Blvd, Beaumont

Wells Fargo Bank Reviews

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  Timothy Bryant
  1

  I was in the store for 39 mins today to do a 2 minute transaction. I come in once a week to make a deposit for my company. And it’s a long wait every time I go in. They desperately need to hire more staff at this location. Wells Fargo please do better

  Response from the owner

  Thanks for bringing this to our attention, Timothy. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• M

  Mandari S
  4

  It's a Bank which is a clean and tody, drive through and the reps from the bank side are really helpful, i've used drive through for the first time and they helped me end to end process. Very friendly and helpful 👍

  Response from the owner

  I’m glad to hear your experience with us has been positive, Mandari. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• D

  Dewayne Smith
  1

  As of a few months ago the service here has dropped. 3 rd time this week I have sit in drive thru for an hour. Not good.

  Response from the owner

  I’m sorry you continue to experience difficulties at this location, Dewayne. At your convenience, send an email to [email protected] with some additional details (no account numbers), and I’ll do my best to help. Be sure to include your Google username, full name, phone number, and address. Thank you very much. -Casey, Wells Fargo HL Social

• K

  Kim Holland
  1

  As a customer I sent a change order through the customer lane drive through. I have done this before in Lumberton, so I know they can send one roll at a time. About 15 min after sending it through, the teller said I had to go wait in the commercial lane bc it wasn't possible to fill my change order in that lane. I do not have a commercial account. When I asked why didn't she tell me sooner, she rudely said they only have two people working in the drive through today.

  Response from the owner

  Hi, Kim. This is not the drive-thru experience we strive for, and I want to make sure the appropriate team addresses your customer service and wait time concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• R

  Rean Swanson
  1

  Too bad a 1 is the lowest rating. I sat in my car over 20 minutes and only 2 customers during this time were handled in the three open drive through lanes. I left. Inadequate staffing. Not the first time.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• A

  Alfredo Gaytan
  4

  Really bank, personal always ready to help, Chase is a Fraud , Wells Fargo is really Better in all aspects!!

  Response from the owner

  Thank you for taking the time to leave a review, Alfredo. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• A

  Alexia Segura
  1

  If I could do 0 stars I would but Wells Fargo is a horrible bank I had to switch after like 3 months of opening my account. I was always in the negatives for no reason. My card free atm would never work. All my checks I deposited were put on a hold for no reason at all. The bank just sucked period.

  Response from the owner

  I can understand how frustrating this must have been, Alexia. I will have the appropriate team look into what happened. Please mention your review and Google username in an email to [email protected] (no account numbers). I apologize for the experience and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• r

  randall wright
  1

  There is clearly not enough people that work here.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• P

  Pamela Pickney
  5

  The staff is friendly and ready to help in any way possible. When I opened my checking account it was the easiest and fastest process ever. I would recommend Wells Fargo to any and everyone I know.

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  Tina ,Prissy,Gracie,marie Gennusa
  5

  Hey well Fargo you know that paid off dodge with my money ? Well guess what is belongs to me!! Let's get something clear! Best check I'd !! Money or truck less then 30 days free and clear ! Bank card for agrivation!!

  Response from the owner

  I'm sorry you were upset after visiting this branch. Could you email me at [email protected] with some details about what happened? Please mention your review and Google username so I can keep an eye out for your message (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social