Downtown Hyundai Broadway, Nashville

Downtown Hyundai Reviews

• L

  Lauren Bonner
  5

  I have not enjoyed my most recent experience with this dealership. I have been trying to get my engine recall serviced since July. I finally had to settle on an October appointment due to their backlog. This is a Hyundai problem in Middle TN, every dealership is going thru this. My car broke down on Tuesday, I had it towed to the dealership. According to Thomas in the Svc Dept. they won't even look at my car/ diagnose/ take ownership for the recall problems for at least 2 weeks. They will not loan me a vehicle, even though I bought my car brand new from Hyundai. They won't cover the cost of a rental until they confirm if it's due to the recall.....2 weeks from now, if that soon. Thomas informed me that "my car is my responsibility", that my "conversation with him wasn't productive and that he has other priorities", and he ended our conversation by letting me know "if I don't like the 2 options he is giving me I can have my car towed elsewhere". Old svc mgr is gone and previous Hyundai issues were resolved by GM, Tim, in October 2019. 02/2021 UPDATE: Fast forward to 2021 and I just got a new Hyundai from Terry. He was great! Mike, in finance was wonderful also. 10/10 experience & customer service!

  Response from the owner

  Thank You Lauren for such a great review!!!!

• N

  Nikia Grier
  4

  I can say I am truly satisfied with the service I received from the moment I contacted the dealership. I spoke with James Mitchell, and he was kind and helpful from the start. We set up an appointment and unfortunately on the day of, his previous appointment ran over, so I was assisted by Jim Skimin, one of the newer sales reps, who did not disappoint me. Being that this was my first time purchasing a car, I was clueless. Jim was patient, helpful, kind, and funny throughout the entire process. When James finally was available, he took over with ease, was equally kind and patient, and I could tell they both wanted to give me the best deal possible, I left the first day without a car, but James promised he would keep looking for something to fit my tight, "first-time" car buyers budget. Keeping in mind that I had a few other options that I was looking at with other dealerships, it was because of James that I came back. He stayed true to his word. He followed up with me through calls and texts and came up with a deal that best fit my budget x 10!!! The only reason I cannot give my experience 5 stars is that I feel they could be a little more organized. Once I got to the dealership to actually purchase the vehicle, there were some changes in rates, facts and figures and documentation needed that I feel I should have been aware of PRIOR to me getting there. For example, even though we were quoted one price for the car note, all the way up until we got to the dealership, it ended up another. BUT, it was still well within my budget so I could not complain. I even ran into Jim S. again who was just as kind and polite as the first time, and really honest with me about the difficulties of the first car buying experience. I would definitely recommend family and friends to visit Downtown Hyundai and will be back myself in the future. Thanks guys for all your hard work!!!

• R

  Rose Preston
  5

  I had a great experience at Downtown Hyundai. Carl helped me get a great car. This was my first car-buying experience at a dealership and he helped me get a great price and ensure that I got the car I wanted at an affordable price. I definitely recommend them. A great, honest dealership!

  Response from the owner

  Rose, Thank you so much for a great review. We really appreicite you and your business!!!!!

• A

  Adelle Steele
  5

  I would like to thank you at the dealership and management as a team for rectifying the issues that I was having. Thank you for opening the communication and given the information that I was looking for about my vehicle.

  Response from the owner

  Adelle, Thank you for allowing me to step in a fix the problems you were having. Adelle I really appreciate you and your business!!!!!

• H

  Heather Boyd
  5

  Just bought a new used car from Brian L. and one of his associates. It was only Brian's second day, but you could never tell! He was great! The team was professional, friendly, and knowledgeable. They made purchasing a breeze!

  Response from the owner

  Heather, Thank you so much for such a great review. We really appreciate you and your business!!!!!!!

• S

  Samantha Williams
  5

  I purchased my car from the Downtown Hyundai dealership and love my car. I had a great sales experience and would recommend them if you are look for a good price and reliable car. I always get my oil changes done here and they do a great job for a good price. I will return again for my car care!

  Response from the owner

  Samantha, Thank you for your great review. We really appreciate you and your business!!!!

• e

  emelie sciarpelletti
  5

  Another good service appointment at downtown Subaru. Visit was scheduled easily and the work done with no issues. I like that they used Lyft to get me back to pick up my car. I have been coming here since I bought my car in 2013 and have always been pleased with the service. Well done.

  Response from the owner

  Emelie, Thank you so much for a great review. We really appreciate you and your business!!!!!!

• D

  Dakota Leigh
  5

  JT gave me the hookup! Got a great deal on a new car and they had a special running, so they took care of my old car and the accompanying loan. In LOVE with my 2021 Sonata. Pretty easy process and great team... thank you!

  Response from the owner

  Dakota, Thanks so much for the great review. JT goes on and beyond to make sure his clients have a great experience. A little shout out to you for having the same birthday. Good luck with your future endeavors and wish you all the success that you have coming.

• E

  Ernie Sykes
  5

  Drew was informative and put us at ease with his demeanor and honesty. Very good job!

  Response from the owner

  We strive to provide the best customer experience at Downtown Hyundai. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!

• L

  Levi Krauss
  5

  Drew was very helpful today. Knows his stuff

  Response from the owner

  Levi Krauss, we're glad you had such a wonderful experience with us!