Dollar Loan Center Keystone Ave, Reno

Dollar Loan Center Reviews

• A

  Adrejion Jackson
  1

  outdated hours of operation I went in at 12:30 on Tuesday and no one was there and when I called they hung up in my face rudely twice

  Response from the owner

  Hey Adrejion, sorry your experience was less than great at our location. We are always looking for ways to improve the experience for our customers, which means continuously training our team on how to give their best. We will certainly pass this review to our manager to look into for you!

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  Steven Petrasunas
  4

  First of all the gal behind the counter answer the phone I was talking to her and started taking the persons information I felt she should’ve put them on hold and took care of me since I was there first. They’ve gotten a little better and I appreciate them they are better than most other ones I’ve dealt with you just have to be patient but very good company.

  Response from the owner

  We certainly don't like to hear this, Steven. We take a lot of time and effort to teach good customer service to our team and are sorry we failed you. We hope for a second chance to make things right.

• S

  Steve Alila
  5

  I have been a customer since September and they have helped and assisted me through thick and thin since I've been there. During this process, I have become responsible and have seen my credit limit increase substantially since then. Judy, Lynn, Amanda, Jennifer, and Bryanna (hopefully spelled it correctly 😎) are the best. Keep doing your thing ladies!!!

  Response from the owner

  Hey Steve! We're flattered! So happy to hear that!

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  Patrick Robinson
  5

  When times are tough, it's hard, embarrassing to seek help. Dollar Loan Center Keystone not only helps you but encourages you that there's nothing to be ashamed about. Wonderful, thoughtful, helpful people. Always willing to help in a time of need. I know they've been given a bad rap in the past but new management has picked the right people to change the environment and customer service.

• S

  Susan M
  1

  I was told to call a phone number to get a deferment on my account for a few months I was told that interest would build up but it would just prolong the final payment. Great no problem right? No instead of honoring what I was told instead of saying look things have changed, I'm referred to a collection agency and then I'm getting 15 to 20 phone calls A day, no exaggeration. Between the live calls and the robo calls, this is ridiculous. I would never recommend the Dollar Loan Center at 595 Keystone.

• A

  Andrea thompson
  4

  I had a great experience. I will admit it didnt take " minutes" as the add states, however i do not have good credit AT ALL but i do make a decent wage and for this reason i was approved for a nice loan. The whole process too about 35 minutes. However, my husband, who went in with me at the same time to get a loan, had to wait an hour and 13 minutes because they had to call other stores for manager approval on his loan. Which they also had to do with my loan, but for some reason it took much much longer to get an approval for his. I thought the customer service was very good. But again, my husband was almost denied because the woman helping him entered his phone number in the system wrong so when she went to call him 4 different times the call wouldnt go through so she told him she couldn't loan to him. Luckily another employee decided to review his information compared to his application and realized her error. She corrected the issue, called the right number and reached him no problem, so he was able to get the loan. Overall there were more pro's than con's and i do and will continue to refer people to DLC and use them myself in the future.

  Response from the owner

  Thanks so much for the review Andrea. Sorry it took a little longer than it should have for you guys but glad to hear everything worked out the way it should have.

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  Randy Dillard
  1

  Would not give a whole star.. The staff at the Keystone store and Plumb ln. store LIE to your face... They are slow... and ask questions that are none of their business.. I had been going to them 4 almost twenty years. They don't pay 4 referra, 's either.. MORE Lies!!

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  Michael Sealock
  1

  Man O Man, these Weenies just pound the airwaves with ad's. Never a word concerning Rate's or APR. Seems very shadey at Best. Buyer beware. I would use the Latin term; but I fear it would go over thier Head's. Why does any institution need Hundreds of ad's to sell a Service that they won't even disclose the Actual Interest Rate. Look at the ad's. Try to read the disclosure at the end. In Reno people bet, and I bet you can't. Think before you leap.

• h

  happy chatman
  5

  I was in a bad position. An Dollar loan center helped me throw the situation.. Thank you for such good customer service.. Friendly.. Caring people...

  Response from the owner

  Hey, this makes us very happy, Happy! Thanks for taking the time to give us a 5-Star review and rating!

• j

  jessica whitstone
  5

  excellent customer service, kind, quick, and efficient... definitely will be back and definitely will recommend! thanks guys!

  Response from the owner

  jessica! You're a Rockstar in our eyes. Thanks for the GREAT review! Don't forget about our referral program. You can earn up to $50 for everyone you send in.