Education Credit Union - Canyon 4th Ave, Canyon

Education Credit Union - Canyon Reviews

• M

  Megan Nelson
  5

  My experience with Education Credit Union has been amazing! I started banking with them a few months ago, and I am always happy with my service. The tellers are always friendly, and they just helped me with my auto loan! When applying for my loan, they answered all my questions, walked me through the process, and made everything easy. Thank you, ECU!

  Response from the owner

  Thank you, Megan. We are happy to hear of the wonderful service you have received. Member service is our top priority and we love to hear that our Canyon Branch has made your banking needs an easy process! Thank you for being a member.

• R

  Robert Bailey
  1

  Have been very pleased with this Banking institution. Until now. Have never felt more disrespected and made to feel so low as a person. Yes my credit score is low and we r trying to get a mortgage loan. No matter what I say or try to do or suggest it is not good enough. I am in the metal recycling business and am told that my inventory is not a asset and cannot be considered a asset. It is the asset for my business to make money. I have turned in tax papers bank statements with direct deposit on them from a large steel mill we sell our metal to. Stillhas to prove how I got the money and where from right down to the truck load.they gave us a pre approval but it isn't worth spit. It is on contingent of my assets which they won't except and then I have to deposit my money from it and leave it in the bank for 90 or 120 days then it will be a verifiable asset. Doesn't make sense. I realize there are Fannie Mae and Freddie mac guide lines but the way they treat you is your money isn't hood enough unless u fit a business or criteria that suits there mortgage manager personal guide lines. She us very smug condescending and lack of willingness to help. She even asked us to put 40 % down and we said yes but my companies assets doesn't pass her personal guide lined. I offered to bring a description defined invoice a copy of the check I receivefor it and a copy of tge deposit slip for the bank and still told that won't work. So feel as nothing will work. Just frustrated

  Response from the owner

  Thank you for letting us know. A member of our management team will reach out to you tomorrow.

• J

  Jeremy Shreiner
  5

  Talyia at ECU has been so great for our family! She has been able to get our financing needs taken care of and in a timely and efficient manner! Not only that she has been very kind and pleasant to deal with!

  Response from the owner

  Jeremy, thank you for your feedback! We agree, Talyia is great to work with! Thank you for being a member, we appreciate you and your feedback.

• B

  B Y
  5

  I used to use this bank and loved it. Now that my brother is using them they are still beyond helpful. Tori Walters was extremely kind and got back to me quickly with any questions I had. Thank you Tori!

  Response from the owner

  Thank you for being a member - we appreciate you!

• A

  Ashley Dyer
  5

  I've used ECU for probably 15 years and they are always great. Recently the Canyon Branch Manager, Talyia, assisted me with several things and went above and beyond! She is truly amazing as a professional and I'm so glad she is running this location!

• S

  Sha's World
  5

  I've had a few banks in the past but none as good as this one. Clean building, friendly and helpful staff. The mobile app sucks now and then but the bank makes it well worth it to me. Plan to keep this bank for as long as I can access one of it's locations.

  Response from the owner

  Thank you so much for your kind words. We are honored to be your financial provider! We are working hard to constantly improve and appreciate your feedback. Have a great week!

• H

  Heath Allen
  1

  ATM never works, the only type of loan your getting from them is an auto loan, they decline everything else. Regret taking my auto loan here, don’t give them your business.

  Response from the owner

  Hi Heath! We apologize for the inconvenience and thank you for bringing this to our attention. Our ATM was temporarily out of service, it is back up and running now. One of our lending team members will be giving you a call today. Have a great weekend!

• A

  Andres Salas
  5

  Great place to go too. Everyone is always super friendly. I got my loan right away when I needed it.

• J

  John Mitchell
  1

  Been disrespected one too many times here. I will be paying off my remaining loans and closing all of mine and families accounts very soon.

• C

  Cindy Brumley
  5

  Great place to take care of your money and the employees are very friendly and helpful.