DriveTime Used Cars Wilkinson Blvd, Lowell

DriveTime Used Cars Reviews

• J

  Jonathon Pinheiro
  2

  Be careful doing business with DriveTime. They sold me a car with a faulty tire. It was plugged in an unsafe location on the wall of the tire and now a month later air is leaking out of that plug. They didn't disclose that info to me when I bought the car. Now they're telling me it's my problem.

  Response from the owner

  Hello Jonathon, Thank you for writing your review. I am sincerely sorry to hear that you are unhappy with your vehicle purchase due to the tire issues you had mentioned. Please know that we try to avoid situations such as these by inspecting each of our vehicles prior to sale. Additionally, each vehicle sold from our lot includes an initial 30-day/1,500-mile limited warranty so that we may address any issues that may arise early on. Under this limited warranty, items such as tires are normally considered to be covered repairs, assuming the in-network repair facility confirms a failure of said components. That said, I want to apologize again for any frustration this situation has caused. If you are in need of further assistance, please contact our Customer Relations team at (888) 290-0148. Respectfully, Jacob – Customer Relations

• J

  Jessica Meredith
  5

  Sudan Coleman was amazingly helpful, great experience, worked through out bad credit issues and got us out in a car with a low down payment. 10/10 would recommend.

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  Jeanetta Blackmon
  1

  I gave Drivetime a try because a very persistent salesman named Emmanuel. I schedule a meeting with him for 2/07/2019. Prior to the meeting we discussed my employment, income and down payment options. I sent over my information that was requested of me which was driver’s license, proof of income, residency and bank statements. I explained to Emmanuel that I currently did not have a vehicle and that I would have to Uber to Drivetime so please approve me before I come. I was told that I was already approved and all I need to do is come in. I scheduled my Uber and arrived at Drivetime at 2:06pm. I met with Emmanuel and we reviewed my information and I test drove a 2017 Hyundai. I met with the sales manager and we discussed my down payment which was $600. I signed a document disclosing my payment amount as well as the terms and interest rate and credit report information. The sales manager begins to ask me questions about my employer which I was very honest about. Emmanuel left with the car to full of it with gas and clean it because it was empty and dirty. I was given the information to add the Hyundai to my father’s insurance and agreed to pay $600 down. The sales manager retreated to his desk and begin to process my loan documents. Once Emmanuel returned, I informed him I was waiting to be added to my father’s insurance and a fax. Once the insurance was added I paid the $600 down payment with my debit card. Emmanuel was then called to the office where he was informed to retrieve my bank statement from the shredder. The manager came to me and requested a cancelled check because he said Bridgecrest denied my loan which was a lie because I called them myself I was told all financing is done in house and they are only responsible after the loan is signed .I was told my bank statements and my pay stubs were fake and looked like I made them online. I was refunded and treated like a liar and fraud. It was insulting and very disrespectful.

  Response from the owner

  Hello, Thank you for taking the time to submit your review. I am deeply sorry to hear that you are unhappy with DriveTime due to document error you mentioned. Please know that we do our best to verify customer documentation prior to the point of sale. However, there are sometimes instances in which errors are found during the verification process that takes place post-sale, and I want to apologize if that was the case during your recent interaction with our company. I want to apologize again for any frustration you had felt as a result of your recent inquiry at our dealership. If you have any additional questions or concerns on this matter, please contact my Customer Relations team at (888) 290-0148. Respectfully, Jacob – Customer Relations

• K

  Kimberly Hampton
  5

  Omg... I love these guys they made me comfortable had me laughing and they are the best Neil took real good care of me i will definitely tell all my friends and family to come and see these guys if they need a car. I rate them guys 5 stars🌟⭐🌟⭐🌟

• K

  KB
  5

  Sudan was very courteous and can get you approved quickly!!! He was very helpful and went above and beyond to make sure I was comfortable buying a car.

• K

  Kelli Greene
  5

  Neil Elliott was a very helpful salesman on what was a long process! He is very easy going and good to work with. Very pleased with my business with Drivetime as a whole.

• K

  Kisha Moore
  5

  Sudan Coleman and Neil Elliot did a wonderful job placing me in the car that I wanted. They really helped me with my purchase and an awesome deal. Thanks Drive Time guys!!!

• G

  Georgie Bowers
  5

  If I could give more than five stars I would! Sudan was professional and I had a good time dealing with him. He was awesome!

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  Miranda Sparks
  5

  Sudan is a very great sells man he got us in a car the same day wentwent to him! He was very helpful helping with what bebest for us thanks so very much Jordan and Mirand Ewart

• L

  Lisa Olsen
  5

  Nikki is a great salesperson and did all she could to help us find the right vehicle to fit our budget, I would highly recommend working with her to find your vehicle.